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If you see someone break their axle from not looking where they're going and running up a curb do you think "that guys an idiot" or "thats a manufacturers defect"?
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That analogy seems way over the top, it’s not like OP took a sledgehammer to the thing or dropped it from 60 feet. If you carry your weapon or use it for anything other than shooting from a bench, you’ll eventually hit the mag on something.
If you run up on a curb with your vehicle, you’d probably be a bit miffed if the frame cracked in half.
Pics would help to visualize the damage, but a smack to the magazine shouldn’t cause catastrophic failure of any firearm’s receiver.
If you see someone break their axle from not looking where they're going and running up a curb do you think "that guys an idiot" or "thats a manufacturers defect"?
Running up on a curb at slow speed would not cause an axle failure on any non-defective motor vehicle I’m aware of.
In any case, we can go back and forth with analogies and most likely get nowhere.
What this boils down to is a simple smack on a magazine (which is certainly a “normal” occurrence for “tactical” type rifles that get used for running drills and the like)
should not cause a catastrophic failure. If it does, then that’s something people should be aware of, as it’s either a design flaw or (hopefully) just a defect in one specific example. I’ve done that and way worse hundreds of times with standard AR15s (most utilizing PSA lowers) and have never experienced a single issue.
This is all of course assuming OP is being 100% forthcoming in his description of how the damage occurred. Without seeing a pic or being there to see it firsthand, I can’t say either way.
With all that said, I’m sure PSA will figure out a way to help OP. They’ve had good CS on the very few occasions I’ve had issues.