I’m not sure they have a storefront anymore, but good ol’ Burghardt, in Waterville, SD, was the best I’ve ever seen. Can’t believe nobody has mentioned them!
HRO got one visit from me, and never again. This is the Salem, NH, store. I was there to spend good money but their lack of customer service/respect made me walk out and never return.
As a newly-minted ham I had narrowed down my radio choices to just two or three in their catalog. I then wanted to see things in person before I pulled the trigger, so I made the drive to HRO. At the time I was thankfully living only 40 minutes away from the store.
The salesman seemed nice and let me do a side-by-side comparison on the countertop as he and I discussed the merits of each model. I chose a radio and then he said if I gave him the model numbers of the antenna, balun, coax, etc. that I wanted, that he would go and get them for me while I put the radio back in its box.
Right about then one of their regular customers arrived. This was a weekday afternoon and not some busy time, so the other customer was the only one there besides me. The staff consisted of about four or five people that I could see. Shockingly, the salesman put down the paper I had given him with the antenna and accessory info on it, and sort of leaned back and relaxed and began to talk to the obviously-familiar customer. It was as if I had disappeared. Ten minutes later I said “excuse me” to the salesman, and he waved his hand in a dismissive manner and said that he would be right with me. I waited fifteen more minutes and then left. Took my business to AES and proceeded to buy almost all of my gear there for the next 20 years or so until they closed.