Definitely take that with a grain of salt the size of Mount Everest.

The Razor line of scopes are all high end optics. NF, unlike Vortex, doesn't have a product line from $199-2500 so when you hear about issues 99% of the time it's with lower end scopes which are taken care of quickly and easily. Vortex offers a scope for any budget but also makes high end optics.

Also on the customer service and warranty, the main part people miss on the Vortex VIP Warranty is that it not only covers mechanical issues but also accidental damage. Drop it from a tree stand? Covered. Accidentally run it over with the truck? Covered. Falls off the bench during cleaning? Covered. Gets burnt up in a house fire? Covered. Either fixed or replaced. That is nice to have when spending a lot of money on an optic.

It's opinions like this that motivate us to get out of bed in the morning

Sounds like you might have our brand confused a bit and if you'd ever like, we'd be more than happy to talk about any of the optics in our line with complete honesty and transparency.

First thing's first - Nightforce is a fantastic company that makes equally fantastic products. There's no doubting that and to say otherwise would be foolish. Their brand is very different from ours, though. Not to say that one or the other is a better way of doing things, but just very different. While they stick solely to the ultra-high-end riflescopes, Vortex carries a much wider assortment of products across the spectrum from entry-level to competing ultra-high-end optics (That actually fight alongside Nightforce optics in dangerous places atop rifles carried by people who shall remain nameless). Now, the bulk of the market is around the entry-level arena. Despite the fact that youtube videos, facebook groups and forum posts might indicate that there is a giant segment of people in the market for ultra-high-end optics, when it comes down to it, that number is incredibly overshadowed by the average Joe hunter and shooter who doesn't have 4-figures to spend on optics. Because there's 100's of thousands, if not millions more entry-level products on the market than the ultra-high-end, there will inevitably be a larger number of issues prevalent. No manufacturer is perfect or "batting 1,000" to the point that they've never had a single problem with one of their scopes, but when there's less units out there, by nature of percentages, there seem to be less issues.

It also sounds kind of like it's not important to you whether or not a company has good customer service or a good warranty? Again, we've never seen a 100% indestructible product with a 100% defect-free history on the market and we've also never seen a product, no matter how user-friendly, require absolutely no Q&A or customer-company interaction via phone, e-mail or social media. It seems to us as though, if a company makes a product that they truly feel is ready to stand the test of time, then why wouldn't they place a great warranty on it and back it up with great customer service? Heck - if they made a piece of shit that they knew was going to break, that would be all the more reason to NOT have such a warranty or customer service because that's a quick way to go out of business, paying for all those replacement units and all those customer service tools, people, resources, etc. It seems kind of like a catch 22 - you can have great customer service and people say it's because your product is obviously crappy so you need to make up for it, or you can have awful customer service and we all know how that goes... (**Cough** **Cough** BBB, TripAdvisor, Google Reviews, Facebook Reviews, Bad Press, GlassDoor and on and on and on.... The internet is full of ways to completely destroy a company based on poor customer service)

Pardon the rant, but we see this opinion from time to time and it's usually based on little-to-no experience with our brand. Again, we have no issue with Nightforce and commend them for the excellent reputation they've achieved and the excellent products they produce.

If you have any questions, I'd be more than happy to address them personally. Feel free to reach out. Thanks! - Jimmy H [email protected]

Thanks for choosing Vortex - we really appreciate it and in all our bias, are pretty darn certain you're going to enjoy that scope. It was my personal first long range scope and served me many years before I eventually gave it to someone else looking to get into long range precision. Zip-codes-worth of adjustment in the turrets, great optics, integrated zero stop, super durable and a little lighter than the Gen II's (Not that it really matters for most precision long range guys' applications)

Hit us up if you have any questions at all when you get it. Always happy to help!

- Jimmy H

Man there's a lot of other variables to consider there. What rings were you using, what mounts were you using, did you have loc-tite on the threads of the screws which would cause a false torque reading, etc.

Not saying it's impossible for us to make a mistake somewhere, but we've mounted tons of Diamondbacks without any issue when they're mounted to spec with at least decent quality components and a straight rifle

Just give us a call and we'll get you a new cap. 1-800-426-0048 Ext. 5

Thanks!

Remember that when people mention the great Vortex Customer Service and the haters say that Vortex customer service is always used because the scopes are breaking. It's not. They care about the customers.

You will like the scope more when you get it mounted up. Congrats.