I didn't have such a great experience with them.
I ordered a K98 and there was a large repair in the wood that was not in the advertised description. I called to speak to Ben about it and I offered to email him pictures, but he wasn't interested in seeing them (which I give him credit for - he said he trusted me) and offered a $30 credit towards a future order.
I decided to order another K98 and used the credit. This one came with the swats pinged out, which again was not in the description. I sent it back (and lost the credit, BTW).
I ordered one from AIM and got a beautiful one with laminated wood, cupped buttplate, and a ton of markings.
I'm sure my experience is not typical, because so many others love Classic, but I probably won't order from there again.