This is not a 'business bash' post.
Has anyone had questionable dealings with National Ordnance Company?
Here is my story. About 12 weeks ago, I started a few 80% lower castings from NOC by way of TanneryShop website. I got relatively prompt shipment of my first order. A friend of mine at work then ordered 2 castings to work on in conjunction with mine. He ordered his about 8 weeks ago.
Directly after ordering his 2 castings, his CC was charged, even though no product was shipped. 4 weeks after he placed his order, and received no castings, he calls NOC. They told him they would ship at the end of that week. Fair enough. Another week goes by, nothing. My friend then calls to cancel his order. 'Please don't cancel your order... we will ship by the end of this week' is what he hears (this is week 6, BTW). Nothing.
Last week he calls again to cancel the order. The lady answering tells him he can cancel the order, but his account will not be credited back until they receive the product back! Product he never received in the first place. Another week has gone by, and still no castings, he can't cancel the order without returning the castings he never got...
I think she is stretching my friend until they get something ready to ship.
Question 1: How can a company charge you for product not shipped?
Question 2: How can he return product and cancel an order when he has yet to receive the product?
Has anyone else had questionable dealings with NOC? As of right now, I would not buy anything from them again, period, and I would advise against anyone else doing the same.