Originally Posted By bebop0389:
I have mixed feelings about the company. But I am always willing to give someone a second chance.
I ordered the Keymod Bipod Mount and Keymod QD Sling Mount in one order. The Keymod bipod mount clearly stated 5 days to process. I very much understand the state of the industry, and as I work in manufacturing myself, am familiar with the way things go.
That being said, I placed an order on a Tuesday night. I called 10 days later, a Friday, to inquire about the current state of my order, as I had yet to receive a shipment notification. I was fully expecting to hear there was some sort of delay, and not in any way upset about it.
When I spoke to Earl, he said they had just received the Bipod mounts and were assembling them. He said they expected to ship on the following day, Saturday.
When I said, " Oh alright, so things are just running a few days behind schedule." He stated, "No, It stated on the website when you ordered, that it would be 5 Business days."
He said this in an impatient, rather condescending tone. I then said hey I am not in any hurry and it's no big deal that they are running a few days behind. He quickly responded with, "Well it did say 5 business days."
I don't know if you can do the math, but if you start counting business days on Wednesday(Tuesday doesn't count as it was after business hours when I placed the order), I count 8 business days when I called.
I was not irritated at the delay in time, hey, thats how things go when half the country is trying to get whatever they can before you can't anymore. But the attitude was kinda shitty, especially when he was implying I can't count.
That being said, the keymod QD sling mount is awesome and a great product. I highly recommend them.
The bipod mount..... well its like you have a 95% amazing product but the remaining 5%(snap ring) ruins the whole product. I will be detailing this in the thread regarding that particular product. The quick and dirty, if you buy it, plan on sourcing a 3/8" snap ring some where to use instead of the one supplied.
All in all, I will probably order again from them. The products seem of high quality. I ordered a new product and hopefully they will iron out the snap ring issue. If I had ordered one of there time tested and in stock products, I am sure I would have nothing but praise for them.
- Thanks for the review, with pics, showing the issues you experienced with our new KEYMOD BIPOD MOUNT-N-SLOT. I appreciate the time you took compiling it.
I'd also like to apologize if my tone came across as impatient and condescending during our conversation, it was not my intent.
We take all feedback seriously. Getting both positive and negative feedback via posts like yours, regarding everything about the company and it's products, is the reason we joined ARFCOM when we started the company almost 4 years ago, as it helps us improve both the company's performance and products. Posts are out there permanently for everyone to see and research.
Your Suggestion: We started shipping this product about a week ago. Your review is the first negative customer feedback we've received.
I'll explain our New Product Development Process that launched the KeyMod Bipod Mount. When we develop a product, we design with the goal of making the simplest design possible to do the job. We select materials and components, then run some prototypes, test them internally and give them to a few select customers, or to one of the other Companies in the industry we do work for to evaluate. Based on feedback, we make changes and then start production with a small lot size and start shipping to customers. Then we'll ask for or wait for feedback from customers via ARFCOM. M4Carbine or other forums we don't sponsor and via our direct line to the IWC Partners; [email protected]
. Based on feedback, which we collect and review internally, we'll make changes to the product as necessary. We'll contact those who did the original testing and share the new design with them, collect their feedback and look at product sales, general product acceptance. If the improved product is accepted, we'll increase the run lot size and continue shipping. We also send the new product for free to those who've had an issue with the original design.
The Snap Ring. We looked at the design you switched to, as well as a Spirolock (Siimilar to the one used on our best selling QD MICRO MOUNT) and the split-ring version we selected and shipped with the product. We chose the split-ring design we are shipping because it's designed to hold a shaft in place, in testing it held during our push test, customers found it easy to install with some mentioning it's like servicing the Gas Rings on the AR Bolt and no one experienced a field failure.
A couple of days ago, while reading a thread about KeyMod Accessories on another Forum
, I saw a post by SilverBullet432 showing a pic of our KeyMod Bipod Mount installed on a Noveske NSR. I asked how he liked it and he loved it. Then I posted an offer to send up to 15 KeyMod Bipod Mounts to customers for free in exchange for a review they'd post on that Forum about the product, just to get some feedback, because as I stated, to that point everything we had heard the product was GTG. We're sending the samples to these customers today.
Please send me an email with your Invoice Number so we can issue you a refund to your credit card for the KeyMod Bipod MOUNT-N-SLOT you purchased and a replacement snap ring if we change the design, as anything we select will be plated black in color.
Thanks again for the feedback, we'll use it to continue to make improvements.