Posted: 10/13/2011 11:40:15 AM EDT
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My son has an Asus Netbook Eee PC model 1005HAB
It is still under the 12 month warranty. He sent it back for warranty service because the screen failed. They sent it back with the screen fixed, but with the audio inop. They now say the audio problem is not covered under warranty because he has Linux on it. He never created a system restore image and he deleted the restore partition to use the full hard drive. Buying a restore CD costs $50 to restore win 7 starter show that the audio doesn't work with win 7 starter and then send it in for repair. A new one cost about $200. Hardly seems worth spending $50 for a restore CD when it's 25% of the price of a new machine. If he takes it apart ( had a job over the summer fixing laptops and netbooks for a local repair shop ) he will void the warranty. If anybody can lend or rent me an ASUS Eee PC 1005HAB restore image to get the factory warranty repair service done, please PM me. |
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They probably forgot to plug in the speaker cable to the motherboard. The whole thing about you having linux on it is a complete cop out. I'm pretty sure the warranty that came with it doesn't stipulate what software you can and can not install on it. -Foxxz it does not restrict it explicitly and they are willing to restore windows for a price. The cable not connected is my guess and his guess also. It is a cop out. But if they say they will not cover it until we pay for windoz to be restored, there isn't much I can do about it. I am wondering if I buy the exact same one for me, if the restore would work on his. If it's the same model number, it should have the same components right? |
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They probably forgot to plug in the speaker cable to the motherboard. The whole thing about you having linux on it is a complete cop out. I'm pretty sure the warranty that came with it doesn't stipulate what software you can and can not install on it. -Foxxz it does not restrict it explicitly and they are willing to restore windows for a price. The cable not connected is my guess and his guess also. It is a cop out. But if they say they will not cover it until we pay for windoz to be restored, there isn't much I can do about it. I am wondering if I buy the exact same one for me, if the restore would work on his. If it's the same model number, it should have the same components right? Exactly the same except for the serial number, which it will very likely check in hardware. I need to get around to restoring my son's Asus one of these days. Fortunately the restore partition is intact. |
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They probably forgot to plug in the speaker cable to the motherboard. The whole thing about you having linux on it is a complete cop out. I'm pretty sure the warranty that came with it doesn't stipulate what software you can and can not install on it. -Foxxz it does not restrict it explicitly and they are willing to restore windows for a price. The cable not connected is my guess and his guess also. It is a cop out. But if they say they will not cover it until we pay for windoz to be restored, there isn't much I can do about it. I am wondering if I buy the exact same one for me, if the restore would work on his. If it's the same model number, it should have the same components right? Exactly the same except for the serial number, which it will very likely check in hardware. I need to get around to restoring my son's Asus one of these days. Fortunately the restore partition is intact. Isn't the windows serial number on a sticker on the back of it? You shold be able to download windows 7 starter and use that serial to register it. |
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Being that the bios are already set for windows 7 (SLIC table already in the bios), you just need to load the version level of windows 7 that came with the computer (guessing it came with home version), then install the OEM SLP key.
If you can tell me what what version of windows 7 came on the machine, the I can post the links to widows 7 of that version to down load so you have the windows 7 disk (will not be the Asus OEM version of windows, so you will have to load the OEM slip key manually after loading windows again), then the needed OEM slip key and it's installer program as well (read slip key has to match the SLIC table in Bios memory, which is set for that legally owned version of windows alone). Mod, I'm not suggesting that he crack the bios to allow a higher version of windows to be installed, just that he is able to legally reload his licensedOEM version of windows back on the machine without having to pay someone to do it. |
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They probably forgot to plug in the speaker cable to the motherboard. The whole thing about you having linux on it is a complete cop out. I'm pretty sure the warranty that came with it doesn't stipulate what software you can and can not install on it. -Foxxz it does not restrict it explicitly and they are willing to restore windows for a price. The cable not connected is my guess and his guess also. It is a cop out. But if they say they will not cover it until we pay for windoz to be restored, there isn't much I can do about it. I am wondering if I buy the exact same one for me, if the restore would work on his. If it's the same model number, it should have the same components right? Exactly the same except for the serial number, which it will very likely check in hardware. I need to get around to restoring my son's Asus one of these days. Fortunately the restore partition is intact. Isn't the windows serial number on a sticker on the back of it? You shold be able to download windows 7 starter and use that serial to register it. The machine came with an OEM version of windows, so bios is SLIC table set for that version of windows(guessing home,but may be starter), and the Slip key is loaded at install through the OEM windows 7 disk. The OEM serial number he has on the machine via the window sticker. So granted that he already has the serial number for the needed version of the OEM software on the machine, and his bios are set as well, unless he has the OEM version of windows so it loads the slip key at install, he is dead in the water trying to use just a retail version of windows 7 (unless he loads the slip key after the retail version reinstall, which is the way that I am suggesting now). And yes, the OEM bios SLIC table, the OEM slip key, and the OEM serial number for the machine (read off the sticker) have to match for OEM version of windows to work (read will only allow you to reload the level of OEM windows that came with the machine,such as starter or home, and no other version of windows). |
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They probably forgot to plug in the speaker cable to the motherboard. The whole thing about you having linux on it is a complete cop out. I'm pretty sure the warranty that came with it doesn't stipulate what software you can and can not install on it. -Foxxz it does not restrict it explicitly and they are willing to restore windows for a price. The cable not connected is my guess and his guess also. It is a cop out. But if they say they will not cover it until we pay for windoz to be restored, there isn't much I can do about it. I am wondering if I buy the exact same one for me, if the restore would work on his. If it's the same model number, it should have the same components right? Exactly the same except for the serial number, which it will very likely check in hardware. I need to get around to restoring my son's Asus one of these days. Fortunately the restore partition is intact. Isn't the windows serial number on a sticker on the back of it? You shold be able to download windows 7 starter and use that serial to register it. The machine came with an OEM version of windows, so bios is SLIC table set for that version of windows(guessing home,but may be starter), and the Slip key is loaded at install through the OEM windows 7 disk. The OEM serial number he has on the machine via the window sticker. So granted that he already has the serial number for the needed version of the OEM software on the machine, and his bios are set as well, unless he has the OEM version of windows so it loads the slip key at install, he is dead in the water trying to use just a retail version of windows 7 (unless he loads the slip key after the retail version reinstall, which is the way that I am suggesting now). And yes, the OEM bios SLIC table, the OEM slip key, and the OEM serial number for the machine (read off the sticker) have to match for OEM version of windows to work (read will only allow you to reload the level of OEM windows that came with the machine,such as starter or home, and no other version of windows). The OP said starter and that's what is installed on my netbook, so that's a safe assumption. I've built a few 7 computers and used OEM versions and never run into this. Is SLIC table done automatically or has to be done manually? |
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I am not sure I understand.
It is Win 7 Starter. Is the slip key in bios something I can access. The Win 7 Starter Key on the tag on the bottom of the computer is half worn away, and it was not written down. So I don't have the key. I have the serial number, but not the windows key, it isn't readable, it's worn off. The tag is still there, but not the key is not readable. I guess I am shit out of luck. |
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There are a couple of problems and a few wrong assumptions here. Asus like everyone else uses a master install key for their factory install, which is checked against the BIOS. However the key on the sticker is not the same and will work for the OEM version. I know because I do this all the time, never had an activation issue. At worst you will need to make a 5 min phone call to MS after the install is done, easy peasy. Second a consumer isn't going to be able to get a hold of Win 7 Starter, its not available. Yes you can buy a similar or same model Asus, hook up an external USB CD/DVD drive and backup the copy from the new machine and use it on the old one your son has. |
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Again, the bios on his machine already has the SLIC table for windows 7 starter,
He has the OEM serial number (all the same for all the Asus machines using win 7 starter), so now needs either the OEM Asus windows starter (disc or ISO image) which will install the Asus OEM Slip key, or can use a retail version of the windows 7 starter, then install the needed OEM slip key after he re-installs the retail version of window starter. The difference between the OEM asus win 7 stater and Retail win 7 starter , is that the OEM version has/will install the needed OEM slip key for his machine at install. Everything else between the two versions is the same (read why you can not use one manufacture's OEM win 7 disc for a different brand of machine (since it will not install the correct slip key to match the slic table in bios, nor the serial number for windows). |
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im confused.
so you shipped the comptuter with linux installed and the sound was working? or linux was installed once you received it back? try bootable linux on a thumb drive to see if the sound works in another operating system, or reinstall the same operating sysem |
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im confused. so you shipped the comptuter with linux installed and the sound was working? or linux was installed once you received it back? try bootable linux on a thumb drive to see if the sound works in another operating system, or reinstall the same operating sysem Shipped it with linux installed and bad screen and good sound. Came back with same linux installed a good screen and no sound. Same linux operating system My son has tried 6 different linux distributions. All no sound. All recognize that there is a sound board. It just doesn't work. When they fixed the screen, they broke the sound. and because it has linux on it and no windows they refuse to honor the warranty for the sound, without paying for the windows to be put back on it. |
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Lets make this simple,
What Linux OS version so we can find the right sound driver for the machine to begin with to make sure that is not the problem. If the correct driver/sound settings does not make sound (bad sound card/chip on the mother board), then you can just format the drive to strip the OS system completely, then send it back in for warranty (so they can split the case, and plug in the cable that they didn't the last time they had it apart). |
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Lets make this simple, What Linux OS version so we can find the right sound driver for the machine to begin with to make sure that is not the problem. If the correct driver/sound settings does not make sound (bad sound card/chip on the mother board), then you can just format the drive to strip the OS system completely, then send it back in for warranty (so they can split the case, and plug in the cable that they didn't the last time they had it apart). Ok I will get that info. Thanks |