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Posted: 1/14/2015 9:08:52 PM EST
My iPhone 5 has gone plumb stupid. Even though I removed all music from my phone, iTunes AND my phone still think there is data on there hogging up space. iTunes even says that I am over-capacity by 806MB. I tried a backup and factory reset, then a restore, that didn't work. Something is stuck on my phone or in iTunes that is screwing it up. Anyone got some ideas?
Link Posted: 1/14/2015 9:09:47 PM EST
You have too many pictures on your phone.
Link Posted: 1/14/2015 9:22:02 PM EST
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Originally Posted By ZedsDeadBaby:
You have too many pictures on your phone.
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Nope, barely any at all.
Link Posted: 1/15/2015 12:29:37 AM EST
Save pictures/videos/contacts/other irreplaceable stuff then do a DFU restore and setup as a new phone. No restoring from backups because you're just putting the same mysterious crap back on there the phone thinks is storage. DFU restore and setting up as new will wipe everything and you'll be starting from scratch unless you have iCloud Drive already enabled for photos.

Since you have an iPhone 5 make sure you don't fall under the battery replacement program.
Link Posted: 1/15/2015 5:45:46 PM EST
[Last Edit: 1/15/2015 5:48:28 PM EST by Phaetos]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Rebel31:
Save pictures/videos/contacts/other irreplaceable stuff then do a DFU restore and setup as a new phone. No restoring from backups because you're just putting the same mysterious crap back on there the phone thinks is storage. DFU restore and setting up as new will wipe everything and you'll be starting from scratch unless you have iCloud Drive already enabled for photos.


Since you have an iPhone 5 make sure you don't fall under the battery replacement program.
View Quote


what is the battery replacement program?

ETA: What about my apps? Will I have to get them one at a time thru the app store again, or can I restore them via iTunes?
Link Posted: 1/16/2015 5:42:56 AM EST
Link Posted: 1/16/2015 5:59:39 AM EST
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Originally Posted By Phaetos:
what is the battery replacement program?
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https://www.apple.com/support/iphone5-battery/
Link Posted: 1/18/2015 11:57:58 AM EST
Back up your phone to iTunes. (Which will save your apps and data.)

Restore phone to factory default, then restore from backup.

See if that helps.

Keep in mind, if you send or get sent text images, those count as space fillers but won't necessarily show up anyplace except your text messages. Try deleting old threads and see if the space usage changes any. If it does, you found your problem. Save the images you want to the image library then delete the rest of the threads.
Link Posted: 1/18/2015 2:46:04 PM EST
Its probably something in the backup. Wipe the phone DFU restore and don't restore it setup as new blank phone. I do this on my phone every major IOS release and it stops many problems.
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