Posted: 3/24/2011 4:56:22 PM EDT
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At the shop we had a customer order a Rock River rifle. The rifle was on sale for $1000, plus choice of rear sight, and free shipping. It was a pretty good deal. Customer's rifle comes in and the corner of one of the fore end rails had poked a hole through the plastic case. The rifle was undamaged but there was roughly a 1/2" hole (split) in the case. To me it was not a big deal, but the customer wanted a new case. So wanting to keep the customer happy, I emailed RRA and described the problem. RRA customer service emailed me back next day with this message: "What is the invoice number on the order? I can replace the case this time but we are not replacing cases anymore they are put in those cases for shipping purposes only just for future reference." I sent the needed info and the case was imediately sent out. The ad for the RRA special stated the rifle came with "plastic case". So we were discussing this in the shop and some customers felt that the ad said it came with the case so RRA should replace it, others thought it was a shipping case and should not be replaced. So I was curious as to what you thought..... PLEASE note I have no grudge with RRA I think their customer service was great. Just curious to see if GD was like the shop and a 50/50 split.... Oh and IBTP (beat you all to it) |
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Quoted: I'm curious as to what type of case. Was it one of the blue hard plastic ones without foam? Or was it one of the black ones with foam? Either way, if the add said it came with a case. They owe him a case. It was a generic black case with foam. The blue cases are damn near bullet proof, and there wouldn't have been any problem. |
Simple answer. Ad didn't say it was a shipping case. Nore does it imply its comparable to a Stormcase. Get what ya pay fur.
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Quoted: You're buying a $1000 rifle, they can give you another shitty plastic case, even if it wasn't advertised. +1 I work at a RRA dealer we get a few here and there with broken cases , but it is fairly rare most customers don't care and a few don't want the case anyway or buy something better with the rifle so I keep the unwanted spares in the back if someone bitched about the broken one |