Quoted: What would you do?
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A. Quite listening to know-it-alls at the range.
B. Do not buy Remington bulk pack ammo. Some people have no problems with it but many do. Strangely enough, it does seem like the Remington firearms seem to have the most problems with Remington Ammo.
C. Call Remington and have them replace your current mags for the Gen 3's. Contrary to what the guy at the range told you, the gen 3 mags work very well. (in the link below, there is information on how to fix the older ones if you don't want to mess with Remington.)
Go to the link below and read some of the tacked threads re:597. Depending on exactly how old yours is, you may want to check and make sure you have the updated ejector? Also read about how to make sure the guide rods are tightened correctly (you don't want them too tight). The last two things you may want to try is a VQ exact edge extractor (if the above steps doesn't take care of the stove pipe problem) and the VQ or Jarvis hammer if you really want to sweeten up the trigger pull.
Remington F'ed up and released this model before they had all of the bugs worked out. (Maybe they took a page out of Microsoft's play book?
) and that's a shame because it gave it a bad rep even though it really is a very good design (much better then the 10/22 IMO).
Good luck