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They probably delayed you so that you could get your states Lemon law on it.
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You do if it's a lemon (not making judgement on OP's mower). View Quote View All Quotes View All Quotes Quoted:
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Yes, it's unreasonable. You bought it. Simple as that. It's like buying a car. You dont buy and then return a car a day or a week later. You do if it's a lemon (not making judgement on OP's mower). IF the state has a Lemon Law. And most of those have pretty strict terms on what is a "lemon" - 3 service calls within 30 days, total time out of service, etc. They were mostly passed in the 70's and early 80's when the Big Three were putting out total shit, and imports weren't that big a factor. Nowadays they are almost never used, because car quality has gotten so much better. |
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Quoted: nope. but you're in the "worst customer in the world club" gonna take a stab here. Ohio or Michigan? View Quote View All Quotes View All Quotes Quoted: Quoted: Dixie Chopper dealer, are ya? God forbid I get blackballed from the prestigious "allowed to buy a mower" club. nope. but you're in the "worst customer in the world club" gonna take a stab here. Ohio or Michigan? Now that I think about it, though, it's kind of surprising how easy it is to get into that little imaginary club of yours where people don't get sold mowers. I pay $4100 for a mower that works for less than 30min, want to know if it's unreasonable to get a refund on it, and I'm branded "blackballed." Seems like a leap. |
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Caveat Emptor.
By purchasing the machine, you entered into an agreement to abide by the terms of their warranty. That warranty likely allows them to repair or replace AT THEIR DISCRETION. When you bought it, it became YOURS. It is an expensive machine, not a cheap widget you bought at Walmart, you can't just "return" it. I too would be pissed if something broke that I paid that much for, but I certainly would not have bought it until I had done my homework and understood their warranty. Your remedies are: - Allow them to repair the mower according to the terms of the warranty - File a law suit against them (heads up, it will cost more than the mower and you will likely have your ass handed to you) - Dispose of the mower and take the loss Looks like the first option is a winner to me. If Dixie Chopper is worth a crap, the repair will be fairly easy, and your mower should provide years of great service. Being civil will help you immensely in the process. Being an ass will pretty much guarantee you a metric shit ton of hassle and frustration. Getting mad and stomping around has never helped anyone's case with warranty claims. |
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Now that I think about it, though, it's kind of surprising how easy it is to get into that little imaginary club of yours where people don't get sold mowers. I pay $4100 for a mower that works for less than 30min, want to know if it's unreasonable to get a refund on it, and I'm branded "blackballed." Seems like a leap. View Quote View All Quotes View All Quotes Quoted:
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Dixie Chopper dealer, are ya? God forbid I get blackballed from the prestigious "allowed to buy a mower" club. nope. but you're in the "worst customer in the world club" gonna take a stab here. Ohio or Michigan? Now that I think about it, though, it's kind of surprising how easy it is to get into that little imaginary club of yours where people don't get sold mowers. I pay $4100 for a mower that works for less than 30min, want to know if it's unreasonable to get a refund on it, and I'm branded "blackballed." Seems like a leap. well anyone who was an adult would give the dealer/service center the chance to fix it. but that's what adults do. I bought a car for a shit load more than what you spent on a mower. the check engine light came on 3 days later. the dealer fixed the issue. 8 years and 157k miles that car is still trucking along. I didn't drop the car off at the dealer and tell them I want my money back. I let the dealer take of the problem, and they did. |
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wow I am glad you're not my customer. I'd give you your money back in heart beat and then call every single mower dealer for a 100 mile radius to warn them about you. View Quote View All Quotes View All Quotes Quoted:
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Backstory: Bought a Dixie Chopper Pursuit 36" Walk-behind mower from a Kawasaki/Polaris/Dixie Chopper dealer nearby. Used the 0% for 48mos deal that Sheffield is offering. Took it home, sharpened the blades, adjusted the deck, do two passes test cut on a 1/3 acre, perfectly manicured, lush, suburban lawn (light work for any mower), notice it's drifting to the right, pull it into the garage, mower stops moving (engine still runs). I show up at the dealer the next morning to complain. The salesman comes to get it to repair it under warranty and, before he drives away, I tell him "Feel free to keep it and tear up our contract, I don't want to see that thing again." Long story short, every time I see them or talk to them on the phone (getting repair updates), I ask them if they'll take it back. They decline every time and claim that it's up to Dixie Chopper to "approve" a refund or something (they never go into detail on that). I call Dixie Chopper territory manager and he claims it's strictly between me and the dealer. Question: Is it unreasonable to expect them to refund me the money for that mower? The tires still have the vent spews on 'em. 3.2 total hours on the machine and I put *maybe* .5 on it. wow I am glad you're not my customer. I'd give you your money back in heart beat and then call every single mower dealer for a 100 mile radius to warn them about you. So, if your mowers break after a few minutes of use you black-ball customers that have the temerity to want non-defective equipment? This dude sounds like a peach to deal with for sure, but If something I just purchased broke in a way that renders it useless after 10 minutes of use, I'd want a new unit, not to sit and wait for repairs. ETA: I see it was 3hr of use so now who really knows what the story is. Now, I also know that's the way it goes on large ticket items like cars, boats, planes, ect. But a walk-behind mower is not quite the same level of holy-shit capital and state licensing to have handle for exchange. |
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At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? View Quote View All Quotes View All Quotes Quoted:
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I think it'd be reasonable to ask for a new one, instead of them repairing the defective one you bought. At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? I would let the dealer fix it, if it broke again in short order either same problem or new, I'd then politely ask for either a replacement unit or an equivalent unit from a competing manufacturer. |
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So, if your mowers break after a few minutes of use you black-ball customers that have the temerity to want non-defective equipment? This dude sounds like a peach to deal with for sure, but If something I just purchased broke in a way that renders it useless after 10 minutes of use, I'd want a new unit, not to sit and wait for repairs. Now, I also know that's the way it goes on large ticket items like cars, boats, planes, ect. But a walk-behind mower is not quite the same level of holy-shit capitol and state licensing to have handle for exchange. View Quote View All Quotes View All Quotes Quoted:
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Backstory: Bought a Dixie Chopper Pursuit 36" Walk-behind mower from a Kawasaki/Polaris/Dixie Chopper dealer nearby. Used the 0% for 48mos deal that Sheffield is offering. Took it home, sharpened the blades, adjusted the deck, do two passes test cut on a 1/3 acre, perfectly manicured, lush, suburban lawn (light work for any mower), notice it's drifting to the right, pull it into the garage, mower stops moving (engine still runs). I show up at the dealer the next morning to complain. The salesman comes to get it to repair it under warranty and, before he drives away, I tell him "Feel free to keep it and tear up our contract, I don't want to see that thing again." Long story short, every time I see them or talk to them on the phone (getting repair updates), I ask them if they'll take it back. They decline every time and claim that it's up to Dixie Chopper to "approve" a refund or something (they never go into detail on that). I call Dixie Chopper territory manager and he claims it's strictly between me and the dealer. Question: Is it unreasonable to expect them to refund me the money for that mower? The tires still have the vent spews on 'em. 3.2 total hours on the machine and I put *maybe* .5 on it. wow I am glad you're not my customer. I'd give you your money back in heart beat and then call every single mower dealer for a 100 mile radius to warn them about you. So, if your mowers break after a few minutes of use you black-ball customers that have the temerity to want non-defective equipment? This dude sounds like a peach to deal with for sure, but If something I just purchased broke in a way that renders it useless after 10 minutes of use, I'd want a new unit, not to sit and wait for repairs. Now, I also know that's the way it goes on large ticket items like cars, boats, planes, ect. But a walk-behind mower is not quite the same level of holy-shit capitol and state licensing to have handle for exchange. its a $4100 mower. I have a side business on ebay. the item I sell is less than $100. one of my customers is having an issue with his. My policy is since the item is used there are no refunds as stated in my ad. However I did some troubleshooting and while i am 100% certain the problem is his, I am replacing it. its a sub $100 item. I'll take the "defective" one and retest it and if its good resell it. if its bad i'll take the small loss. not even giving the dealer a single opportunity to repair the mower in question is fucking ridiculous. |
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I dont understand why you would need to sharpen remove the coating on the new blades?
all my replacement blades come sharp and ready to go and the coating wears off in about 30 seconds of run time everything on the deck is 1/4" or thicker. I wonder how in the world it broke maybe the welder was having a bad day sorry your Dixie Chopper experience isnt a good one mine is 18 years old now, absolutely love that thing it was a $$$ investment but I have never had a single issue out of it worth every penny for me |
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I'd wait and see how it is when you get it back. Probably a little premature to ask for a refund
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i'm feeling like you're from florida. are you from florida? i'm from florida.
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Nobody is gonna make fun of OP for buying such a mower for 1/3 of an acre???
Holy shit, OP. Do you use a chain saw to trim your bushes? |
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why not just get it fixed? Long as its fixed right then move on down the road.
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Nobody is gonna make fun of OP for buying such a mower for 1/3 of an acre??? Holy shit, OP. Do you use a chain saw to trim your bushes? View Quote didnt even catch that... probably parks it next to his tractor complete with front end loader and brushhog 1/3 of an acre? why not just buy a decent pair of scissors lol |
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Nobody is gonna make fun of OP for buying such a mower for 1/3 of an acre??? Holy shit, OP. Do you use a chain saw to trim your bushes? View Quote Why not? You could probably mow the entire lawn in under a half hour. That's only about 3 beers worth of "mower time" in my experience. |
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Quoted: yeah thats kinda how I feel about it too. for that coin he could have gotten a decent rider. but its a dixie chopper which is commercial grade. View Quote View All Quotes View All Quotes Quoted: Quoted: $4,100 for a mower that you have to walk behind? yeah thats kinda how I feel about it too. for that coin he could have gotten a decent rider. but its a dixie chopper which is commercial grade. I call |
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nope. but you're in the "worst customer in the world club" gonna take a stab here. Ohio or Michigan? View Quote View All Quotes View All Quotes Quoted:
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This is what I was hoping for. so you'd like to be black balled. got it. 13ers living up to their rep. eta I'm surprised you didn't bandsaw it up before dropping it off. God forbid I get blackballed from the prestigious "allowed to buy a mower" club. nope. but you're in the "worst customer in the world club" gonna take a stab here. Ohio or Michigan? Little further south |
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I wouldn't ever expect something mechanical to break, I can see why you are upset OP.
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Not sure why you would pull the plug on something that big and expensive without even letting the dealer try to fix it. It's a complex machine not a toaster where if one thing breaks it's not worth fixing. In all likelihood it's a minor issue that can be easily fixed, trying to throw the whole thing out is very excessive and makes you sound like a prima donna.
Posted Via AR15.Com Mobile |
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Quoted: So, if your mowers break after a few minutes of use you black-ball customers that have the temerity to want non-defective equipment? This dude sounds like a peach to deal with for sure, but If something I just purchased broke in a way that renders it useless after 10 minutes of use, I'd want a new unit, not to sit and wait for repairs. ETA: I see it was 3hr of use so now who really knows what the story is. Now, I also know that's the way it goes on large ticket items like cars, boats, planes, ect. But a walk-behind mower is not quite the same level of holy-shit capital and state licensing to have handle for exchange. View Quote I ran/used the mower for less than 30 total real, actual minutes is what's important. |
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Quoted: At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? View Quote View All Quotes View All Quotes Quoted: Quoted: I think it'd be reasonable to ask for a new one, instead of them repairing the defective one you bought. At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? You should know GD by now: an old queef or two assumes I went in ranting and raving and demanding a return/refund but all I've done to this point is ask them if it's an option while I wait for them to fix it. (Also - the dealer hasn't called me once to update me. The 3 phone updates I've gotten in 1.5 weeks were made by me.) |
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Quoted: I dont understand why you would need to sharpen remove the coating on the new blades? all my replacement blades come sharp and ready to go and the coating wears off in about 30 seconds of run time everything on the deck is 1/4" or thicker. I wonder how in the world it broke maybe the welder was having a bad day sorry your Dixie Chopper experience isnt a good one mine is 18 years old now, absolutely love that thing it was a $$$ investment but I have never had a single issue out of it worth every penny for me View Quote Everything besides that pulley bracket seems to be pretty high quality (I'd prefer to the Kawa motor to the Briggs Pro but /shrug) which is why I bought it in the first place. Who knows. |
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This should be an issue between you and the manufacturer.
Eta: I own a lot of commercial mowers from different brands, sometimes just like a car you get a jacked up one. Getting parts for some sucks, but generally issues are resolvable fairly easy. I believe Dixie bought the IP for the old quick 32-36 models that used to be the best walk behind for the money until they went under. |
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Quoted: Nobody is gonna make fun of OP for buying such a mower for 1/3 of an acre??? Holy shit, OP. Do you use a chain saw to trim your bushes? View Quote The idea was to pick up 3 customers, get my 12 and 14yr old sons involved in it, get them trained up, and turn it over to them at 16 so they can pay their own way through college. |
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Quoted: To mow 1/3 of an acre? No explanation for the hours?? I call View Quote View All Quotes View All Quotes Quoted: Quoted: Quoted: $4,100 for a mower that you have to walk behind? yeah thats kinda how I feel about it too. for that coin he could have gotten a decent rider. but its a dixie chopper which is commercial grade. I call I just assumed new mowers came with an hour or two on them for testing/tuning. Is that not other peoples' experiences? How does a good mower dealer ensure they're delivering you a tuned and working mower if they're not turning the key on it? |
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Nothing. Which is why I've done exactly that. We're almost 2 weeks later (tomorrow) and I'm still waiting on the repaired mower to be delivered to my house. I've done nothing to the dealer besides ask if they'd be willing to take it back and refund me. You should know GD by now: an old queef or two assumes I went in ranting and raving and demanding a return/refund but all I've done to this point is ask them if it's an option while I wait for them to fix it. (Also - the dealer hasn't called me once to update me. The 3 phone updates I've gotten in 1.5 weeks were made by me.) View Quote View All Quotes View All Quotes Quoted:
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I think it'd be reasonable to ask for a new one, instead of them repairing the defective one you bought. At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? You should know GD by now: an old queef or two assumes I went in ranting and raving and demanding a return/refund but all I've done to this point is ask them if it's an option while I wait for them to fix it. (Also - the dealer hasn't called me once to update me. The 3 phone updates I've gotten in 1.5 weeks were made by me.) 2-weeks does seem like a long time for a repair on a brand new mower. Is there some kind of parts issue? |
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I don't understand the need to sharpen blades on a new machine.
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"Feel free to keep it and tear up our contract, I don't want to see that thing again." View Quote That's where you fucked up. As a salesman, I'll move the world for you if you're cool, I'll call whoever it takes and pull every string I know to make sure you get what you want, be it repair, refund, swap, etc. Frustration is understandable, even being a little pissy; I get it, buying something big, you expect it to work - No problem. But when I'm trying to help you and you act like an ass in return over a problem I didn't cause, the road ahead is gonna get bumpy. |
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2-weeks does seem like a long time for a repair on a brand new mower. Is there some kind of parts issue? View Quote View All Quotes View All Quotes Quoted:
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I think it'd be reasonable to ask for a new one, instead of them repairing the defective one you bought. At most. What exactly is wrong with allowing the dealer to correct the problem under warranty, OP? You should know GD by now: an old queef or two assumes I went in ranting and raving and demanding a return/refund but all I've done to this point is ask them if it's an option while I wait for them to fix it. (Also - the dealer hasn't called me once to update me. The 3 phone updates I've gotten in 1.5 weeks were made by me.) 2-weeks does seem like a long time for a repair on a brand new mower. Is there some kind of parts issue? 2 weeks on what at least nationally is not a high volume mower wouldn't shock me at all. We were given an Altoz for a couple months they wanted to test and put through the paces and when a part broke took about three weeks to get the part. |
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Quoted: That's where you fucked up. As a salesman, I'll move the world for you if you're cool, I'll call whoever it takes and pull every string I know to make sure you get what you want, be it repair, refund, swap, etc. Frustration is understandable, even being a little pissy; I get it, buying something big, you expect it to work - No problem. But when I'm trying to help you and you act like an ass in return over a problem I didn't cause, the road ahead is gonna get bumpy. View Quote View All Quotes View All Quotes Quoted: "Feel free to keep it and tear up our contract, I don't want to see that thing again." That's where you fucked up. As a salesman, I'll move the world for you if you're cool, I'll call whoever it takes and pull every string I know to make sure you get what you want, be it repair, refund, swap, etc. Frustration is understandable, even being a little pissy; I get it, buying something big, you expect it to work - No problem. But when I'm trying to help you and you act like an ass in return over a problem I didn't cause, the road ahead is gonna get bumpy. |
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Yes, it's unreasonable. You bought it. Simple as that. It's like buying a car. You dont buy and then return a car a day or a week later. View Quote I bought a used car and then returned it a few days later. The car had a window sticker that said it was equipped with anti-lock brakes, it did not have anti-lock brakes. Bought it from the "no haggle, return it if you don't like it" place. They didn't like taking it back, but they did. They put the car back on the lot still advertised as having anti-lock brakes. Ended up finding a better car for less money anyway. |
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I thought so, too. Yes, the dealer is telling me that the part is hard to get. The dealer just blames Dixie Chopper for everything so far. View Quote View All Quotes View All Quotes Quoted:
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2-weeks does seem like a long time for a repair on a brand new mower. Is there some kind of parts issue? I thought so, too. Yes, the dealer is telling me that the part is hard to get. The dealer just blames Dixie Chopper for everything so far. Too bad they can't just pull the part from another mower (if they have it in stock) or get you a loaner till yours is fixed. |
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