User Panel
[#1]
I'll throw out the cautionary reminder to those agreeing there is a problem, they don't HAVE to discuss anything with us.
Please extend the same courtesies in this thread you would expect or demand from those seeking relief from you. Iow, you catch more flies with honey than you do with vinegar. |
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[#2]
Quoted: I'll throw out the cautionary reminder to those agreeing there is a problem, they don't HAVE to discuss anything with us. Please extend the same courtesies in this thread you would expect or demand from those seeking relief from you. Iow, you catch more flies with honey than you do with vinegar. View Quote It will benefit them to discuss these types of things with the customer base. In the new era, custom sets want to have multiple touch points with the business, and transparency and communication with customers is sought after. The customers are presenting a business with a list of issues, and if the business is worth a shit it will listen and engage in a dialogue. If they want to keep things hush hush, then it shows that they don’t want the customers know why they are making decisions (which is completely acceptable). But it will ensure I do not purchase items from them. On the contrary, if they are very open and genuine in their desire to build a strong, repeated customer base, they will make the needed changes and communicate it properly. |
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[#3]
I hate the bots but appreciate that Brownells doesn’t set dumb limits. It’s not worth ordering 1000 primers with hazmat.
It’s their online system that’s not working. Personally, I’m more likely to keep ordering from Pete than Larry. |
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[#4]
Quoted: I'll throw out the cautionary reminder to those agreeing there is a problem, they don't HAVE to discuss anything with us. Please extend the same courtesies in this thread you would expect or demand from those seeking relief from you. Iow, you catch more flies with honey than you do with vinegar. View Quote I see his point, and yours. It’s not that unreasonable to think they’re selling as much as they can now before all this anti-gun legislation gets rammed through. If that were the case that would be very unfortunate since their customers aren’t ever going to get what they need. |
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[#5]
Quoted: The problem is that no matter what response we have, it doesn't appease everyone...... We are trying to get creative on how to tackle this, but it's not something as simple as flipping a switch for us. View Quote You never will and trying to is a fools errand. The people who cry and complain will jump ship if they can save $5 somewhere else. Call in or even paper mail orders would be a great idea. It slows down the process and gets rid of bots. Make a thread here to coordinate orders and do it. Take mail-in payment via check and avoid credit card fees, most people here wouldn't care about waiting two weeks for a check to clear. The extra labor would be paid for by avoid the credit card fees. It's not hard if anybody at brownells cared enough to do it. |
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[#6]
Just adding my support to this idea.
I picked the wrong year to get into reloading. Over the past 6 months I've been able to get everything needed to reload .223, .44 mag and .270...except primers. I have been able to get zero. I have never seen any on any store shelf (very few stores locally) and I have yet to find any online. I would LOVE to be able to backorder some. |
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[#8]
I’d also be willing to participate in this. I’d be in for a SPP back order.
Help us Brownells! You’re our only hope! |
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[#9]
I'd be happy with being charged for a back order or 5K SRP's. I'd be more than happy to wait months if necessary as I'd be set for a couple years if I had 5K SRP's.
I've signed up for countless notifications, and like others, never a notification. Why not? In the mean time, the hoarding and flipping will continue. |
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[#10]
Midway just made it so primers had to be in your wishlist before you could add them to your cart.
Seems like a good start. |
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[#11]
I'm in on this too.
Would be nice to have a phone number where we could call and backorder primers. Start small. Bots can't call, and if you have actual accounts with 50k primers on backorder the bots never get a shot. Charge a "backorder fee" that pays the poor soul who has to talk to all of us. Also charge a restocking fee to prevent people from backordering 10k and then backing out when they come in, costing you extra time and money to cancel the orders and/or refund money. If it's successful you could expand to powder and then bullets. Its been so long since I've found primers Ive basically quit looking (and shooting as much). |
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[#13]
Some retailers are the scalpers. They already have the hazmat and GB accounts under various names.
$50/k on website or $300/k on GB. They are businesses. Do the math |
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[#14]
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[#15]
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[#16]
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[#18]
Quoted: Don't. At least yet. I know for a fact they heard our ask. Give them time to look at it. A month from now it's still the same? Continue being disturbed! View Quote Sorry, but I find their initial response pathetic & they seem fairly apathetic about their regular customers overall. Seems they, like ~85% of firearms related retailers now days are showing they really aren't much better than |
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[#19]
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[#20]
Quoted: I have notifications set for every size rifle and pistol primers, in all amounts, and have never received a notification. I've been ordering from Brownells for over 20 years and never had an issue with in stock notifications until now. This is getting beyond ridiculous. View Quote Are you thinking you're the only one signing up for those notifications? Are you surprised the most in demand item in the industry has a long wait time? |
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[#21]
agreed....I need some 209 primers and 8 shot.....I need to bust some clay birds!
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[#22]
Here is what I would propose. For the time being, retailers raise the prices of their primers to $130/1K with a 5K limit to mitigate hazmat shipping. (This is what I think the market will bear). The retailers agree to donate the excess profits to the NRA, GOA or another organization that has been formed to support 2A rights. This will drive the bots/scalpers out. Once the market normalizes and the scalpers have all closed up shop, and panic buying has subsided, the prices can be reduced back to normal levels. Most firearm retailers are honorable enough that I would trust they wouldn’t hold the prices up just because there was a time they were getting them. Any thoughts?
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[#23]
I still haven't been able to buy one primer.
And I see Brownells hasn't returned to help. |
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[#24]
Quoted: I still haven't been able to buy one primer. And I see Brownells hasn't returned to help. View Quote @CavVet Download the Page Monitor plugin for Chrome, set it to check every 30 seconds, and watch Graf's primer pages. Since they don't have any ad type BS on their pages it only alerts when they either get primers in stock or they sell out. Brownell's website triggers a ton of false alarms because of all their fancy ad BS and other constantly changing content. With Graf's it just works and I've gotten 10K SR primers from them in the last month while letting SP, LR, and LP go to someone else as I just don't need them. They also let you get 5K count cases so shipping/hazmat doesn't kill you. https://chrome.google.com/webstore/detail/page-monitor/ogeebjpdeabhncjpfhgdibjajcajepgg ETA: This change should be really simple on Brownell's part. They have all of our e-mail addresses from their site as well as Arfcom so it's really not hard to update an "AllowBackorder" flag column in their system if these addresses match and then show the Backorder button if that flag is set. |
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[#25]
Quoted: @CavVet Download the Page Monitor plugin for Chrome, set it to check every 30 seconds, and watch Graf's primer pages. Since they don't have any ad type BS on their pages it only alerts when they either get primers in stock or they sell out. Brownell's website triggers a ton of false alarms because of all their fancy ad BS and other constantly changing content. With Graf's it just works and I've gotten 10K SR primers from them in the last month while letting SP, LR, and LP go to someone else as I just don't need them. They also let you get 5K count cases so shipping/hazmat doesn't kill you. https://chrome.google.com/webstore/detail/page-monitor/ogeebjpdeabhncjpfhgdibjajcajepgg ETA: This change should be really simple on Brownell's part. They have all of our e-mail addresses from their site as well as Arfcom so it's really not hard to update an "AllowBackorder" flag column in their system if these addresses match and then show the Backorder button if that flag is set. View Quote Thanks for the post. I had no idea this was a thing. No to figure out how to use it. |
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[#26]
Quoted: Thanks for the post. I had no idea this was a thing. No to figure out how to use it. View Quote @swampfoxoutdoors No problem. It's really simple. Here are the pages to monitor: https://www.grafs.com/retail/catalog/category/categoryId/3504 https://www.grafs.com/retail/catalog/category/categoryId/3505 https://www.grafs.com/retail/catalog/category/categoryId/3506 https://www.grafs.com/retail/catalog/category/categoryId/3507 Navigate to each and click on the plugin icon at the top of the browser (it's a little heartbeat icon). Click on the Monitor this Page button and wait a few seconds. Once you've added them all right click on the heartbeat icon and click on Options. Check the box at the bottom marked Advanced and then set the Check Interval to .50 minutes so that they are checked every 30 seconds. Make sure you set a Sound alert in the Advanced section as well. Then you wait... |
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[#27]
jlf, you are the man! Thank you!
I'll get the 12 year old on that before school! Wow Brownells. This is like when Larry killed free shipping. Company grows to a size where flexibility gets too difficult to pull off. Sucks |
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[#28]
No problem
You still have to be on the ball to grab them before the Reloading Discord gets notified, however, it's at least possible. Make sure you are logged in and have the site remember you. When you hear the ding go fast. The last drop was at 2:05PM on 5/14. The site may crash after 5 minutes but keep trying and you can get through. If it's been more than 10 minutes chances are you aren't going to get any but it doesn't hurt to try. |
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[#29]
This is just like calling in the radio station for free concert tickets back in the 70s. When you get the busy signal two or three times-giveb up
Thank you so much. The kids will help get me all loved in tonight. I'm feeling really good about this. |
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[#30]
Quoted: @swampfoxoutdoors No problem. It's really simple. Here are the pages to monitor: https://www.grafs.com/retail/catalog/category/categoryId/3504 https://www.grafs.com/retail/catalog/category/categoryId/3505 https://www.grafs.com/retail/catalog/category/categoryId/3506 https://www.grafs.com/retail/catalog/category/categoryId/3507 Navigate to each and click on the plugin icon at the top of the browser (it's a little heartbeat icon). Click on the Monitor this Page button and wait a few seconds. Once you've added them all right click on the heartbeat icon and click on Options. Check the box at the bottom marked Advanced and then set the Check Interval to .50 minutes so that they are checked every 30 seconds. Make sure you set a Sound alert in the Advanced section as well. Then you wait... View Quote I have everything setup. When a items is dropped how does the plugin know it happened? Is it scanning and looking for a in stock change or a image chance on the site. This look correct? Attached File |
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[#31]
Quoted: I have everything setup. When a items is dropped how does the plugin know it happened? Is it scanning and looking for a in stock change or a image chance on the site. This look correct? https://www.ar15.com/media/mediaFiles/424008/monitor_jpg-1949377.JPG View Quote View All Quotes View All Quotes Quoted: Quoted: @swampfoxoutdoors No problem. It's really simple. Here are the pages to monitor: https://www.grafs.com/retail/catalog/category/categoryId/3504 https://www.grafs.com/retail/catalog/category/categoryId/3505 https://www.grafs.com/retail/catalog/category/categoryId/3506 https://www.grafs.com/retail/catalog/category/categoryId/3507 Navigate to each and click on the plugin icon at the top of the browser (it's a little heartbeat icon). Click on the Monitor this Page button and wait a few seconds. Once you've added them all right click on the heartbeat icon and click on Options. Check the box at the bottom marked Advanced and then set the Check Interval to .50 minutes so that they are checked every 30 seconds. Make sure you set a Sound alert in the Advanced section as well. Then you wait... I have everything setup. When a items is dropped how does the plugin know it happened? Is it scanning and looking for a in stock change or a image chance on the site. This look correct? https://www.ar15.com/media/mediaFiles/424008/monitor_jpg-1949377.JPG @swampfoxoutdoors Uncheck the Advanced box on each of the individual pages you are monitoring. Just leave Advanced checked at the bottom of the screen or else the .5 minute check interval set globally is ignored. It monitors the contents of the page so when something changes from saying say Out of Stock to In Stock it sees the wording change and notifies you. Graf's works great with this as they don't have any of that rotating ad crap on their category pages. Sites like MidwayUSA are horrible and Brownell's isn't great but isn't horrible. |
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[#32]
Quoted: @swampfoxoutdoors Uncheck the Advanced box on each of the individual pages you are monitoring. Just leave Advanced checked at the bottom of the screen or else the .5 minute check interval set globally is ignored. It monitors the contents of the page so when something changes from saying say Out of Stock to In Stock it sees the wording change and notifies you. Graf's works great with this as they don't have any of that rotating ad crap on their category pages. Sites like MidwayUSA are horrible and Brownell's isn't great but isn't horrible. View Quote Thanks. Grafs has been good to me since covid started. Would love to score 5K of SR |
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[#33]
The best thing we could come up with was purchase limits. It's not going to solve the problem to everyone's expectation levels, but it's what we could do.
Hope you guys get what you need, even if it's not from us. I know how frustrating it is to not find these things--I say that as a consumer, myself. |
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[#34]
Quoted: The best thing we could come up with was purchase limits. It's not going to solve the problem to everyone's expectation levels, but it's what we could do. Hope you guys get what you need, even if it's not from us. I know how frustrating it is to not find these things--I say that as a consumer, myself. View Quote Quantity limits don't really help as it just makes the hazmat and shipping costs that much worse. I'm wondering why you couldn't do as I suggested and get a listing from Goatboy of all members email's that have been active in the last month, match that to our Brownells account via the email address, and then allow us to backorder items. I know it's possible as I move data around like this all the time for my job. It should then be trivial for you to allow us to click the Backorder button (which you already have coded) while non-Arfcom members would only get the Notify When Available message. If you want to leave the limits you can, however, if you truly want to help the membership then my suggestion will do that. |
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[#35]
Quoted: The best thing we could come up with was purchase limits. It's not going to solve the problem to everyone's expectation levels, but it's what we could do. Hope you guys get what you need, even if it's not from us. View Quote Probably the very worst customer service response ever on arfcom. Oly, Larry, Troy, you name it, we've heard it. Never been told to fuck off go buy it somewhere else before. Won't forget it. |
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[#36]
Quoted: I'm wondering why you couldn't do as I suggested and get a listing from Goatboy of all members email's that have been active in the last month, match that to our Brownells account via the email address, and then allow us to backorder items. View Quote They didn't say they couldn't, they said the wouldn't. They can do something, they won't. Who knew my last Brownells package last week was really my last package. I've never been told to go buy it someplace else before. Ave they won't have to tell me twice. |
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[#37]
Quoted: The best thing we could come up with was purchase limits. It's not going to solve the problem to everyone's expectation levels, but it's what we could do. Hope you guys get what you need, even if it's not from us. I know how frustrating it is to not find these things--I say that as a consumer, myself. View Quote That tells me what I need to know. Taking care of the customer isn’t even on the podium. Non-refundable preorders ends this fiasco double quick. |
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[#38]
Quoted: Quantity limits don't really help as it just makes the hazmat and shipping costs that much worse. I'm wondering why you couldn't do as I suggested and get a listing from Goatboy of all members email's that have been active in the last month, match that to our Brownells account via the email address, and then allow us to backorder items. I know it's possible as I move data around like this all the time for my job. It should then be trivial for you to allow us to click the Backorder button (which you already have coded) while non-Arfcom members would only get the Notify When Available message. If you want to leave the limits you can, however, if you truly want to help the membership then my suggestion will do that. View Quote It's not possible from what I've seen in our system. I think you overestimate what our system is capable of. It's not about letting individual accounts backorder--it's on the sku level, and it's an all-or-nothing switch. We already learned that allowing backorders during surges and panics causes more heartburn than it relieves. If it were possible, especially in the limited shipments of primers during this year, there would still be members that would order more cases than they need, possibly more cases than we even get in a shipment, and you'd still be out of luck. This is exactly why I said in my first post in this thread that no matter what the answer is, it's not going to please everyone, nor solve the problem. I truly meant that I hope you guys find what you need. I have no reason to not wish that for you. |
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[#39]
Quoted: That tells me what I need to know. Taking care of the customer isn’t even on the podium. Non-refundable preorders ends this fiasco double quick. View Quote Do you really think that? Do you really believe that there aren't guys out there willing to preorder $5000 worth of primers so they can sell for $10000 while this is still going strong? It's still a value proposition for scalpers in this stage in the game and you would still be out of luck. The only thing that changes this is when there's no more scarcity. |
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[#40]
Quoted: They didn't say they couldn't, they said the wouldn't. They can do something, they won't. Who knew my last Brownells package last week was really my last package. I've never been told to go buy it someplace else before. Ave they won't have to tell me twice. View Quote I never said we won't do something. It's literally "can't" do what was suggested. We did something to stop the scalpers--no scalper will come back and buy small amounts and pay for Hazmat each time. This is the only way we could try and let everyone have a shot a slice of the pie. |
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[#41]
Quoted: It's not possible from what I've seen in our system. I think you overestimate what our system is capable of. It's not about letting individual accounts backorder--it's on the sku level, and it's an all-or-nothing switch. We already learned that allowing backorders during surges and panics causes more heartburn than it relieves. If it were possible, especially in the limited shipments of primers during this year, there would still be members that would order more cases than they need, possibly more cases than we even get in a shipment, and you'd still be out of luck. This is exactly why I said in my first post in this thread that no matter what the answer is, it's not going to please everyone, nor solve the problem. I truly meant that I hope you guys find what you need. I have no reason to not wish that for you. View Quote View All Quotes View All Quotes Quoted: Quoted: Quantity limits don't really help as it just makes the hazmat and shipping costs that much worse. I'm wondering why you couldn't do as I suggested and get a listing from Goatboy of all members email's that have been active in the last month, match that to our Brownells account via the email address, and then allow us to backorder items. I know it's possible as I move data around like this all the time for my job. It should then be trivial for you to allow us to click the Backorder button (which you already have coded) while non-Arfcom members would only get the Notify When Available message. If you want to leave the limits you can, however, if you truly want to help the membership then my suggestion will do that. It's not possible from what I've seen in our system. I think you overestimate what our system is capable of. It's not about letting individual accounts backorder--it's on the sku level, and it's an all-or-nothing switch. We already learned that allowing backorders during surges and panics causes more heartburn than it relieves. If it were possible, especially in the limited shipments of primers during this year, there would still be members that would order more cases than they need, possibly more cases than we even get in a shipment, and you'd still be out of luck. This is exactly why I said in my first post in this thread that no matter what the answer is, it's not going to please everyone, nor solve the problem. I truly meant that I hope you guys find what you need. I have no reason to not wish that for you. I find it disappointing that your developers can't make that change given how big of a company you are and all of the other speciality options the website already has like dealer pricing. I'm actually out of the market for primers as I have what I want currently so hopefully the limits help those that are still looking. |
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[#42]
Holy shit, the GenX/Boomer entitlement syndrome is strong in this thread. "Like calling in the radio station for free concert tickets back in the 70s" Ell-Oh-Fucking-Ell. I don't bleed brown, by any means, but damn this is just some ridiculous Karen-level customer service nightmare juice.
You guys expect a giant in the industry to change the way they do things so you can buy your primers? Name anyone else that changes the way they do things to appease a fraction of their customers, that are only looking for a product that comprises probably less than 1% of the overall business. No one else is allowing backorders from what I've seen, even Graf's who was specifically mentioned in here. The solution was laid out with @jlficken 's tutorial. You just adapt and overcome, like the rest of us trying to find product--you get smarter. It's up to YOU to find the loopholes--it's not up to Brownell's or anyone else to hand feed you this shit. FFS, the guy even said he hopes you find what you're looking for, even if they don't get the business, and you somehow took that personally. Stop giving Brownell's a hard time just because you aren't smart enough to use a damn computer. By the way, there's another program called "check4change" that I've used going all the way back to 2013 and 2014 during the last panic. Now you have no excuse. |
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[#43]
Quoted: I find it disappointing that your developers can't make that change given how big of a company you are and all of the other speciality options the website already has like dealer pricing. I'm actually out of the market for primers as I have what I want currently so hopefully the limits help those that are still looking. View Quote Therein lies our problem, currently. We grew to this size on a dinosaur of a system, and while it's robust, it's not very configurable. I'm hoping that we can switch systems and website platforms soon, and then many things like this can be quick, easy fixes. I really like the idea of allowing ARFCOM members special access to products. It makes sense from my perspective, as a perk of being an ARFCOM member, and would be something that I lobby for if/when we get a new system. Thanks for teaching these guys about page monitoring; I'm a luddite when it comes to that stuff. That's one of the most practical solutions to this whole thing, and at least allows the guys like @CavVet to operate on the same playing field as the guys using the program to scalp things. |
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[#44]
Quoted: Do you really think that? Do you really believe that there aren't guys out there willing to preorder $5000 worth of primers so they can sell for $10000 while this is still going strong? It's still a value proposition for scalpers in this stage in the game and you would still be out of luck. The only thing that changes this is when there's no more scarcity. View Quote So...you can, or cannot set purchase limits? I’m confused. My understanding is that it would be easy to limit quantities per account...almost like you said it or something. Let folks order 5k primers and their interest will wane, ask me how I know... Just be honest and say you’re fine with the current system. |
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[#45]
Quoted: So...you can, or cannot set purchase limits? I’m confused. My understanding is that it would be easy to limit quantities per account...almost like you said it or something. Let folks order 5k primers and their interest will wane, ask me how I know... Just be honest and say you’re fine with the current system. View Quote We can set purchase limits, but not per account. I never said we could limit per account; don't know where you got that from, but it wasn't from me. We have it set for 2k primers per transaction, and that should let everyone have a shot at some. That's the best system we have, currently, and we have to be fine with it. Or we go back to the wild west with no limits and a select few customers and scalpers get the mother lode, which was the problem in the first place. |
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[#46]
Quoted: We can set purchase limits, but not per account. I never said we could limit per account; don't know where you got that from, but it wasn't from me. We have it set for 2k primers per transaction, and that should let everyone have a shot at some. That's the best system we have, currently, and we have to be fine with it. Or we go back to the wild west with no limits and a select few customers and scalpers get the mother lode, which was the problem in the first place. View Quote Other vendors have that ability, surely you're not taking orders from the site and transcribing them onto vellum by hand. The ability to run database queries by email, account number or any number of other variables has been around since dirt was new so spare us the "don't have the ability" spiel. By playing to the scalpers the way you are, you're hurting the rest of us. |
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[#47]
Quoted: Other vendors have that ability, surely you're not taking orders from the site and transcribing them onto vellum by hand. The ability to run database queries by email, account number or any number of other variables has been around since dirt was new so spare us the "don't have the ability" spiel. By playing to the scalpers the way you are, you're hurting the rest of us. View Quote How are we playing to the scalpers hand? We're setting purchase limits of 2k primers per transaction. If any scalper wants to buy more than that, they pay hazmat each time, and it takes the value proposition away. Other vendors have different systems than us. Other vendors aren't taking backorders, either. Other vendors are also setting limits, and cancelling any duplicate transactions. I don't see you trying to crucify them. At this point, it's become a witch hunt because I actually came in good faith to interact and help facilitate a feasible solution to the problem, and now I'm wondering if volunteering for this position is worth my time. Signing off this thread to spend time with my family for the weekend. Anyone is free to PM me if they have a problem with a specific order or product question. |
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[#49]
In before Brownells takes the idea of linking arfcom screen names with Brownells customer accounts and fires them all.
Attached File |
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[#50]
So some people want special treatment above all of brownells other customers because they are members of arfcom? Holy Shit!
I’d rather the ability to change screen name and delete post over some primers |
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