I have a DSA Stg-58 I bought from a fellow board member. Awesome rifle.
For Christmas, I put a DSA scope mount on the list. My wife ordered it, and as it turns out, it was shipped on December 20th via FedEx Ground. On DSA's suggestion, she went along with their suggestion to require a signature for delivery. Fair enough.
The item didn't make it in time for Christmas - so I thought. I got the FedEx tracking information from DSA, and it shows that the item was delivered December 24th at 5:34 PM. I know for a fact that I was home at that time, as our family was finishing a movie and preparing to go out to dinner at 6. The tracking info says that "signature service was not requested."
So we start the whole process of trying to find out what the problem is. DSA insists that they have to wait for FedEx to reimburse them. We start the process of tracking down what happened. The customer service rep from DSA does call FedEx several times, but things are moving slow as molasses. DSA insists that they can't help us out until they resolve the problem with FedEx. The FedEx guy shows up on New Year's Eve, and pretty much admits that he goofed up and thinks he delivered the package waaay down the street. So FedEx screwed up, but I suppose plenty of people have had problems with UPS as well. No doubt that FedEx is at fault, but that's not my point.
On December 30th, I paid for another mount to be shipped to us, and this one did get here no problems.
It is now January 11th, and DSA has not done ANYTHING to help this along. I called again today, and she says she still hasn't heard from FedEx. When she calls back at my house instead of my work, she got my wife on the phone, and my wife in turn proceeds to read her the riot act - guess she beat me to it.
The point is: We paid for merchandise that was NOT delivered to us, and DSA has done NOTHING to take care of us. It's not DSA's fault, but it's certainly not
our fault. They should have sent out a replacement, and worked out the problem with FedEx. If I send my mortgage payment to the bank, and they don't get it, they certainly aren't going to wait before they charge a late fee because USPS screwed up. I think it's absolutely ridiculous that DSA expects us to sit there holding the bag for something that's not our problem.
Crappy customer service - that's my take on it.