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Posted: 11/17/2019 12:57:04 PM EDT
[#1]
I had a similar issue with Home Depot. Needed ten tool kits to distribute to my students. Ordered for pickup. Then they notify me they don't actually have them all, despite the stock levels saying they did.
"Hey, but the store thirty miles from here has the other four you need" Oh, the store thirty miles from here that uses the very same shitty inventory system? |
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Posted: 11/17/2019 1:00:35 PM EDT
[#2]
Varies from store to store. The closest one to me is terrible at keeping things in stock. The other three really good.
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Posted: 11/17/2019 1:00:50 PM EDT
[#3]
Never rely on what the website says. If its anything like where I work it doesn't update until after the store closes.
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Posted: 11/17/2019 1:04:38 PM EDT
[#4]
It all comes down to management.
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Posted: 11/17/2019 1:05:53 PM EDT
[#5]
Quote HistoryQuoted:
Never rely on what the website says. If its anything like where I work it doesn't update ever. Local Home Depot still shows tools in stock that I tried to buy two weeks ago. They don’t care. |
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Posted: 11/17/2019 1:06:18 PM EDT
[#6]
Id actually call the store before buying. Just to be sure. Because I’ve been burned too many times.
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Posted: 11/17/2019 1:06:45 PM EDT
[#7]
I waited for a 20 minutes while the employees at Lowes looked for the washer I was trying to buy. They couldn't find it. I just bought a different one.
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Posted: 11/17/2019 1:09:10 PM EDT
[#8]
Hard to inventory what’s walking out the doors.
I think they only true up once a year |
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Posted: 11/17/2019 1:09:19 PM EDT
[#9]
The inventory system doesn't take into account the thieves. If it says less than five it more than likely is out of stock.
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Posted: 11/17/2019 1:13:58 PM EDT
[#10]
Quoted:
I needed a new tile saw today, so I got online and found one at Lowes that looked good. I bought it and specified in-store pickup. About an hour later I got a call from the store telling me they didn't actually have any in stock. This crap happens all the time with them. I can't tell you how many times I've tried to buy something there and even though the website says it's in stock, and even specifies what aisle it's in, it doesn't actually exist anywhere in the black hole that is the Lowes building. Even the employees are unable to find shit when I ask for help, if you can actually find anyone working there. I don't know if it's just my local store or if all Lowes stores suck, but I'm done with that shitty place. Weak rant, CSB, I know. If not there, go to Chick Fil A. Or if you get it go to Chick Fil A. See how easy life can be. |
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Posted: 11/17/2019 1:16:21 PM EDT
[#11]
I visit Lowes and Home Depots across about half the country every year. As a general rule the Lowe's stores have far worse inventory control -- to the point that at some stores it is laughable -- and their store layouts are complete chaos from one location to the next.
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Posted: 11/17/2019 1:16:42 PM EDT
[#12]
I refuse to do business with Lowes. The very few times I have gone in one it was always a shit show.
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Posted: 11/17/2019 1:16:42 PM EDT
[#13]
I live 110 miles from Lowes and Home Depot. I never trust their website and always get verification that they actually have the item I need.
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Posted: 11/17/2019 1:17:03 PM EDT
[#14]
Quote HistoryQuoted:
The inventory system doesn't take into account the thieves. If it says less than five it more than likely is out of stock. |
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Posted: 11/17/2019 1:18:07 PM EDT
[#15]
Quote HistoryQuoted:
Hard to inventory what’s walking out the doors. I think they only true up once a year |
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Posted: 11/17/2019 1:20:20 PM EDT
[#16]
I quite often have that same problem with Lowes also.
But so far I don't experience the same issue with Home Depot. |
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Posted: 11/17/2019 1:24:45 PM EDT
[#17]
Every time I've ordered a clearance item for store pickup, they've always had it, even with 1 left showing in stock.
They did refund me in the silliest method recently and it backfired as well. I bought a TV antenna, picked it up, and noticed it dropped by about $18-19 a few days later. I stopped in with my receipt later in the evening for an adjustment. They did it via this thing called a customer appeasement invoice, which I was emailed, and had to sign and send back, which I did in store. The refund would've been less than $20 but she decided to make it an even $20. I was like, "Ok, whatever gets me the hell out of here the fastest." A few days later I see an email from my Amex stating that I received a refund of only $3.20. I was like wtf, called corporate, they called the store, and corporate was confused on the store's notes as to why they changed the refund amount. I said just refund me the difference between the $3.20 and the $20, and why was it even handled hours way. They ended up crediting me back $20. What a mess of a refund. That's the first time ever I've been told you'll get back so and so $, but it didn't happen. Always check subsequent activity on your CC statement after anything questionable. |
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Posted: 11/17/2019 1:26:27 PM EDT
[#18]
I have never found this to be true at the Lowes I go to.
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Posted: 11/17/2019 1:26:59 PM EDT
[#19]
It's not just Lowe's. Most big retail stores don't check their freight in when they unload trucks. If the manifest is received in the system it puts everything on it in inventory. You'd be surprised at the amount of merchandise that get shorted or mislabeled as something else. It's as frustrating to employees as it is to customers.
Believe me, I have to deal with making inventory adjustments constantly. |
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Posted: 11/17/2019 1:27:46 PM EDT
[#20]
Quote HistoryQuoted:
The inventory system doesn't take into account the thieves. If it says less than five it more than likely is out of stock. Big companies will pay to have an outside firm come in and count everything on site, usually annually, to see just how bad the losses are. If you're ever in Walmart and see dozens of people wandering around with scanners pulling everything off the shelves, that's what's happening. |
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Posted: 11/17/2019 1:31:51 PM EDT
[#21]
Quote HistoryQuoted:
It's not just Lowe's. Most big retail stores don't check their freight in when they unload trucks. If the manifest is received in the system it puts everything on it in inventory. You'd be surprised at the amount of merchandise that get shorted or mislabeled as something else. It's as frustrating to employees as it is to customers. Believe me, I have to deal with making inventory adjustments constantly. |
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Posted: 11/17/2019 1:31:59 PM EDT
[#22]
Quote HistoryQuoted:
The inventory system doesn't take into account the thieves. If it says less than five it more than likely is out of stock. Especially in states where shoplifting is basically legal. |
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Posted: 11/17/2019 1:33:40 PM EDT
[#23]
Quote HistoryQuoted:
Varies from store to store. The closest one to me is terrible at keeping things in stock. The other three really good. to keep stock records matching stock on hand. |
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Posted: 11/17/2019 1:35:28 PM EDT
[#24]
Went to Lowe's to buy a Kohler toilet the was on clearance for $75 down from $179
The girl pulled down the toilet from the third shelf for me and we found out is was the double flush model, not on clearance that went for $229 She didn't want to restock it so she slapped a $75 clearance tag on it. Took it home and then ordered the original Kohler online for pick-up Got my in-stock notice and went to pick it up. The pick-up manager met me and apologized that they couldn't find my model and they would instead give me another dual flush toilet for $75 A few days later I got an email my original toilet was in stock. Picked it up for $75 $225 to replace all three toilets in my house! Thanks Lowe's! |
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Posted: 11/17/2019 1:36:51 PM EDT
[#25]
I've pretty much given up on Lowe's. I know exactly what I need and where it should be before I ever step foot in the store. Lowe's frequently has their stuff in a spot other than where it is shown on the web site. I go to HD instead and their stuff is usually in the right spot.
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Posted: 11/17/2019 1:37:12 PM EDT
[#26]
Stock depletion before reordering points have been dropped to much lower levels then they used to be in most businesses and companies. Even critical ''must have'' goods and parts have their reorder points cut to the bone to keep items off the shelf and cash in the coffers. The ''hopefully nothing bad happens'' mindset is set in concrete in upper managements heads.
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Posted: 11/17/2019 1:38:12 PM EDT
[#27]
Quote HistoryQuoted:
What is wrong with you Boomer wannabes? Go to the store. See if it is there and buy it. If not there, go to Chick Fil A. Or if you get it go to Chick Fil A. See how easy life can be. Quote HistoryQuoted:
Quoted:
I needed a new tile saw today, so I got online and found one at Lowes that looked good. I bought it and specified in-store pickup. About an hour later I got a call from the store telling me they didn't actually have any in stock. This crap happens all the time with them. I can't tell you how many times I've tried to buy something there and even though the website says it's in stock, and even specifies what aisle it's in, it doesn't actually exist anywhere in the black hole that is the Lowes building. Even the employees are unable to find shit when I ask for help, if you can actually find anyone working there. I don't know if it's just my local store or if all Lowes stores suck, but I'm done with that shitty place. Weak rant, CSB, I know. If not there, go to Chick Fil A. Or if you get it go to Chick Fil A. See how easy life can be. 
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Posted: 11/17/2019 1:43:38 PM EDT
[#28]
Went through this 3 ring circus in College Station and Bryan when I needed breakers. Called them.. It's in stock. Drive to store. Oh. It's in stock but at our Bryan store up the highway.
Drive to other store and none in stock. Everyone I spoke to on the phone is now hiding. Talk to one guy who said he'd look it up,and he was gone for good. Manager asks if I need help and she looks it up. She's former loss prevention for Lowe's and breaks it all down to me. Wrong breakers get put into other size boxes on the shelf so they do inventory and scan one and mark 10 in stock. That and shoplifters. |
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Posted: 11/17/2019 1:45:19 PM EDT
[#29]
Quote HistoryQuoted:
I visit Lowes and Home Depots across about half the country every year. As a general rule the Lowe's stores have far worse inventory control -- to the point that at some stores it is laughable -- and their store layouts are complete chaos from one location to the next. |
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Posted: 11/17/2019 1:46:39 PM EDT
[#30]
My wife works at Lowe's. Her store is on top of their shit partly because of my wife. She watches ther inventory like a hawk and knows where everything is and how many of them they have. Maybe you should try shopping at a good Lowe's.
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Posted: 11/17/2019 1:48:02 PM EDT
[#31]
I have a Lowes a 1/4 mile from my house, so I'm in there a lot. It's easier than driving another 3 miles up the road to Ace Hardware.
What pisses me off most about Lowes is their in store sales never seem to apply to me. Happened just yesterday with paint. I stopped in, saw the paint I needed was marked from $37 to $29 per gallon. I was going to buy it anyway so I had the guy mix it but when I got to checkout it rang up as $37. I paid for it and took it and the receipt to customer service. And sure enough, The "Valspar Signature" paint I bought wasn't the same "Valspar Signature" paint that was on sale. That happens to me at least 9 out of 10 times I take a "sale" item to the checkout. And it's the only store it happens in. Not saying it's a scam, but it's damn close IMO. Most of the time I just don't buy it, but this time I did since I was expecting the normal price. Still, kind of pisses me off. |
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Posted: 11/17/2019 1:48:15 PM EDT
[#32]
Thats why I call the store, any store, before I purchase anything I'm planning to pick up.
Odd concept I know.... |
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Posted: 11/17/2019 1:50:52 PM EDT
[#33]
Quote HistoryQuoted:
Thats why I call the store, any store, before I purchase anything I'm planningto pick up. Odd concept I know.... |
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Posted: 11/17/2019 1:53:06 PM EDT
[#34]
Quote HistoryQuoted:
My wife works at Lowe's. Her store is on top of their shit partly because of my wife. She watches ther inventory like a hawk and knows where everything is and how many of them they have. Maybe you should try shopping at a good Lowe's. I'll stick with the many other decent stores in my area! 
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Posted: 11/17/2019 1:53:52 PM EDT
[#35]
Quote HistoryQuoted:
I'm not driving to fucking NJ to shop at a 'good' Lowes! I'll stick with the many other decent stores in my area! Quote HistoryQuoted:
Quoted:
My wife works at Lowe's. Her store is on top of their shit partly because of my wife. She watches ther inventory like a hawk and knows where everything is and how many of them they have. Maybe you should try shopping at a good Lowe's. I'll stick with the many other decent stores in my area! 
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Posted: 11/17/2019 1:55:33 PM EDT
[#36]
Quote HistoryQuoted:
I'm not driving to fucking NJ to shop at a 'good' Lowes! I'll stick with the many other decent stores in my area! Quote HistoryQuoted:
Quoted:
My wife works at Lowe's. Her store is on top of their shit partly because of my wife. She watches ther inventory like a hawk and knows where everything is and how many of them they have. Maybe you should try shopping at a good Lowe's. I'll stick with the many other decent stores in my area! i
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Posted: 11/17/2019 2:02:36 PM EDT
[#37]
I know for Home Depot the count issue could be one or a combination of several things.
CAR, the ordering system, is a temperamental beast. People do not order anymore, all ordering done CAR, which looks at several factors and then decides when and how much to order. Items then go to a DC, to be sorted and shipped to stores, now the DCs ship in whats called a floor load now, meaning a semi trailer is filled by hand, so each item is placed into the trailer by hand, then the trailer is given a code, the store then receives the trailer but scans the code not each item, so if there was supposed to be an item or items on that trailer that never made it onto the trailer you now have on hands for items you actually never received, thus throwing off the on line order since it shows in stock but in reality is not. Speaking of on hands, there could be several reasons why the counts are off. The freight team not stocking item in the correct bays or overheads, associates not working their bays and packing down or just being sloppy about it, or the DS not working smart list correctly and just pencil whipping the list.. Then there is theft, crack heads gotta crack head yo. Theft is nuts, its insane and here with the law being changed that raised the minimum dollar amount to $1000 for a felony from $500 its not worth the time to prosecute and the cops don't even arrest for it anymore. And HDs policy about shoplifters you end up with tons of theft. Add to it sale items that are in inactive status due to them being special buys, and you might only get 5 of a item and cannot order more, and they cant be placed out on the sales floor until a specific date but the website says they are instock and people want them now, then come the sales date you are already sold out LOL it happens. So there is a lot that goes into counts being correct, does not take much to derail the system. |
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Posted: 11/17/2019 2:09:26 PM EDT
[#38]
Quote HistoryQuoted:
Yep, i've also seen items show a negative number for quantity in stock, all the while there are several of the items on the shelf. |
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Posted: 11/17/2019 2:11:18 PM EDT
[#39]
Quote HistoryQuoted:
The inventory system doesn't take into account the thieves. If it says less than five it more than likely is out of stock. Oh and something like 80% of all retail theft is internal. ETA: Inventory method company(RGIS and the likes) and frequency also can play into factor. |
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Posted: 11/17/2019 2:13:53 PM EDT
[#40]
Yep,
I can’t tell you how many times I look something up on their website, it shows in stock. Drive to store, nothing. WTF? |
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Posted: 11/17/2019 2:18:08 PM EDT
[#41]
Menards, if you're in the midwest. The local ones put both Lowes and Homey Depot to shame.
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Posted: 11/17/2019 2:20:14 PM EDT
[#42]
Quote HistoryQuoted:
This guarantees nothing at all unless the employee physically grabs the items, more often than not they are going to just look it up and tell you what the computer says is on hand. |
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Posted: 11/17/2019 2:24:06 PM EDT
[#43]
Quote HistoryQuoted:
Yeah. Again, thats what I do. Odd concept.... Quote HistoryQuoted:
Quoted:
This guarantees nothing at all unless the employee physically grabs the items, more often than not they are going to just look it up and tell you what the computer says is on hand. 
There are some departments at my local Lowes, that I swear to god they see a customer and must hide in a box on the shelf. Other departments have some knowledgeable and helpful employees. |
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Posted: 11/17/2019 2:28:48 PM EDT
[#44]
Lowes gives a military discount on EVERYTHING.
Home Depot excludes building materials and other items (at least they did the last time I shopped there). The Lowes around here is fairly well run...they are fine fore generic hardware. |
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Posted: 11/17/2019 2:30:41 PM EDT
[#45]
Oh no, tech doesn’t live up to the promise?
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Posted: 11/17/2019 2:32:45 PM EDT
[#46]
The issue is theft.
Lowe’s attempts to stay on top of their inventory. Each week every department manager is required to do an inventory of a list of 2 dozen or so SKUs. They correct the inventory and order more as needed. But it’s just not enough when their policies around loss prevention are so strict because corporate is terrified of a law suit. So rather than lose money to a law suit, they lose it to theft and lost customers who wanted to buy something today but their inventory is so fucked up that it’s impossible. Home Depot isn’t perfect, but they are generally better at this part of the business. No matter what store you are shopping at, if they website says there is 1 in stock it’s going to be a gamble. Signed, Former Lowe’s LP dude |
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Posted: 11/17/2019 2:35:40 PM EDT
[#47]
My Lowe’s isn’t terrible and it’s the only thing in town. But it’s annoying when you are looking for tool chests and they are in the fucking plumbing section on the other side of the store. And that’s not an exaggeration.
Those that complain about the inventory system have never worked retail. It’s extremely tough/impossible to be accurate with that amount of inventory with employees that fuck up constantly and constant theft. I had an old boss that was a GM at a Home Depot. They came up $1 million short in inventory one year. |
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Posted: 11/17/2019 2:38:21 PM EDT
[#48]
Quote HistoryQuoted:
The issue is theft. Lowe’s attempts to stay on top of their inventory. Each week every department manager is required to do an inventory of a list of 2 dozen or so SKUs. They correct the inventory and order more as needed. But it’s just not enough when their policies around loss prevention are so strict because corporate is terrified of a law suit. So rather than lose money to a law suit, they lose it to theft and lost customers who wanted to buy something today but their inventory is so fucked up that it’s impossible. Home Depot isn’t perfect, but they are generally better at this part of the business. No matter what store you are shopping at, if they website says there is 1 in stock it’s going to be a gamble. Signed, Former Lowe’s LP dude |
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Posted: 11/17/2019 3:43:09 PM EDT
[#49]
We ain’t got no time for inventory control for $12.33/hr.
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Posted: 11/17/2019 3:54:26 PM EDT
[#50]
People don’t think stealing be like it is butbit do
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