I've never had a problem with returns there.
In fact I won a 3/4" torque wrench in a contest at my last job, it turned out to be worth $90 or so and I knew I'd never need a 3/4" torque wrench for anything.
I brought it down there in person, explained that I hadn't even bought it myself but was wondering if I could exchange it for something I had a use for, and they were 100% OK with that. Came home with $90 worth of other chinese stuff instead.
A couple weeks ago I received a 10-pack of their plastic ammo cans (I use them to sort stuff in the garage), when they arrived there were only 9 in the box and 6 of them were broken. I drove to the nearest store and explained, they gave me replacements no questions asked other than my order number.
I've found them to be super easy to deal with.