User Panel
Posted: 2/17/2014 4:08:23 AM EDT
So I took my wife out to a pretty nice restaurant last Friday night for Valentines.
Long story short...I check my bank statement online and see that there was two charges on my account from the place we ate at Friday night. One charge was my actual bill (around $90), the other charge was for over $300! So I called the place up Sunday afternoon, and asked to talk to the manager. I told him that I had two charges on my account...and I needed him to figure out why, and get the $300 charge taken off of my account. He made it sound like this thing happens all the time, and that if a charge isn't "authorized"....it usually get taken off and "disappears". The guy was pretty clueless...and pretty much told me just to wait a few days and see if the charge "disappears". He then wanted to know what waiter we had, and what time we left the restaurant. I asked him how to explain to me how my card got charged two times....and he couldn't give me an answer. So is this kind of thing really normal? I've never had it happen to me before. Did they just swipe it twice and I ended up paying for someone elses meal also? Was this just an accident, or are they trying to rip me off? What should I do now? |
|
I am just guessing but maybe they ran your card before and after the tip ?
|
|
It's pretty common. However, the second charge price is a bit high and I'm not sure why it would be so high. It should disappear after about 3 days -- just sucks that it holds up your money.
|
|
|
|
Quoted:
It's pretty common. However, the second charge price is a bit high and I'm not sure why it would be so high. It should disappear after about 3 days -- just sucks that it holds up your money. View Quote Why is it common? Is it a problem with the system they use, or is it because they physically swiped my card twice....and keyed in a bogus charge. You would think that the waiter was the only one who handled my card, so he would have to be the one that double charged me...but why? |
|
you must have given the bartender your card for drinks, they run an authorization amount to see if you have enough credit then your real bill comes later.
perhaps he mistook you for a big partier |
|
|
had a restaraunt run my bill 3 times once. Called the next day and the mngr acted like it was my fault
|
|
Quoted:
you must have given the bartender your card for drinks, they run an authorization amount to see if you have enough credit then your real bill comes later. perhaps he mistook you for a big partier View Quote Nope...didn't pay for drinks at the bar. Gave the waiter my card after dinner was done to pay the bill. He walked away with it and came back a few minutes later with the bill to sign..,.,that's the only time my card left my wallet. |
|
This is why I pay cash when I go to a restaurant. I'm not gonna give my card to some 10 dollar an hour waiter. I do tip them well if the service is good.
|
|
I got double charged by a taxi once. I remember the dude swiped the card, then we sat there for like 5 minutes while the wireless deal was trying to connect, but it wouldn't kick out a confirmation number. Finally just reset and swiped again, worked fine. Looked at statement, and it had actually gotten far enough to process the first time. Called them, explained the situation, Abu did the needful and I got my $46 credited.
Posted Via AR15.Com Mobile |
|
Quoted:
The guy was pretty clueless...and pretty much told me just to wait a few days and see if the charge "disappears". View Quote This is a tarp! Clark Howard says that the old line "wait a few days and it will disappear" is a trap to get the victim to wait until the next billing statement and then they can't call the credit card company and tell them to remove the transaction. My credit card company will drop anything I dispute on my phonecall alone. Then, the seller has 30 days to dispute me. I have to do this about every time I go to Vegas. The restaurants there are notorious for overtipping themselves, especially the "nice" places. I always tip in cash and write -00- in the "tip" section so there's no question how much I tipped the waiter when the cc statement comes in the next month. The last time it happened, it was at a "Brazilian Steakhouse" in one of the high-end hotel/casinos. I had to call the credit card company and let them know that I did NOT add a $50 tip to the credit card bill. |
|
|
Must be an epidemic - I got double charged friday night also. They told me about it right away and did a credit/return. (has not shown up on my bank statement yet) Called the bank on sat and they said they would take care of it if the adjustment didn't go through.
Place was a clusterfuck - everyone working was in the weeds and everyone's food took forever to come out. Plus i got a table next to this party of 6 and this one guy in their group talked nonstop for the 2 hours. |
|
|
|
|
Quoted:
This is a tarp! Clark Howard says that the old line "wait a few days and it will disappear" is a trap to get the victim to wait until the next billing statement and then they can't call the credit card company and tell them to remove the transaction. My credit card company will drop anything I dispute on my phonecall alone. Then, the seller has 30 days to dispute me. I have to do this about every time I go to Vegas. The restaurants there are notorious for overtipping themselves, especially the "nice" places. I always tip in cash and write -00- in the "tip" section so there's no question how much I tipped the waiter when the cc statement comes in the next month. The last time it happened, it was at a "Brazilian Steakhouse" in one of the high-end hotel/casinos. I had to call the credit card company and let them know that I did NOT add a $50 tip to the credit card bill. View Quote View All Quotes View All Quotes Quoted:
Quoted:
The guy was pretty clueless...and pretty much told me just to wait a few days and see if the charge "disappears". This is a tarp! Clark Howard says that the old line "wait a few days and it will disappear" is a trap to get the victim to wait until the next billing statement and then they can't call the credit card company and tell them to remove the transaction. My credit card company will drop anything I dispute on my phonecall alone. Then, the seller has 30 days to dispute me. I have to do this about every time I go to Vegas. The restaurants there are notorious for overtipping themselves, especially the "nice" places. I always tip in cash and write -00- in the "tip" section so there's no question how much I tipped the waiter when the cc statement comes in the next month. The last time it happened, it was at a "Brazilian Steakhouse" in one of the high-end hotel/casinos. I had to call the credit card company and let them know that I did NOT add a $50 tip to the credit card bill. This is not accurate. I once had the credit card company remove almost a years worth of charges. Also, you have to wait a few days while your bank makes their updates for any authorized, cancelled, or refunded transactions to clear. This is standard procedure. When you go to a gas station and you pay for gas, sometimes you will see a pre-authorized amount, it will take a day or two to disappear.... same with if you pay a restaurant tab, you will see your original transaction amount but no tip will be shown... this gets updated a day later. |
|
Quoted:
Debit cards are for people who can't get real credit cards. View Quote View All Quotes View All Quotes Quoted:
Quoted:
Another reason not to have a debit stoopid card. Debit cards are for people who can't get real credit cards. You do realize that some people DO NOT want credit cards? Most debit cars can act as credit cards but the balance is your account balance rather than borrowing money. |
|
Quoted:
Must be an epidemic - I got double charged friday night also. They told me about it right away and did a credit/return. (has not shown up on my bank statement yet) Called the bank on sat and they said they would take care of it if the adjustment didn't go through. Place was a clusterfuck - everyone working was in the weeds and everyone's food took forever to come out. Plus i got a table next to this party of 6 and this one guy in their group talked nonstop for the 2 hours. View Quote I REFUSE to let them seat me next to a big party. First, I don't want to listen to all their crap but also if you need to get up to go to rest room or salad bar you usually have to climb to get around them and also the service is usually POOR since someone in the party usually intercepts the waiter before they can reach me and DEMANDS everything right now! Easier just to tell the hostess to seat me somewhere else where I don't have to compete with a party of 30! Always, always, ALWAYS check your CC statement when it comes in! |
|
I've worked in many bars / restaurants. As many have said sometimes the system will pre-authorize your card. then it gets closed for the actual amount. You statement should say "pending" and then yes drop off once they batch the system. Especially on a busy night like valentines, expect them to pre-auth to prevent walkouts.
|
|
|
Quoted:
This is a tarp! Clark Howard says that the old line "wait a few days and it will disappear" is a trap to get the victim to wait until the next billing statement and then they can't call the credit card company and tell them to remove the transaction. View Quote View All Quotes View All Quotes Quoted:
This is a tarp! Clark Howard says that the old line "wait a few days and it will disappear" is a trap to get the victim to wait until the next billing statement and then they can't call the credit card company and tell them to remove the transaction. That's not true at all. There are plenty of reasons that charges will appear on a statement that are not finalized. Anything that is pre-authorized but not charged will usually show up on the customer's account for a few days and then expire after 3-4 business days. This includes gas, restaurant tabs, and internet orders. Basically, the CC processor is pre-authorizing your card to make sure the card is valid, and the pre-auth will hold the funds for them until they actually charge the card. This often appears as an actual charge on your statement, even though it's not. The authorization is only valid for a few business days, so the business has to either go ahead and charge the card or it will expire, and they no longer have a guarantee that the charge will go through on the card. I'm guessing in the OP's case, the restaurant pre-authed a tip and the charge will fall off in a few days. Generally, a restaurant will take your card, run it with a pre-auth (say the tab plus 50%), and then bring you the receipt to sign and add the tip. Since they don't know the actual tip until after you leave, they can't run the exact amount on the card. Once you give them the signed receipt, they input the tip, and run the card for the final total. One charge, one pre-auth, but the amounts are different. I'm not sure why they would pre-auth such a huge tip, and that is fairly unusual. But it's a possibility. Or, they may have simply mixed up 2 cards if they were working with multiple tickets at once. If that's the case, again, contact the restaurant first and let them fix the issue. You can also dispute credit card charges (through most companies) indefinitely. We've had customers dispute charges that were several months (even close to a year) old. Quoted:
My credit card company will drop anything I dispute on my phonecall alone. Then, the seller has 30 days to dispute me. As for disputing charges on a card, I would recommend contacting the vendor first instead of your card company. Tell them about the discrepancy and give them a chance to fix the issue first. Sometimes there are legitimate mistakes or misunderstandings that can be worked out without a dispute. Sometimes, you may not realize what the actual charge was, and there is no issue at all. (You'd be surprised how many people call, claiming that we charged them for something they didn't order, and that we're scamming them. Then, after reminding them what they ordered, they say "Oh yeah, I forgot about that. Nevermind...."). We get a few disputes each year from people buying/ordering something, then disputing the charge so they can get free stuff. When we try to contact them about the issue, they tend to ignore calls or not respond. If you dispute a charge without contacting the vendor first, they will notice, and you may end up with a reputation for being a scammer, or someone who disputes charges to get free stuff. |
|
You get the dinner bill for a hundred dollars, you give the waiter your card, the waiter runs your card through the machine for $100, and returns your card and the slip. You add a $20 tip, sign the slip take your card, and leave. Later that night, the waiter goes back to the machine and adjusts the charge to your card to reflect the $20 tip.
Is it possible that your tip was close to the overcharge and somebody hit an extra zero? Maybe the waiter did some moron button mashing, or maybe they're thieves. Call your CC company and inform them of the situation. |
|
I got double charged once for drinks. Turns out I was seeing two of everything else that night anyway.
|
|
I got charged $85 on a $20 tab at a restaurant once. I called the next day and was told that the manager would contact me. The following day I called back and was told the manager would contact me. That evening I called my bank and made a complaint. The following day the manager called me up and got all huffy about it stating that "all of the complaints with the credit cards lately had them in deep shit" and was going to cost them more money to take cards. I stated that I had called twice and had left messages for him and he never called. He told me he was busy. I told him tough. When the fraud investigator from the credit card company called me, I told him the whole story. He said he was on the way to the restaurant to have a good long talk with Mr. manager. He didn't sound like he was very happy with him at all.
|
|
Not double charged, but had a server decide to put on their own big tip. I lined thru it and left cash, signed slip for amount only. That pissed me off. I always keep restaurant slips and compare to statement.
|
|
Quoted: You do realize that some people DO NOT want credit cards? Most debit cars can act as credit cards but the balance is your account balance rather than borrowing money. View Quote View All Quotes View All Quotes Quoted: Quoted: Quoted: Another reason not to have a debit stoopid card. Debit cards are for people who can't get real credit cards. You do realize that some people DO NOT want credit cards? Most debit cars can act as credit cards but the balance is your account balance rather than borrowing money. Why would you want to give merchants direct access to your bank account? If the make a mistake or commit fraud, then you are out that money until the situation is resolved. With a credit card the bank is out the money while is being resolved.
|
|
Quoted:
Why would you want to give merchants direct access to your bank account? If the make a mistake or commit fraud, then you are out that money until the situation is resolved. With a credit card the bank is out the money while is being resolved. View Quote View All Quotes View All Quotes Quoted:
Quoted:
Quoted:
Quoted:
Another reason not to have a debit stoopid card. Debit cards are for people who can't get real credit cards. You do realize that some people DO NOT want credit cards? Most debit cars can act as credit cards but the balance is your account balance rather than borrowing money. Why would you want to give merchants direct access to your bank account? If the make a mistake or commit fraud, then you are out that money until the situation is resolved. With a credit card the bank is out the money while is being resolved. Some people don't live paycheck to paycheck, therefore they have the money in their account to cover shit like this. I have 1 credit card for emergencies only. I'm the type of person that if I don't have the "cash" on hand for it, I don't buy it, so I use my debit as credit all the time. Seems plain and simple to me. |
|
I had it happen once at Outback. It was only for $20, and the manager worked it out. I ate for free the next time I was there.
|
|
Has happened to me once.
My son wanted to go to Texas Roadhouse for his birthday. Kids these days. We got triple charged. Restaurant manager was ho hum and did little to help when I discovered it a few days later. Deal with the bank, not the restaurant. I complained to their corporate office and was pleasantly surprised when the franchise owner himself called to apologize and sent a $50 gift card. |
|
I got double charged (my actual bill and someone else's) once time at a small chain called J. Alexander's. I finally was able to get a hold of the manager on the phone and she was very nice and said it does happen on occasion. She ended up processing the refund and sent me a certificate for a free dinner on them, no limits. My wife and I enjoyed a nice meal on the house that included a bottle of wine, steak, etc and the restaurant never blinked an eye. I continue to patronize them when I can due to how they handled their error. I would have been happy with the refund, but the free meal certificate they followed up with in the mail went above and beyond.
I encountered another pretty elaborate scam at another local restaurant involving their gift cards, but I won't get into that. needless to say I am lucky I had kept my receipts and had online access showing the previously used gift card numbers. It was a mess and in the end it was like pulling teeth to get a refund from the manager. He never fully acknowledged the scam I uncovered or seemed to show any concern...I don't go to that place too often anymore, which sucks, because it was delicious. |
|
Happened to me once at a Mexican restaurant. One charge for the pre-tip amount and a separate charge for the total including tip. I noticed it weeks later when reviewing my statement, so it wasn't a pre-auth situation. Went into the restaurant with CC statement and receipt, and the manager handed me cash.
ETA: As for people who say, "Derp derp, credit cards are baaaaaaad." I think those people suck at personal finances and assume everyone is just like them. I put everything on my card, pay it off monthly, and reap the rewards. |
|
Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!
You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.