http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000034000453
Principal: Myrna Taylor
Local Phone Number: (305) 207-7100
Membership Status: This company is not a member.
TOB Classification: Guns & Gunsmiths
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of ignored complaints concerning delivery and customer service.
Customer complaints allege non-delivery of products after paying in full and the lack of customer service and professionalism. Customers are unable to reach a service representative to address their concerns and emails are gone unanswered.
The company has failed to respond to any complaints brought to their attention by the Better Business Bureau.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
280 consumers have requested a reliability report on this company in the past 36 months.
The Bureau processed a total of 47 complaints about this company in the last 36 months, our standard reporting period. Of the total 47 complaints in the last 36 months, 37 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 4
Outcome of all complaints -
Resolved: 1; No Response: 3
Sales Practice Issues: 29
Outcome of all complaints -
Resolved: 7; No Response: 22
Repair Issues: 1
Outcome of the complaint -
No Response: 1
Customer Service Issues: 5
Outcome of all complaints -
No Response: 5
Product Issues: 6
Outcome of all complaints -
Resolved: 1; No Response: 5
Refund or Exchange Issues: 1
Outcome of the complaint -
No Response: 1
Licensing Information
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS
(786) 293-0925
This is not necessarily a complete list.
Additional File Information
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
BBB reports may not be reproduced for sales or promotional purposes.
Report as of: 1/20/2006
Copyright: 2006 BBB of Southeast Florida
As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.