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What issues did you have with them?
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General lack of customer service skills. A couple that come to mind.
1. I wanted to use their kiosk for a transfer. They wouldn't accept the transfer or let me use the kiosk.
An FFL doesn't have to do transfers, but it also means they won't get my business. This was back at the old location, so this may have changed, but I have yet to have a need for another transfer dealer than Family First.
2. I wanted to look at an optic they had in stock. They wouldn't take it out from behind the glass for me to look at it.
What is the point of buying local if I cannot physical examine the optic before purchase?
I am shopper that prefers to be allowed to shop in peace without a sales attendant bothering me. However, if I ask to see something it typically means I want to buy it.