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Just went to order one from OTN and they charge a minimum of $41 to ship it. No thanks.
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Just went to order one from OTN and they charge a minimum of $41 to ship it. No thanks.
Quoted:
Woah! Find someone else
I meant to post an update in this thread... My first experience with Own the Night was pretty bad and I will not be ordering from them again.
OTN still had 3 Ranger Green XL lids in stock when I ordered on 3/29. Price was $1720 (no tax + free shipping). I received order notification and confirmation emails after checking out. The next day I was surpised to find a PayPal invoice for $25 and a note that said
"Shipping for order #-----------. Thank you for your business." At this point I was starting to get pissed but it was still better than waiting 24 weeks so I rolled with it. Shipping was free when I went through check out. Several days passed and I emailed them on 4/2 asking for an ETA for shipping. No response. Another week went by so I started looking through my order confirmation emails and checking their website for a shipping policy. According to their website,
"If your order was placed on a Saturday, Sunday, or holiday, we will process your order on the next business day. Most orders are shipped within 48 hours Monday - Friday 9am - 5pm EST." 10 days passed with zero communication from OTN. On 4/8 I decided to send another email. This time I attached the ITAR form (found on their website) and asked if that was holding up my order. Note that their policy on the website, during checkout, and in the order confirmation email states
"Customers are not required to submit additional documentation unless we request it. If needed you will be contacted within 24 hours of placing your order." I was
never contacted by OTN to provide this information nor have I ever been asked to provide an "ITAR acknowledge form" in the last 5+ years buying armor or ballistic helmets. The industry I work in is heavily involved in import/export so I am familiar with ITAR, EAR, etc.
On 4/10 I received an email from OTN owner Larry stating
"Your helmet will ship on Monday. Have a nice weekend" However they did not actually ship until Tues 4/13 and finally received it 4/15, 17 days from placing my order. Maybe I'm being hard on OTN but charging for shipping after the fact is shady AF and likely violates PayPal's ToS. Their communication and CS is non-existent. They were able to update a "current stock" note on their website every few days so I knew someone was working. I guess it's too much to ask that they respond to email.
TL;DR – While far from the worst experience I've had, OTN will never receive my business again. Their are plenty of other companies I would rather give my money to.