Norotos did and didn't say that they would repair my mount but the end result is yes they are going to repair it.
I had sent a email in asking about having it repaired and was sent a reply asking for my receipt and where I bought it and a couple other questions but I had also called norotos and spoke to a guy in the repair section and he told me just to send it in and to put on the package attention to his name and that he will fix it for me.
So it seems like if I had gone through the proper channels then it wouldn't be getting repaired but the fact that I called and spoke to someone who was obviously a kind-hearted person and told me just to send it in and make it attention to him and that he was going to fix it and send it back to me. So I'm thinking I got pretty lucky that I spoke to that guy instead of someone else. And as far as the lady telling you there is no repair department that seems a little like BS because this guy said that he repairs these mounts all the time
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Did Norotos say they would repair your mount?
I say this because I had a long conversation with the President over the phone where she said she they don't have a repair department and they don't repair their stuff.
It did not leave a good taste in my mouth. Apparently they consider a $500 mount to be disposable.
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