I am still mulling over an IOR 4x24 for my FAL. If you have ever dealt with their customer service (return of defective scope, etc.) what was the outcome?

Customer Service is a biggie with me. I don't expect red carpet, just what they say they'll do.

Thanks for any information.

I dealt with Val several times and service has been great.  I just exchanged a set of high 35mm rings for a set of medium rings and it took about 1 week.  I have also exchanged a scope in the past with no problem.

Paulo- thanks. Thats good to hear.

Hi Callgood,

2 years or so ago, I lent out my rifle with an IOR 6x42 on it.  The lent part is relevant, just because I can't say for certain what happened, as I wasn't there (isn't it a downer when your rifle goes hunting without you...).  Any way, it came back all fogged up.  I contacted customer service and gave them my story.  They asked me to send the scope back, and I did.  A few weeks (maybe four, I can't really remember) later I recieved what I'm pretty sure was a brand new scope.  I seem to recall that there were a few detail differences between the two, and I got the impression that they were making some changes to that model, and had to wait a bit for a new one.  They weren't real strong on communication, but delivered where it counted.  As far as the new scope, it's since seen plenty of cold/wet/muddy etc. service with no problems.  And man, it is one sharp looking (optically) piece of glass.  Hope this helps,

Stych