Posted: 12/4/2016 3:05:42 AM EDT
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Quoted:
Ordered a Noveske KX5 from these guys last Wednesday because at the time, it was the only place I could find one in stock. It arrived today and upon opening the shipping box, I found the KX5 box to be opened (tape seal was cut) and the crush washer was missing. I'll order a crush washer on Amazon for cheap, but this does leave me a bit purturbed. Anyone else have issues with them? Sorry about the issue! It sounds like a crush washer was left out at Noveske by mistake. That's pretty rare, but we've had 1 other instance in the recent history. If you'd like we can forward on the issue to Noveske so they can send out a replacement vs purchasing a new one. FYI, we normally respond to issues quickly via email (even over weekends) so if you ever have an issue just shoot us an email and we'll get things taken care of. |
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Quoted:
No due to the weekend. I plan on calling on Monday Quoted:
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I have never had an issue, did you call them? No due to the weekend. I plan on calling on Monday has been outstanding to deal with. I would suggest you call them before getting perturbed. Â Things happen sometimes. Â We all want a perfect world...too bad REALITY. Â I bet JoeBob's will take care of you. Â |
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You should call them, they'll make it right. JBO are good people. This, it should be a "Joe Bob took care of me because I contacted them first" thread. Shit happens, my concern is more with how a company handles an issue over there being an issue to begin with. Some employee scanned that return and thought it was ok. |
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Quoted:
Sorry about the issue! It sounds like a crush washer was left out at Noveske by mistake. That's pretty rare, but we've had 1 other instance in the recent history. If you'd like we can forward on the issue to Noveske so they can send out a replacement vs purchasing a new one. FYI, we normally respond to issues quickly via email (even over weekends) so if you ever have an issue just shoot us an email and we'll get things taken care of. Honestly it's no biggie. I got some replacements ordered. I just wanted to make sure contacting you guys was going to be worth the time. It was my first order with your company and certainly won't be my last. Thanks for the response! |
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Quoted:
Sorry about the issue! It sounds like a crush washer was left out at Noveske by mistake. That's pretty rare, but we've had 1 other instance in the recent history. If you'd like we can forward on the issue to Noveske so they can send out a replacement vs purchasing a new one. FYI, we normally respond to issues quickly via email (even over weekends) so if you ever have an issue just shoot us an email and we'll get things taken care of. Ha, they weren't even directly made aware of the issue, but still found this and reached out to fix it. That's some great CS, and is definitely good to see. |
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Honestly it's no biggie. I got some replacements ordered. I just wanted to make sure contacting you guys was going to be worth the time. It was my first order with your company and certainly won't be my last. Thanks for the response! Fair enough. Sorry about the atypical issue! Feel free to drop us an email if you need anything further. |
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Indeed |