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Durkin Tactical Franklin Armory
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Posted: 8/23/2016 3:45:10 PM EDT
Has anybody ever gotten them on the phone?  I've tried calling 10 times in 2 days.  Either busy or gave up after 10 mins of waiting.  No responses via email, no nothing.

Great prices, terrible CS.
Link Posted: 8/23/2016 3:46:07 PM EDT
Post in their industry subforum?

Posted Via AR15.Com Mobile
Link Posted: 8/23/2016 3:46:24 PM EDT
They took about 2 days to reply to an email I sent.
Link Posted: 8/23/2016 3:46:41 PM EDT
PM them
Link Posted: 8/23/2016 3:46:41 PM EDT
Link Posted: 8/23/2016 4:00:22 PM EDT
Phone lines are busy for an AR-15 manufacturer who also sells guns/ammo prior to huge election?

Link Posted: 8/23/2016 4:06:49 PM EDT
I'm not a "gun person".....

No shit, that is how the hipster sounding dude on the phone described himself when I tried explaining the difference between the stripped AK bolt they sent me and the complete bolt they were supposed to send during the PSA AK fiasco.

I have the patience of Job but I don't suffer fools very well. Fuck that place.
Link Posted: 8/23/2016 4:26:06 PM EDT
You get what you pay for. At their prices, you are not paying for service.
Link Posted: 8/23/2016 4:26:59 PM EDT
They answered the phone when I called to cancel an order today.

Judging by the thread on their industry forum, they're backed up about 2 months on shipping. Website states 15 business days.

Ordered what I needed from BCM and it shipped under 12 hours later.

Can't fault them too much. I guess the great deals come from saving on payroll. Good, cheap or fast - pick two. They'll get my money again once their shipping isn't backed up.
Link Posted: 8/23/2016 4:27:28 PM EDT
I have spoken to someone every time I called. Call early. You can also go to their industry forum and either post your question or PM them. They have a pretty good record of answering.
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