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It's been a while since I've had any dealings with them. Last time I purchased a gun from them was in 2008. I've heard from more than a few that they've dropped off over the years. Sad to hear.
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I used to buy stuff in there, but they just seem to have a tendency to hire assholes. The two exceptions I can think of would be Ken who worked there a long time ago, don't remember when he left, and Curt, the guy with the big beard. Curt worked at McCreas in Fenelton before that; I really miss that shop.
But yeah, the rest of the staff I've never found to be knowledgeable, and some of them really worked hard to piss me off. They just weren't professional.
Worst I ever witnessed in there, I once saw a guy behind the counter demonstrate a laser grip mounted on a revolver by pointing it at the back of a guy across the room. Not sure if he knew the guy across the room or not, but it doesn't matter. That was a long time ago, probably a good ten years ago now. No idea if that guy still works there, it wasn't one of the long time faces.