Posted: 1/13/2013 9:32:30 AM EDT
[Last Edit: akethan][Edited]
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Here are some FAQs about ordering from LT. 1) When do they charge my credit card? A) They charge your credit card when your order is ready to ship. Once you card is charged, it is a very short time until you will receive your order. They WILL run your card immediately upon placing an order, although it shows as a $0 charge, and drops off in a few days since they don't post anything. This is essentially a way to verify that you've given them a valid card. * Unless this is a special sale item then your card may be charged at time of purchase. 2) What does "In Queue" mean? A) It means you have provided everything that LT needs to complete your order. You are now just waiting. 3) Can I make changes to my order? A) Yes, but I suggest you read this and this: "Be careful when you place your rifle order. We will not modify quantity, caliber, model, or barrel-length of existing rifle orders without canceling your original order and creating a new one. This will consequently move you to back of the “queue.”" 4) Where's my stuff? A) Read this: Order volume is at an all-time high. If you are able to place your order on the LaRue web site, please do so without calling-in so we can keep the lines free for those requiring technical support and assistance. Please do not contact us for status or updates on your order. We will not give you ETA's on any product. We will continue to make every effort to ship orders as quickly as possible. Thank you for your patience and understanding during this time. 5. What if there is a price increase while I am waiting for my product? A) You will pay the price that is on your order. Per Mark Fingar. 6) Can I prepay for my rifle? A) While there are still some people in queue that have prepaid, as of the time of this writing (Jan 13) LT does not appear to be accepting prepayment. 7) How do I know if what I want is in stock? A) The LT website does not give any indication of stock levels. When you place an order, it is immediately shipped, or placed into backorder. If you call the shop, they can check if something is in stock. See question #4 above. 8) Who is Juli, and why should I call her? A) Juli is the Queen of Compliance. If you get an email or phone message, or if the website order status says to call her, it is in regards to your FFL. Her email is Juli AT LarueTactical DOT com. 9) Will LaRue Tactical install a muzzle device that I provide so that I can fit my suppressor on it? A) No. This is apparently something that they did years ago, but the current information is that they no longer offer that service. They will, however, install muzzle devices purchased from LT. 10) What do the different order statuses mean? A) Here is a list of statuses: Pending - This is a temporary status that your order goes into until it is processed and put in one of the other statuses. In Queue - This means that you are in line while your product is being made. Payment Received - Aside from the obvious meaning, this status has only been seen on PredatOBR Pre-orders. Backordered - The product you ordered is not in stock, and you have not been charged yet. Completed - Happiness has ensued. Wristbands - This is most likely some sort of internal designation relating to the whole Jan 2013 push to get lowers out to grandfather buyers prior to any pending legislation. Lowers Ban Hold - An order progression in the great Lower Push of 2013. Lowers Ban Charged - An order progression in the great Lower Push of 2013. Lowers Ban Shipped - An order progression in the great Lower Push of 2013. Your lower was shipped, and when the rifle is ready to be completed, you will ship your lower back to LT. Gun Room - This seems to be where your order sits for extended periods of time if you ordered a Stealth Upper and there is a backlog. If you have others, please post them and I will update this post. Between you bumping this, and a possible sticky, maybe we will stop seeing the same questions posted nearly every day. Disclaimer: This FAQ is the best information that I have based on my personal interactions with LaRue Tactical, Team emails, reading the website, following Mark LaRue and Mark Fingar on this forum, and sometimes just plain general consensus among contributors here. If you have any reason to believe that these answers are in error, please either message me or post in this thread to alert me to it. Please provide what information you can (emails, links to posts) as to your sources. Other helpful threads: Official Threads: Official LaRue Customer Feedback Thread Official LaRue Tactical OBR Photo Thread Official LaRue Tactical PredatAR Photo Thread Official LaRue Tactical PredatOBR Photo Thread Official R.A.T. Stock Photo Thread Official LaRue Tactical OSS (Optimized Sniper Sling) Thread Unofficial "Official" Threads (Like this one)  Official LT swag trading thread Official Order Tracking Thread Official SHOT Show 2013 Thread Official LaRue Picture Thread |
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| Any way to figure out what is and isn't in stock other than just placing an order or calling? I'm wanting to order an optic from LaRue, but I'm not sure that I want to wait until the middle of summer to get it if I can find one somewhere else. |
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| Does anyone know if i can prepay to avoid this issue. I'll try calling on monday to just pay for it. It has nothing to do with expecting the rifle faster or avoiding any legislation. I can call the bank and have them increase my limit for one day, make the payment and return my limit back to $1000. the whole point is that I don't want to raise my limit for the next year or how ever long it takes. And i only have one credit card, with a zero balance, i hate credit. they have my debit card on file. |
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Originally Posted By adamtheduke:
Any way to figure out what is and isn't in stock other than just placing an order or calling? I'm wanting to order an optic from LaRue, but I'm not sure that I want to wait until the middle of summer to get it if I can find one somewhere else. Unfortunately, no. You either have to call in to confirm it's in stock or place the order and be informed in a day or so if it is on backorder Originally Posted By schwag420:
Does anyone know if i can prepay to avoid this issue. I'll try calling on monday to just pay for it. It has nothing to do with expecting the rifle faster or avoiding any legislation. I can call the bank and have them increase my limit for one day, make the payment and return my limit back to $1000. the whole point is that I don't want to raise my limit for the next year or how ever long it takes. And i only have one credit card, with a zero balance, i hate credit. they have my debit card on file. They used to do this but IIRC this is no longer an option. If for whatever reason your card declines they will send you an e-mail letting you know to call in and correct the problem after it has declined. |
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| Pertaining to #9 about muzzle devices, They will not install YOUR muzzle device but they have several options available on their website that are suppressor compatible or the Titan comps ect. I ordered a comp AFTER ordering my stealth and asked if they could install it while assembling my upper and they are going to do it as I am purchasing the muzzle device from them. YMMV and the policy may have changed. |
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Originally Posted By m1awolf:
Pertaining to #9 about muzzle devices, They will not install YOUR muzzle device but they have several options available on their website that are suppressor compatible or the Titan comps ect. I ordered a comp AFTER ordering my stealth and asked if they could install it while assembling my upper and they are going to do it as I am purchasing the muzzle device from them. YMMV and the policy may have changed. You are correct. Edited for clarity. Sorry about that. |
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When I ordered, I asked if the Troy Claymore could be installed on a 7.62 but got an answer that was leaning towards no - any clue if this one is good to go on a PredatAR? It has to be pinned if that makes any difference. Nice work BTW, this is exactly the kind of thing I was trying to find when I originally ordered |
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Originally Posted By Sharpshooterz98:
When I ordered, I asked if the Troy Claymore could be installed on a 7.62 but got an answer that was leaning towards no - any clue if this one is good to go on a PredatAR? It has to be pinned if that makes any difference. Nice work BTW, this is exactly the kind of thing I was trying to find when I originally ordered All the info I've seen is that will not install anything they don't sell. That's the best info I have to offer, sorry. I don't have a dog in the hunt, I'm just rehashing info. I hope it helps. |
Keep in mind that my opinion is worth what you paid for it.
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Relevant and helpful post should be pinned and welded to Forum.
(Pinned and welded, get it?) 
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I know they don't "charge" your cc until they're ready to ship but do they run a "test" through or something? I just paid off all my credit cards in case I get THE CALL and noticed I have a pending charge from Larue Tactical for today. It says $0 though. My first thought was holy crap I made the cut but I'm like #834xx. I also just placed a new order for a predatAR in hopes I somehow pull a rabbits foot out my rear but am not holding my breath. Maybe there run something when you order just to see if the card is valid? I'm kicking myself I didn't look before i placed the new order. And never noticed when I placed my original order.
Dangit I think I just got excited for nothing. What a tease. I'm not about to call bc they've got more important things to do. I'll just be checking my statement every 5 minutes.  Plus it still says In Queue on LT's website. I'm such a doofus
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Originally Posted By SniperNinja:
I know they don't "charge" your cc until they're ready to ship but do they run a "test" through or something? I just paid off all my credit cards in case I get THE CALL and noticed I have a pending charge from Larue Tactical for today. It says $0 though. My first thought was holy crap I made the cut but I'm like #834xx. I also just placed a new order for a predatAR in hopes I somehow pull a rabbits foot out my rear but am not holding my breath. Maybe there run something when you order just to see if the card is valid? I'm kicking myself I didn't look before i placed the new order. And never noticed when I placed my original order. Dangit I think I just got excited for nothing. What a tease. I'm not about to call bc they've got more important things to do. I'll just be checking my statement every 5 minutes. Plus it still says In Queue on LT's website. I'm such a doofusWhen you make the order, they do run your credit card. In my experience, it shows up as a pending charge of $0, then disappears after a few days. |
Keep in mind that my opinion is worth what you paid for it.
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Originally Posted By Illini75:
Should i be concerned that my order does not appear on the spreadsheet? My account on LT site shows backordered. I have full faith ill get my order just wondering is all Sorry, spreadsheet? |
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Originally Posted By techbrute:
Originally Posted By Illini75:
Should i be concerned that my order does not appear on the spreadsheet? My account on LT site shows backordered. I have full faith ill get my order just wondering is all Sorry, spreadsheet? The spreadsheet on the order tracking thread |
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Originally Posted By Illini75:
Originally Posted By techbrute:
Originally Posted By Illini75:
Should i be concerned that my order does not appear on the spreadsheet? My account on LT site shows backordered. I have full faith ill get my order just wondering is all Sorry, spreadsheet? The spreadsheet on the order tracking thread That spreadsheet has nothing to do with your order. It is maintained my a user that is not associated with LT in any way, just like this list of FAQ. You can contact that user if the spreadsheet is a concern. |
Keep in mind that my opinion is worth what you paid for it.
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8) Who is Juli, and why should I call her?
A) Juli is the Queen of Compliance. If you get an email or phone message, or if the website order status says to call her, it is in regards to your FFL. Her email is Juli AT LarueTactical DOT com. I e-mailed Juli in referance to a "Compliance Call Juli" and recieved this e-mail back... looks like everyone is too busy for e-mails. I can't get through, must be caller ID and the fact I am calling from work (DON) phone?? -----Original Message----- From: Brent Cloyd [mailto:[email protected]] Sent: Tuesday, January 22, 2013 11:09 AM To: Musick, Byron CIV CSCS Dahlgren Subject: RE: Form submission from: Rifle Questions Hey! At this time as you probably know already our sales team is swamped on the phones and unable to get to the email questions. I've been informed to let everyone know, due to the current high-volume of emails, we are not accepting email questions until further notice. Please call 512-259-1585 (between 8 am and 5 pm Central) with any questions you may have about our products or orders. We're sorry about the inconvenience this has caused and we are trying our best to get through all the phone calls! Brent Cloyd | Director of I.T. |
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Originally Posted By Musickbk:
8) Who is Juli, and why should I call her? A) Juli is the Queen of Compliance. If you get an email or phone message, or if the website order status says to call her, it is in regards to your FFL. Her email is Juli AT LarueTactical DOT com. I e-mailed Juli in referance to a "Compliance Call Juli" and recieved this e-mail back... looks like everyone is too busy for e-mails. I can't get through, must be caller ID and the fact I am calling from work (DON) phone?? -----Original Message----- From: Brent Cloyd [mailto:[email protected]] Sent: Tuesday, January 22, 2013 11:09 AM To: Musick, Byron CIV CSCS Dahlgren Subject: RE: Form submission from: Rifle Questions Hey! At this time as you probably know already our sales team is swamped on the phones and unable to get to the email questions. I've been informed to let everyone know, due to the current high-volume of emails, we are not accepting email questions until further notice. Please call 512-259-1585 (between 8 am and 5 pm Central) with any questions you may have about our products or orders. We're sorry about the inconvenience this has caused and we are trying our best to get through all the phone calls! Brent Cloyd | Director of I.T. It appears you did not email Juli, you submitted a form on the website. |
Keep in mind that my opinion is worth what you paid for it.
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Originally Posted By m1awolf:
Pertaining to #9 about muzzle devices, They will not install YOUR muzzle device but they have several options available on their website that are suppressor compatible or the Titan comps ect. I ordered a comp AFTER ordering my stealth and asked if they could install it while assembling my upper and they are going to do it as I am purchasing the muzzle device from them. YMMV and the policy may have changed. I'm hoping this has changed. When the time comes, I'll beg, plead, and bribe if necessary.
They don't carry the mount I need. |
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Originally Posted By mi650:
Originally Posted By m1awolf:
Pertaining to #9 about muzzle devices, They will not install YOUR muzzle device but they have several options available on their website that are suppressor compatible or the Titan comps ect. I ordered a comp AFTER ordering my stealth and asked if they could install it while assembling my upper and they are going to do it as I am purchasing the muzzle device from them. YMMV and the policy may have changed. I'm hoping this has changed. When the time comes, I'll beg, plead, and bribe if necessary.
They don't carry the mount I need. Would you do it if it was a $100 customization charge? |
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Originally Posted By Friedcheese:
Found a order status change not on the list. Anyone able to tell me me what the status of FLAGGED means? Thank You.
My order went from flagged to compliance call Juli then to queue after sending FFL info. Maybe new rifle orders all go to flagged, then they check to see if FFL is on file. Then it goes to compliance or queue. |
| I called into LaRue b/c I didn't know this post existed. During the call I thought the nice person from LaRue told me they would charge my CC 2/3 the amount of the order/rifle once the stripped lower is shipped. She also said this would be sent by overnight delivery. Has anyone else experienced this? Man I want to place an order but I wanted a little more time to save up the full amount. |
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Originally Posted By lbostons:
I called into LaRue b/c I didn't know this post existed. During the call I thought the nice person from LaRue told me they would charge my CC 2/3 the amount of the order/rifle once the stripped lower is shipped. She also said this would be sent by overnight delivery. Has anyone else experienced this? Man I want to place an order but I wanted a little more time to save up the full amount. If you look through the Larue industry forum you will see several posts about this. Larue is shipping lowers because of the threat of a ban. You will have 50k+ orders in front of you for lower shipment, so you will have time to save up $$. It will ship using overnight service. http://www.ar15.com/forums/t_2_219/232393_Lower_ban_shipped.html http://www.ar15.com/forums/t_2_219/230219_Just_got_a_phone_call_from_LT_____.html&page=1 http://www.ar15.com/forums/t_2_219/229811__UN_OFFICIAL_ORDER_TRACKING_THREAD.html https://docs.google.com/spreadsheet/ccc?key=0ApgNf6qXtSyqdGZFaGxTQ05UY1VSQmFfSURLNnhYVGc#gid=0 |
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Originally Posted By bermudafire: Originally Posted By lbostons: I called into LaRue b/c I didn't know this post existed. During the call I thought the nice person from LaRue told me they would charge my CC 2/3 the amount of the order/rifle once the stripped lower is shipped. She also said this would be sent by overnight delivery. Has anyone else experienced this? Man I want to place an order but I wanted a little more time to save up the full amount. If you look through the Larue industry forum you will see several posts about this. Larue is shipping lowers because of the threat of a ban. You will have 50k+ orders in front of you for lower shipment, so you will have time to save up $$. It will ship using overnight service. http://www.ar15.com/forums/t_2_219/232393_Lower_ban_shipped.html http://www.ar15.com/forums/t_2_219/230219_Just_got_a_phone_call_from_LT_____.html&page=1 http://www.ar15.com/forums/t_2_219/229811__UN_OFFICIAL_ORDER_TRACKING_THREAD.html https://docs.google.com/spreadsheet/ccc?key=0ApgNf6qXtSyqdGZFaGxTQ05UY1VSQmFfSURLNnhYVGc#gid=0 Thank you for the information and providing links!!! |
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Nice! Now I just need to get my order in! 
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Originally Posted By bermudafire:
Originally Posted By Friedcheese:
Found a order status change not on the list. Anyone able to tell me me what the status of FLAGGED means? Thank You.
My order went from flagged to compliance call Juli then to queue after sending FFL info. Maybe new rifle orders all go to flagged, then they check to see if FFL is on file. Then it goes to compliance or queue. Mine says FLAGGED on it but I had sent in a FFL that wasn't on file and his license had expired but he said it had been renewed. I changed the FFL to another one that was on file and got an email from Juli saying Compliance Call Juli so I will call and see if everything is GTG! 
ETA: I called Juli and she said everything was A-OK now! 
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Mine arrived last week and they did not charge me until it was ready to be built.
It just seems like yesterday that I placed the order!
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“War, like most other things, is a science to be acquired and perfected by diligence, by perseverance, by time, and by practice.” Alexa
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