Posted: 10/3/2009 6:36:55 PM EDT
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Inspired by the "Pressure Washers @ Winn-Dixie? WTF?" thread, I bring you this.
I've noticed over the last couple of months that my local grocery store, a Kroger, has stopped selling some things that I shop for regularly: certain varieties of produce, crackers, juice, etc. The shelves are still full and the whole store is in use, but some of the things I like are no longer sold there. Is it worth talking to a/the manager and asking what's up with that or making a complaint, or would that be a waste of my time? It's almost irritating enough for me to find another place to shop. |
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Everything in the business is constantly changing. When new items come out, older, slower moving items are removed from the sections. I'm not sure how Kroger's handles their special orders, but I constantly order items that we don't carry on our shelf for customers every day on a case by case basis.
Rick |
| I have spoken to store managers about stuff not in stock before and they were very helpful. Said they would order it and get it back in stock and they did. I have also spoken to a Home Depot manager about A/C filters that they didn't have in stock and they got me some on order. I have one of those weird sizes that no one hardly uses. |
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Quoted:
Inspired by the "Pressure Washers @ Winn-Dixie? WTF?" thread, I bring you this. I've noticed over the last couple of months that my local grocery store, a Kroger, has stopped selling some things that I shop for regularly: certain varieties of produce, crackers, juice, etc. The shelves are still full and the whole store is in use, but some of the things I like are no longer sold there. Is it worth talking to a/the manager and asking what's up with that or making a complaint, or would that be a waste of my time? It's almost irritating enough for me to find another place to shop. Sure, at worst he'll tell you "nope". It's been thirty three years since I bagged groceries, but........my father was merchandising/grocery supply manager for an eighty store division of Safeway until he retired. So I got the grocery in my blood 
Although it's possible for the item to have been discontinued or no longer in production, the most likely reason is competition for shelf space. Manufacturers pay to have their items displayed most prominently- usually at eye level. If a particular item doesn't meet sales expectations it loses space on the shelf or is eliminated. Not all grocery stores are equal, even in the same chain. Some might be "flagship" stores, carrying the widest selection, others may be "no frills" with a greater emphasis on store brands. The selection of grocery items varies according to ethnicity, household income, median age, etc. of the area where a store is located. Don't expect to find the same selection of groceries in Arlington, Texas (huge Asian population) to the Kroger in Texarkana, Texas. The store manager will have a form at the service counter for you to do a special request for grocery items. Produce may be a bit more difficult. |
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Quoted:
Is it worth talking to a/the manager and asking what's up with that or making a complaint, or would that be a waste of my time? What's the worst that could happen? He tells you its a corporate decision and he has no control over it? Go talk to the manager and just see whats up. |
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