This bull is the best grill I have ever owned and the customer service is out of this world!
First let me say I got the 590 that has wifi and an app that controls the grill. The only issue is the temp alarm never really goes off correctly. When I first got the grill I had some bad screws and a bent handle. Not only did they ship me new ones that very day, they sent me a $89 flavor pack of seasonings and sauces which are incredible by the way for free as an apology!
They have tons of videos on youtube with recipes. It was easy to put together and can cook meat like no tomorrow, a monkey like me can do it. Just about everything I have made has come out incredible. And I have never made brisket in my life and I have made two that have come out like an award winning Texas BBQ joint. I'm flat out amazed I made them.
Now lets talk customer service. I have never, in my 47 years of life seen anything quite like this. Maybe there are better grills, fancier, etc, but nothing like the rec tec CS guys and gals. I made a post on a Facebook group, not even their own group and the next day someone called me! I didn't even ask for them to call me, they found me online, looked me up in their records and called to help! WHO DOES THAT? That is flat out amazing. They even have after hours call backs if you have some sort of emergency. It is quite amazing.
Everyone that works there cooks with the grills, they are making food everyday from what I hear at the one brick and mortar store in NC. I have even spoke to Ray Carnes, the owner. Yes they are spendy, yes they are made in China, but the build quality is amazing and they have raves of fans and positive reviews. I have never seen anyone bad mouth them in any of the forums. And I'm sure if they did, they would make it right.
I made these tonight, and they are frikken delicious!! Mediterranean Turkey Meatballs
https://www.youtube.com/watch?v=JI3wsMOyY3o
A few photos of my setup and culinary masterpieces I have made.
If you are in the market, buy one, you wont be disappointed.