Which scope did you have this issue with? Obviously our Razor line is our top-notch product category, but to say anything outside that line is "suspect" would be inaccurate. We have a really wide range of customers and they all have different needs with varying budgets. Not to mention, a $700-1000 optic like you'd find in the PST Gen II line isn't exactly "cheap," and it's performance needs to live up to our quality control standards - if it doesn't, we'd be setting ourselves up for failure. Now, if you're comparing a Razor to a Diamondback, you're obviously going to see significant differences between the two, and that's certainly reflected in the price point. But at the end of the day, we need our affordable products to be able to withstand the elements and daily use our customers can put them through.

To your point, by no means are we denying the issues you experienced. We do everything in our control to avoid those from happening, but sometimes we hear about strange occurrences like you described. Whenever we run into a situation like that, you can rest assured we'll take care of our customers.

Anyways, let us know what optic you're referring to in your post. Hopefully we took care of this for you already, but if not definitely get in touch with us. - Erik ([email protected])

Thanks for the kind words, Logan. Like you mentioned, we're always striving for the best possible products for our customers, and in the event that something goes wrong (whether that's on us or something that happened as a result of something on the customer's end), we'll certainly take care of the issue.