Posted: 1/24/2008 6:47:32 AM EDT
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I have quite an interesting job... I travel all around the UK imparting my wisdom to those less fortunate than myself.. Basically I train and consult on 3D Cad software... It's been about 6 months since I've had to do technical support... so for my sins... (well actually the customer cancelled) I find myself on technical support duty for nearly 2 whole weeks, (I'm consulting for 2 days next week at a university) it's taken me about two days to get back into support mode.... And I've remembered why I never complain about all the traveling I do.... Customers.... they are stupid!! If you use tech support please please please please... 1, think before you call, if you have a problem with xyz software.. please don't call and ask abc software why the other companies software isn't working... as our refusal to help may offend... 2, please don't get upset and badmouth me personally because I will not help you..... if you don't pay your money you don't get the support.... 3, if we tell you that we cannot apply for a license file for your software... don't get upset and tell us that we did it last time, because we didn't!!!!!!! 4, don't think we forget that at the same time last year you rang and asked the same question.... and yes after a year we don't forget that you didn't renew your support contract.... 5, unsupported means unsupported... there are no exceptions.... 6, vista sucks ass, we don't support it for a reason..... 7, you cannot manufacture that component..... is our nice polite way of telling you that you are stupid and should go and learn what can and cannot be manufactured you stupid stupid Ba****d!!! 8, don't ring tech support just before you (a) leave for the day (b) go into an all day meeting!!!! 9, don't try and bu****it us... we record everything we do.... we know when and who called you and if they left a message,,,,,, and finally 10, we will not spend 4 hours on the phone re-training you because you read a newspaper when you came on the course last week!!!!!!!!!!!!!!!!!!! ahhhh that feels better, thank god for Arfcom!! |
I do electrical tech support for durable medical equipment... I had some douchebag try this crap with me. I went through troubleshooting with him and recorded everything I had him do and what he told me. Came to a conclusion, shipped the replacement component. He calls my manager back after he gets the parts and starts smearing me. Blah Blah I needed part B not part A! First of all, if you knew you needed part B why in the world was I wasting time troubleshooting with you? Second of all, if part B was the problem, our product was either violating the laws of physics (low voltage travelling through an open circuit) or you are a liar. Thankfully, my company rules... we are no longer going to do business with this clown 
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