Mine sucked baboon ass. The coverage area was not NEARLY what was described in their flyer, and in my opinion THEY breached their contract by not providing me with the service they promised.
I did not buy my phone from them, but got it as one of three that I bought used so they made no cash outlay on my behalf by selling me a phone at a discounted price...
So...last April 2005 I called them up to cancel my account. The customer service person on the other end of the line said that I could avoid the cancelation charge if I went onto a "seasonal rate plan" and paid a $5 maintenance fee per month until the contract expired (Jan 2006) so I said "what the hell?" and agreed to go on the "Seasonal Rate Plan" and did not use the phone, period... no incoming and no outgoing calls so I removed the battery from the phone and put it in a locker and forgot about it...
Fast forward 6 months later and I get a full month bill from Nextel saying that my "seasonal rate plan" had "expired" and I was now back on full rate plan. I told them that the phone did not work as promised, I bought the phone from a private company, and that the seasonal rate plan was supposed to be in effect until the contract expired in January 2006 (thank GOD that I had recorded the conversation in April when I called to cancel and agreed to let it expire on the seasonal plan)
ANYWHO, they put me
on hold for about 30 minutes, (aren't speaker phones wonderful?) and then they finally came back with a "Supervisor" who was some snotty obviously black female who told me that "Seasonal Rate Plan" just plaecd my account "On-Hold" for the 6 month period and my contract NOW did not expire until OCTOBER 2006! I told this bitch that this was not what had been explained to me and she read back what was in their computer log of my account that "I had been explained the seasonal rate plan and agreed..." so I was supposedly stuck on the hook for a $200 early termination fee. I then told her what I had been told and she said that "their records did not agree with my description" and she finally said that she did not care what I had been told and that I had to pay the $200 or continue with full service, so I pulled the audio tape of the original conversation and started to play it back on my answering machine while Ms Bitch tried to rudely talk over me. Then she said that she did not care what the other customer service rep had told me, "She was not going to waive the $200 early termination fee..."
So then I started to play back OUR conversation that we had just had AND THE BEEOTCH WENT FULL DEFCON 4 BALLISTIC and started SCREAMING at me that I was "violating FEDERAL law by audiotaping the telephone conversation because she did not know that the conversation was being taped and she was going to call the FBI on me".
I have worked in Title III law enforcement issues for the past 13 years and I began to quote her Title III of the Omnibus Crime Act of 1968, US Code 18 and explained the part about "one-party consent" as the phone call had originated from Oklahoma it did not mean squat what the law said in her state because Oklahoma adhered to USCC. She finally gave up when she could not give a legitimate defense and said that she was not waiving the early termination fee and
then she snapped "This conversation is over!" and hung up the phone on me.
A few months went by and I got the collection agency letter saying that I owed them $200 or they would crap on my credit file. I sent them back a "Cease-Com" letter by certified mail, firing them as a collection agency and saying that the fight was between me and Nextel and to butt-out (perfectly legal...and they DO HAVE TO CEASE AND DESIST ALL COLLECTION ATTEMPTS.
Haven't heard from those cocksuckers since, but I have joined a class action law suit against them for the same reasons.
Will keep you posted as things develop.