Hello. this is Jackie at Dell how may I help you.
American accent.ARDOC, Hi, You accidently cancelled my purchase without notifying me. Can you please reinstate it.
Thats not my department sir please hold.
musac playingHello, this is Dell customer service.
Overseas accent now.ARDOC, Hi, You accidently cancelled my purchase without notifying me. Can you please reinstate it.
What is your customer number and purchase numer.
ARDOC, ################,##############
Yes we cancelled it.
ARDOC, why did you do that? You didnt even notify me.
Its says we called your phone but there was no answer.
ARDOC, so you didnt notify me.
Yes, we did, we tried to call you.
ARDOC, I dont consider that notification. Just reinstate the order please.
Hold please we will have to transfer you to sales and purchasing.
musac playing again and horrible beeping, about 20 min of holdingThis is Susan at Dell sales.
More overseas accents.ARDOC, Hi, You accidently cancelled my purchase without notifying me. Can you please reinstate it.
Customer number and purchase number please.
ARDOC, ###############,##############
Yes sir we have that in stock. But the coupons you used are no longer valid and the camera will now cost you $240 more. $999.
ARDOC, WHAT! Thats not fair, you didnt contact me. Please just give me the same price.
Sorry sir we are not allowed to do that.
ARDOC, Why not, please let me talk to your supervisor.
Sorry sir we dont do that.
ARDOC, is now very pissed and tired of the run around.ARDOC, are you deaf? I told you I want to talk to your supervisor.
Sorry sir we dont have a supervisor.
ARDOC, of course you do, let me talk to whoever is in charge there.
Sorry sir.
ARDOC, do you understand english? LET ME TALK TO SOMEONE WITH SOME AUTHORITY.
Sorry sir.
ARDOC, First I really doubt your name is fucking Susan. GET ME SOMEONE THAT UNDERSTANDS fucking ENGLISH SINCE YOU DO NOT.
I speak english.
ARDOC, Since you dont fucking comprehend what I am saying, you obviously do not. Get the cocksucker on the line NOW!
I am switching you to customer service.
ARDOC, I just spoke the motherfuckers an hour ago and they switched me to you!
musac playing!Customer service here, I see that you are having a problem I am switching you to the supervisor.
I get a fax machine instead.
ARDOC redials the original number.
This is Jackie at Dell.
ARDOC, explains to Jackie what has transpired.Jackie, I am so sorry for all the trouble. We have had a lot of that lately. Dell is listen to you and is going to transfer the customer service and sales back to the US.
ARDOC, thank God!
Jackie, let me see what I can do. I will stay on the line until we can settle this.
Jackie, Hi Dwayne? Can you please help ARDOC with this order? He has been on line for several hours now.
Dwayne, no problem, let me see what I can do.
Dwayne gives ARDOC $10 more off on his Camera!
I was so aggravated it became a mission. I was going to get that original price if it killed me. Its the principle! It was me against this faceless corporation. Its interesting that the only people that truly understood what I was trying to tell were fellow Americans. I am truly disappointed in my language and behavior but the holding and getting the run around 2 hours will do that to you. Especially when you have to explain the matter everytime over and over again.
Prize. CANON REBEL XT with lens. $740!