Quoted: snip What price plan are you on that you get billed for roaming? If you are on an Americas Choice price plan you shouldnt be getting ANY roaming charges in CONUS (mostly, and SC isnt one of those areas)
When I look up Spartanburg, I get 8 stores w/in 25 miles and only 3 in Spartanburg.
1508B W.O. Ezell Blvd
1735 John B. White Sr. Blvd.
205 W. Blackstock Rd. (Westgate Mall)
Not one on Reidville Rd. Are you sure its a Verizon OWNED store and not a store that sells Verizon Wireless? Big difference. |
Wow, you must be a Corporate Verizon employee - This type of talk is just the kind of stuff I hear from customers about Verizon, Sprint, T-Mobile, and Cingular Corporate stores from customers when I am in the field. "I went to the corporate store and they wouldn't help me!"
First off, you need to read your coverage brochure. It IS possible for that customer to be charged roaming; there are still areas in the US that VZW America's Choice Plan does not cover. Ask your reps.
Secondly, don't disrespect the Third Party stores. That kind of attitude does not make friends in the business, and won't earn you any customer loyalty. Remember that everybody that has a VZW logo on their kiosk or their storefront is repping the brand. Customers don't understand how the business is run or how it makes it's money, but they want a consistent experience. Crapping on the Third Party guys will not make things any easier for anybody.