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.....A lot of times when a firearm comes in from dealers/distributors, it is addressed to the buyer (transferee) by name, and the address is my box. Sometimes it will have my business name and the buyer name as well.
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And that's a problem........it's bad business practice to put the buyer/transferees name on the package shipping label. Many carriers (USPS/FedEx/UPS) will release a package to the person who shows ID that matches THE NAME on the box.
Today the UPS store owner said that they will no longer allow me to pick up packages to the FFL that have an addressee other than the business name. Basically, a gun gets shipped to my FFL mailing address, with a name other than the business, and they will not release it. This has NEVER been an issue before. They state they will only release it to the name on the package, even though it is addressed to my box.
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Sounds like they have experienced what I did.
At least 4-5 times a year some nitwit will be following the online tracking of his package and on delivery go to my UPS Store and ask for "his package" or ask "whur is Hart Sports?". Typically this guy has never transferred through me or even contacted me prior to buying a gun off the internet. They just used the Gunbroker Find an FFL and picked me.
More than one has asked "Well, can I sign for it?.....it's for me." Thankfully, my UPS Store knows not to do that, but I'm sure it wouldn't apply to every UPS Store.
This has happened with USPS as well.........idiot seller ignored my shipping instructions and mailed gun to my home instead of my shipping address. Not only that but used the buyers name and my address on the package. USPS left the little 'sorry we missed you" note in my mailbox. The buyer, (who had tracking) went to the post office and showed his ID and the post office let him sign for it. He then called me to tell me he had the firearm and wanted to come over and do the "registration". I told him he had committed a felony and I wanted nothing to do with the transfer. "Well, what can I do?" I told him he should return it to the seller and have the seller mail it to the correct address. Yeah, that was expensive on both of them, but stupid should be expensive.
There is NOTHING in the contract I signed about this and it has NEVER been a problem through about 50 firearms. The contract explicitly states they may only release packages addressed to that box to me. Obviously they cannot legally release it to anyone but me as then they would be handing over a firearm without going through an FFL. But this is what they state they will do from now on. If someone shows up to get a gun they will give it to them if their name is on it, is what they are saying. I explained that I can't control the name a distributor or dealer ships it under, but the box number and business name are correct but the name is different so they will release it to them only.
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Then it's NOT YOUR PROBLEM, but the idiot shipper that puts any name on the shipping label other than the name and address as shown on your FFL. Your UPS Store will have three options if the box is addressed to your box# but doesn't have your name on it:
1. Notify you that a package arrived, and that you should come pick it up.
2. Return it to the sender. The sender will wonder why it was returned and will eventually figure out that the box is addressed incorrectly.
3. Wait for the person who's name is on the box to come in and pick it up. This will become a problem for your UPS Store as they likely won't have any contact info for that person.
Is this something I should elevate to the ATF?
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They won't care about your UPS Stores business policies, but you should be sure that your UPS Store knows that giving that firearm shipment to someone other than a licensed dealer is a violation of Federal law. It's a felony.
or eat my contract for the box (business account ~$250 a year in cost), and try to find an alternate address?
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I wouldn't.
It's a horribly bad business practice for a firearm shipment to be addressed to anyone other than the actual licensee. That's not your fault.