When the loading port is opened (opened too much on the sides?) the shell resting against the the shell stop can sometimes have so much side to side movement that the shell latch cannot move far enough to clear the shell's rim, in other words the the shell moves with the shell latch. Load a round or 2 into the mag tube and wiggle the the loaded round side to side and you'll see what I am talking about.
The fix? In some cases the shell latch can be tuned to have a little less engagement on the shell rim, but in doing so it is easy to go too far and have round exiting the mag tube too soon and falling on the ground. Other more involved repairs include installing a side to side limiting fix into the side of the receiver/mag tube.
If the issue only occurs when using the cartridge drop lever (and not when live firing) the easy work around is to port load a round at “load and make ready” or smack the receiver as you'll see folks do.
Why do shell feed normally when firing, but not when using the cartridge drop lever? When firing the gun's recoil causes the shells in the tube to move forward in the tube and reduce the amount of friction between the shell's rim and the shell latch.