Quote History Quoted:It's a standard non-committal answer for the retail market. If you want to know when product will be delivered become a dealer, contact sales, and place a purchase order. You'll get a delivery date. Then you'll be entitled to complain about your product not showing up because they'll have a contractual obligation to get it to you and you'll have a specific point of contact to bitch at. And if your PO is big enough, you can probably hop on a flight into PHL, book your room at The Logan and drive up to New Wales and have a FTF with The Man himself and ask him WTF?! and expect to get answers.
Until then, they'll probably continue to run production based off of dealer orders and their own internal sales forecasting.
Honestly, I'd have pulled the plug on retail items after the Black Friday fiasco. You'd all be getting merch and a handful of limited/exclusive items on the website where there'd be no expectations that you'd be able to get your hands on anything. That way if you
did manage to land one of the limited/exclusive items you'd be posting about how lucky you were to get it instead of feeling like someone owed you something.
I'm so thankful that we're 100% B2B.
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I'm a dealer with a lot of places and right now they don't give time frames as to when product will be delivered. If they do it will be vague and not true. For example my CMMG order was supposed to ship months ago and it never did.
The answer given by G above was basically saying, "We are not sure" which
is the new standard answer.Believe me, if I'm working on something, I know the time frame for completion given my current inventory and knowledge about how long the process takes to complete. There is always an accurate answer in manufacturing. It all comes down to the willingness to give an honest answer vs potentially losing a sale.
Personally, I like the products they sell, so I wait. However, it seems that the Black Friday Coupon(which didn't have to be given out), is useless. Honestly, if it was my business, I wouldn't have put an Expiration Date on that coupon. If I really was upset that I did that to my customers, why on earth would I force them to spend more money in a certain time frame? Especially when I know I couldn't keep up with the production. Basic breakdown of the story, the most successful businesses(customer service wise), tend to be the most transparent ones.
EDIT: I'd like to clarify that this was written prior to my knowledge of them extending the BF coupon. I give @gacs credit for doing, what I feel, is the correct thing. Kudos!