Comming from a technical line of work you are probably not accustomed to people lying to you because there is little point in it. Did a person log on at a certain time? The logon file will have the record, so no point to lie.
I came from a highly technical field (semiconductors) to the loan business. Sure I had subordinates lie about being out sick because they were hung over or went fishing, but as far as work went there was no BS, first because it could be dangerous (arsine gas and hydrofluoric acid are unforgiving) and there was no point in lying as it would be obvious that the instrument was calibrated, or serviced, or the test run was done, or not.
PEOPLE LIE!!! Don't take it personal.
I can remember when the dawn came and I realised that the man and woman sitting in front of my desk were lying out their collective ass. My first reaction was shock. Did they think we would not require documentation of their finances? Why would they tell lies that could be refuted in five minutes with a short form credit report?
Here are some tips:
Park your trust at the door. Require documentation for everything. You're going to need it for the loan package anyway.
Learn to quickly sort the wheat from the chaff. Some loans are doable some aren't. You aren't doing yourself or the potential borrower any favors by stringing things out.
Tune up your BS detector. Alarm bells should go off when: The story changes with each telling. A critical supporting document (source of funds for a down payment or the like) is promised but not delivered on time. Their story has more plot twists than a made for TV movie.
You'll hear a lot of sad stories about bad credit. Some of them will be true. Frequently episodes of bad credit attend personal difficuties or outright tragedies in life. The true stories are usually short and not very sweet; My kid had a brain tumor, and my health insurance didn't have a catastrophic illness clause. My spouse died with no insurance. I was a drunk, but I've been clean and sober for six years now. I just didn't know how to handle credit and I got stupid with my credit cards.
I have personally heard all of the above, and they were true, and the loans were doable. It meant more paper and explanations and they didn't always get the best rate.
If the story is convoluted and changes, it's probably BS. Shine 'em on.
Having said all that cynical stuff, it's a pretty cool feeling when you help some nice people get the home of their dreams.
Vic out.