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Posted: 9/8/2022 5:13:26 PM EDT
[#1]
Damn, that sucks. Have they given you any kind of timeline for when it might be in stock?
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Posted: 9/8/2022 5:16:07 PM EDT
[#2]
No they will not give me a timeline.
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Posted: 9/8/2022 5:25:27 PM EDT
[#3]
Similar CS issue happened to a poster on the Beretta Handgun sub forum here - I doubt it’ll give you advice but you aren’t alone…
Maybe keep asking for a check? And then buy what you want from there? |
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Posted: 9/8/2022 5:27:25 PM EDT
[#4]
This is unfortunately oar for the course from Beretta these days.
Maybe ask for a complete refund on your purchase price? |
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Posted: 9/8/2022 5:27:30 PM EDT
[#5]
My state has an attorney general help line. I’ll be damned if I didn’t get a response in 6 hours.
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Posted: 9/8/2022 5:27:46 PM EDT
[#6]
Tell them you will accept an even swap for M9A4 Centurion instead.
I am not kidding. Ask them. |
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Posted: 9/8/2022 5:29:59 PM EDT
[#7]
Quote HistoryQuoted: Similar CS issue happened to a poster on the Beretta Handgun sub forum here - I doubt it’ll give you advice but you aren’t alone… Maybe ask for a check? And then buy what you want from there? Already asked for a check. I never get beyond first level CS. Some of them try to help but it always falls on managers who do not seem to care. |
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Posted: 9/8/2022 5:31:23 PM EDT
[#8]
Quote HistoryQuoted: My state has an attorney general help line. I’ll be damned if I didn’t get a response in 6 hours. I may have to look into this here in Texas. |
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Posted: 9/8/2022 5:37:43 PM EDT
[#9]
Boy we've heard this before. Also contact the AG in whatever state Beretta is in
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Posted: 9/8/2022 5:38:49 PM EDT
[#10]
Yeah this so we’ll known.
You should never buy any beretta or beretta usa imported product (if you expect any modicum of CS). They import a lot of other brands too |
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Posted: 9/8/2022 5:40:17 PM EDT
[#11]
DIY new firing pin and spring?
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Posted: 9/8/2022 5:46:08 PM EDT
[#12]
That's too bad. Several years ago I bought a Tomcat and lost the safety detent and spring as I was removing the grips. I called Beretta and explained what happened (clearly my fault) and offered to pay for the parts. They said it was no big deal and promptly sent out replacements free of charge. I had always held their CS in high regard based on that incident.
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Posted: 9/8/2022 5:52:54 PM EDT
[#13]
Quote HistoryQuoted: Already asked for a check. I never get beyond first level CS. Some of them try to help but it always falls on managers who do not seem to care. Sorry - I meant to say keep asking for a check but if they are ignoring that then either the AG route or ask @swampfoxoutdoors for any contact info he had from Beretta. I see now you commented in his thread. 
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Posted: 9/8/2022 6:40:32 PM EDT
[#14]
Maybe someone with a linkedin account can find more Beretta contacts?
Jeff Reh General Counsel at Beretta U.S.A. Corp. https://www.linkedin.com/in/jeff-reh-3aa944190?trk=public_profile_samename-profile Sveva Da Roit - Chief Financial Officer - Beretta USA - LinkedIn No clue if these are all correct, but it's a place to start: https://www.adapt.io/company/beretta-usa--corp- https://www.zoominfo.com/c/beretta-holding-spa/4424808 ETA: I started running these names through google and confirmed a few are correct. Found Twitter and Instagram for Dakotah. |
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Posted: 9/8/2022 6:54:18 PM EDT
[#15]
I’ve had excellent CS at Beretta, including a replacement.
My wait was maybe a month. 9 months is a long time, and even though it sucks, I would believe them if they say a replacement isn’t available yet. I would just be patient. |
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Posted: 9/8/2022 7:06:46 PM EDT
[#16]
Quote HistoryQuoted: Yeah this so we’ll known. You should never buy any beretta or beretta usa imported product (if you expect any modicum of CS). They import a lot of other brands too Somebody tell all those guys in that Beretta 1301 tactical thread. |
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Posted: 9/8/2022 7:08:12 PM EDT
[#17]
Ever since Erik Stern left BUSA and moved to FN, service at BUSA is shit.
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Posted: 9/8/2022 7:11:31 PM EDT
[#18]
Ruben was the guy I spoke too. If I can find his number I’ll post it.
It’s a company phone number which is listed in the company directory. Will have to look tomorrow at work. I actually threw it away the other day but think it’s in my trash can still. |
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Posted: 9/8/2022 8:15:32 PM EDT
[#19]
Quote HistoryQuoted: That's too bad. Several years ago I bought a Tomcat and lost the safety detent and spring as I was removing the grips. I called Beretta and explained what happened (clearly my fault) and offered to pay for the parts. They said it was no big deal and promptly sent out replacements free of charge. I had always held their CS in high regard based on that incident. Ruger did the same for me when I lost a part while removing the mag safety on my LC9. Just about the only way to lose that part is to disassemble beyond factory recommendation. |
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Posted: 9/8/2022 8:23:58 PM EDT
[#20]
Glock or go fuck ya mutha.
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Posted: 9/8/2022 8:36:24 PM EDT
[#21]
Quote HistoryQuoted: Yeah this so we’ll known. You should never buy any beretta or beretta usa imported product (if you expect any modicum of CS). They import a lot of other brands too Don't tell that to the 1301 fan boys. |
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Posted: 9/9/2022 9:26:03 AM EDT
[#22]
Quote HistoryQuoted: I’ve had excellent CS at Beretta, including a replacement. My wait was maybe a month. 9 months is a long time, and even though it sucks, I would believe them if they say a replacement isn’t available yet. I would just be patient. It's actually been a few days over a year since I sent it to them. I cant imagine needing to be more patient when I know they have made more 92Xs in a year that they could have sent me. They have my money already and don't care. |
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Posted: 9/9/2022 9:35:41 AM EDT
[#23]
Quote HistoryQuoted: Boy we've heard this before. Also contact the AG in whatever state Beretta is in Maryland, I believe. Good luck getting the state AG to help with a gun problem. |
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Posted: 9/9/2022 9:42:39 AM EDT
[#24]
Quote HistoryQuoted: It's actually been a few days over a year since I sent it to them. I cant imagine needing to be more patient when I know they have made more 92Xs in a year that they could have sent me. They have my money already and don't care. Quote HistoryQuoted: Quoted: I’ve had excellent CS at Beretta, including a replacement. My wait was maybe a month. 9 months is a long time, and even though it sucks, I would believe them if they say a replacement isn’t available yet. I would just be patient. It's actually been a few days over a year since I sent it to them. I cant imagine needing to be more patient when I know they have made more 92Xs in a year that they could have sent me. They have my money already and don't care. Sent you an IM before I saw this. |
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Posted: 9/9/2022 9:46:43 AM EDT
[#25]
I doubt I would have waited as long as you have.
Not sure of the venue on your claim but they'll still have to have someone show up in order to dispute it. However, when you file a small claim against a large company, chances are you won’t ever get to a hearing. The point in filing such a claim really isn’t to have your day in court; it’s to get your grievance switched from the ineffective customer service department to the much more responsive legal department.Since they don’t want to pay a local attorney to show up at a small claim hearing, it’s likely they will negotiate a satisfactory settlement with you. https://kahlerfinancial.com/financial-awakenings/weekly-column/small-claims-get-results-with-big-companies |
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Posted: 9/9/2022 9:53:07 AM EDT
[#26]
Beretta Customer Service Manager
Ruben 301-283-2191 extension 1275 This number is available via the call directory on Beretta USA phone system so this is not a Dox. |
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Posted: 9/9/2022 9:54:51 AM EDT
[#27]
Quote HistoryQuoted: Maybe someone with a linkedin account can find more Beretta contacts? Jeff Reh General Counsel at Beretta U.S.A. Corp. https://www.linkedin.com/in/jeff-reh-3aa944190?trk=public_profile_samename-profile Sveva Da Roit - Chief Financial Officer - Beretta USA - LinkedIn No clue if these are all correct, but it's a place to start: https://www.adapt.io/company/beretta-usa--corp- https://www.zoominfo.com/c/beretta-holding-spa/4424808 ETA: I started running these names through google and confirmed a few are correct. Found Twitter and Instagram for Dakotah. I appreciate the effort! |
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Posted: 9/9/2022 10:54:21 AM EDT
[#28]
Quote HistoryQuoted: Beretta Customer Service Manager Ruben 301-283-2191 extension 1275 This number is available via the call directory on Beretta USA phone system so this is not a Dox. I will give him a try. Thanks |
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Posted: 9/9/2022 4:46:21 PM EDT
[#29]
So what did Ruben have to say?
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Posted: 9/12/2022 11:04:54 AM EDT
[#30]
Been busy, will try this week.
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Posted: 9/12/2022 11:16:44 AM EDT
[#31]
Quote HistoryQuoted: I may have to look into this here in Texas. Most states have consumer protection laws and the State AG's office usually has a component for investigating complaints. In VA you can file online. I had a medical company keep erroneously charging my CC. This drug out for a few months until I informed them that I would be turning the issue over to the state. It was resolved in a few hours without having to file a complaint. |
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Posted: 9/12/2022 11:26:30 AM EDT
[#32]
Report the gun stolen?
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Posted: 9/12/2022 11:29:43 AM EDT
[#33]
Quote HistoryQuoted: I doubt I would have waited as long as you have. Not sure of the venue on your claim but they'll still have to have someone show up in order to dispute it. However, when you file a small claim against a large company, chances are you won’t ever get to a hearing. The point in filing such a claim really isn’t to have your day in court; it’s to get your grievance switched from the ineffective customer service department to the much more responsive legal department.Since they don’t want to pay a local attorney to show up at a small claim hearing, it’s likely they will negotiate a satisfactory settlement with you. https://kahlerfinancial.com/financial-awakenings/weekly-column/small-claims-get-results-with-big-companies @sjm1582002 your avatar, where is that from. Everytime I see it 
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Posted: 9/12/2022 11:35:49 AM EDT
[#34]
Quote HistoryQuoted: I doubt I would have waited as long as you have. Not sure of the venue on your claim but they'll still have to have someone show up in order to dispute it. However, when you file a small claim against a large company, chances are you won't ever get to a hearing. The point in filing such a claim really isn't to have your day in court; it's to get your grievance switched from the ineffective customer service department to the much more responsive legal department.Since they don't want to pay a local attorney to show up at a small claim hearing, it's likely they will negotiate a satisfactory settlement with you. https://kahlerfinancial.com/financial-awakenings/weekly-column/small-claims-get-results-with-big-companies My dad sued General Motors in small claims back in the 80's and won. |
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Posted: 9/12/2022 11:39:17 AM EDT
[#35]
Quote HistoryQuoted: Report the gun stolen? I actually thought about do that with my 92X that was with them for like 8.5 months. But really nothing good that can come out of that situation. The small claims court I too considered but didn't know if it would be my local magistrate court or theirs up in Maryland. |
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Posted: 9/12/2022 11:48:43 AM EDT
[#36]
Years back when I had an FFL I sent a defective Beretta handgun in for repair.
They lost it. After several calls the Beretta employee told me UPS lost it. Put a trace on it thru UPS and had the signature of the Berretta person that received it it in. I then faxed that to Beretta. A week later they acknowledged they received it but "was looking for it" but not lost. Two weeks pass then I get a call they found it. Another couple weeks pass and I received the gun back , the box looked like an elephant stepped on it and missing the cleaning rod. Berretta CS sucks and a tie with FN. |
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Posted: 9/12/2022 12:01:23 PM EDT
[#37]
Their customer service pissed me off so bad over a broken fire pin that I had it fixed locally for half of what they wanted to inspect it, ($75 then time and materials), sold it and never looked back.
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Posted: 9/12/2022 12:24:14 PM EDT
[#38]
You're a novice Beretta owner, you fucked around and found out. If your Beretta doesn't say, "Made in Italy", it is american mfgd GARBAGE, 'nuff said??????
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Posted: 9/12/2022 12:26:09 PM EDT
[#39]
Quote HistoryQuoted: You're a novice Beretta owner, you fucked around and found out. If your Beretta doesn't say, "Made in Italy", it is american mfgd GARBAGE, 'nuff said?????? Italian guns are having issues too. So not sure if your joking or trolling. 
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Posted: 9/12/2022 1:20:40 PM EDT
[#40]
Quote HistoryQuoted: You're a novice Beretta owner, you fucked around and found out. If your Beretta doesn't say, "Made in Italy", it is american mfgd GARBAGE, 'nuff said??????  Attached File |
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Posted: 9/12/2022 2:29:13 PM EDT
[#41]
Quoted: So a little back story, A year ago I sent in newly purchased Beretta 92X for warranty work because right out of the box it failed to ignite primers on three different brands of ammo. After about three months I was told that the gun was not repairable and a complete new replacement unit was the prognosis. Well a little over 9 months later I am still being told its on "Backorder" yet I see new Berettas on local dealer displays. Countless calls, emails and even a complaint with Better Business Bureau and I still can't the issue resolved. I have been beyond cordial and have asked to select something that's in stock or even just a refund and they refuse to do anything for me. How can a little guy like me get some sort of compensation that's owed from a large corporation? Why don't you write to Ugo Beretta in Gardone Val Trompia? Ugo is a fine man and he will be very distressed at the way his people in the US are behaving. Dr Ugo Gassali Beretta Via Pietro Beretta 18 Gardone Val Trompia, Brescia 25063 Italy. |
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Posted: 9/12/2022 3:05:58 PM EDT
[#42]
Briley Manufacturing here in Houston does a lot of Beretta's tuning work. If you are stuck I'd take it to them to check out what's wrong and they have close communication with Beretta
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Posted: 9/12/2022 3:16:37 PM EDT
[#43]
Crazy light primer strikes ended up being a total loss and needs a replacement for the entire gun.
And we all know my feelings on this matter... 
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Posted: 9/12/2022 3:47:55 PM EDT
[#44]
Quote HistoryQuoted: Briley Manufacturing here in Houston does a lot of Beretta's tuning work. If you are stuck I'd take it to them to check out what's wrong and they have close communication with Beretta How? |
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Posted: 9/12/2022 4:55:23 PM EDT
[#45]
Quote HistoryQuoted: How? |
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Posted: 9/12/2022 5:01:25 PM EDT
[#46]
Quote HistoryQuoted: Ruger did the same for me when I lost a part while removing the mag safety on my LC9. Just about the only way to lose that part is to disassemble beyond factory recommendation. Mossberg hooked me up with a new extractor piece and the little ball and spring when I launched them into the unknown. I’d already lost faith in the rifle since the little extractor piece was plastic which is why it broke in the first place but I’ll give them props for the customer service. |
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Posted: 9/12/2022 5:03:17 PM EDT
[#47]
Quote HistoryQuoted: OP said he's in TX. If he's anywhere near Houston I'd ask them too look at it. Briley does a lot of gunsmith work for Beretta and could likely get him way past the first level of CS Quote HistoryQuoted: Quoted: How? He doesn’t have the gun. Beretta does. 
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Posted: 9/12/2022 5:04:10 PM EDT
[#48]
Quote HistoryQuoted: OP said he's in TX. If he's anywhere near Houston I'd ask them too look at it. Briley does a lot of gunsmith work for Beretta and could likely get him way past the first level of CS OP also said he sent it in to Beretta and cant get it back so taking it to a different gunsmith will prove challenging. |
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Posted: 9/12/2022 5:08:26 PM EDT
[#49]
I had to threaten beretta to call My credit card company to do a charge back to refund my money for the defective shotgun barrel I recieved.
That was over a 4-5 months time period. Once I made the threat my refund was issued the next day To anyone reading this - Document every call - time of day, the person and extension they can be reached. Documents when they transfer you and to what department.Documents emails, voicemails etc. Make copies of return labels, tracking numbers etc. Fuck beretta customer service in the ass with a cactus |
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Posted: 9/12/2022 5:13:14 PM EDT
[#50]
Quote HistoryQuoted: I had to threaten beretta to call My credit card company to do a charge back to refund my money for the defective shotgun barrel I recieved. That was over a 4-5 months time period. Once I made the threat my refund was issued the next day To anyone reading this - Document every call - time of day, the person and extension they can be reached. Documents when they transfer you and to what department.Documents emails, voicemails etc. Make copies of return labels, tracking numbers etc. This is very true. I wrote down the dates, times and who I spoke to every time. Then encouraged them to pull the audio from previous calls “they state all calls are recorded when you call” and explain why their story would change from one week to the next. |
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