Hi i still have not received my order. the tracking hasn’t updated for a week at this point. i sent an email saturday and one today and did not receive a response to either one. when i expressed concern with this delivery issue last week i was told that usps sometimes has weird issues with tracking and that there was a possibility that it would be delivered without the tracking being updated. Well unfortunately here we are a week later and i am no closer to receiving my order, not only that but no one can seem to tell me where it is. i had heard great reviews about your shipping and processing times, fast shipping is even guaranteed on your website, however it has been a week and my package is still some where in florida. i’m not quite sure what can be done at this point but this first experience and purchase has unfortunately been disappointing.
EDIT: These guys are awesome! we were able to connect on the phone and work this out. these guys did everything in their power to make something right that wasn’t completely their fault to begin with. i can’t say enough about how accommodating they were and the lengths they will go to to make things right. Thank you RTB and Rob in particular for everything!