Quoted: Most of these problems seem to be regional.
...-Troy
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Yup - when I lived outside D.C. the UPS service was so ridiculously bad, I coudl easily top ALL of your stories, with many different stories of unspeakable incompetence, indifference and stupidity.
However, now in the suburbs of St. Louis, I have had nothing but excellent service from UPS - with a delivery guy who knows me by name, and never once complains about dragging crates of Danish ammo up to my door. (Only problem I've had since moving to St. Louis was with UPS holding an item in customs because the people at the port - on the west coast - were morons. That story is fun too
)
But I completely agree with Tory - whether you get god-awful service or excellent service from UPS - or anywhere in between - appears to largely depend on WHERE you live.