Quoted: Or when they say their name is Johnny or Sally. No it isn't! It's Jamdig Srinivasn and you fucking know it! Don't lie to me! |
They aren't doing it to annoy you. They're doing it to make things easier and speed things along. If you complain about Johnny, the supervisor will know who you are talking about.
My wife has an unusual name. Not crazy, not hard to spell, just a normal, English word. But you don't hear many people named that. In fact, I don't know anyone else named that.
She worked in a call center for a while a few years back. After hearing the 1000th person make fun of her name, not understand her name, comment on how unusual and/or/weird/or pretty her name was (basically disrupting and delaying every single call she took), she asked her supervisor if she could start going by a different name on the phone. They had no problem with it. Suddenly, all the headaches went away.
The guy on the line could just as easily say "I am operator 312," and you'd have everything you needed if you wanted to speak with him again, complain about him, or compliment him. But it seems standoffish and cold to the caller, so they don't usually do it that way.