I am a long time Geissele customer and I have spent thousands of dollars with them over the years. Three emails sent to them...no response.

I’m truly astounded...I have had nothing but great dealings with them over the years.

Pretty damn disappointing.

If you haven’t noticed, they’re getting destroyed by emails and calls right now. I’m sure they’re not just ignoring you.

Have you tried a phone call?

Your email's are probably buried under 1,000 "my receiver anodizing does not match my rail anodizing" emails.

Don't worry, any dissatisfaction with their CS is unwarranted

As of 2 weeks ago, they claimed to only have 13% of the orders left. With the exception of a couple legitimate and illegitimate QC concerns, I doubt they're still swimming in emails.

There is no way that 13% email (which I never even got) can be accurate. I'm still waiting on 2 ACH charging handles purchased 11/28/19. No updates, no emails returned, just zero contact other than the machine gun email (which tells me they have my email address). Order shows processing.

@GACS

I never received the 13% email, still shows "processing" on their website.

71 days, if anyone's counting.

We have 1600 customer service email in the CS inbox.  Trying to get through them as best as we can.

Anyone looking for a Customer Service position?

You get fed in our chow hall

We actually still have a ton of requests coming in and we get multiple requests from some people every day as well.  We are working through them all and we will answer everyone which is one of the reasons we are so delayed in our replies currently.  We are also putting some people specifically on hunting out any issues with orders so please bear with and we will take care of you.  Please also call us.  If you have any difficulty calling and getting someone on the phone we are most likely all already on the phone with someone so please try again later and someone will speak with you.  Additionally please PM me here with your full name and order number and I'll see what I can do to expedite that request for you to get you taken care of quicker.  I apologize for the frustration here everyone.

-GACS

PM sent. Thank you, as frustrated as many of us are it can't be easy to post on here, aside from everything else you have going on at the moment. I do appreciate that there is still communication and will try to be more patient.