Surefire Magazine Customer Service

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[ARCHIVED THREAD] - Surefire Magazine Customer Service

Posted: 9/21/2018 3:24:12 PM EDT

I had a couple new Surefire 60's (old manufacture dates) that failed to feed and had sticking followers. I called CS and sent them in. From Googling, it seems like most people just got theirs replaced asap but after calling customer service, they told me it takes a month for them to rebuild the magazine.

Has anyone gotten their magazines rebuilt/refurbished after sending them in? If so how was the performance after you got it back? I'm kind of wary and I'm hoping that they would replace them with the latest ones...

Posted: 9/21/2018 3:55:57 PM EDT

[#1]

60 round Quad Stack magazine, GREAT idea....................IF it worked!

Posted: 9/22/2018 2:10:44 PM EDT

[#2]

Quote History

Quoted:
60 round Quad Stack magazine, GREAT idea....................IF it worked!

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I've got a few of the newer production mags that work without a problem and feeds all brass cased ammo. Only issue I've found is dropping it partially loaded...

I do have a D60 as well but the Surefire 60 is easier to stick in a pouch.

Posted: 9/26/2018 1:44:15 AM EDT

[#3]

Quoted:
I had a couple new Surefire 60's (old manufacture dates) that failed to feed and had sticking followers. I called CS and sent them in. From Googling, it seems like most people just got theirs replaced asap but after calling customer service, they told me it takes a month for them to rebuild the magazine.

Has anyone gotten their magazines rebuilt/refurbished after sending them in? If so how was the performance after you got it back? I'm kind of wary and I'm hoping that they would replace them with the latest ones...

View Quote

I had one older mag rebuilt by surefire. They installed a more powerful spring. It took several weeks before it was returned back to me.

Posted: 9/26/2018 9:34:58 AM EDT

[#4]

Quoted:
I had a couple new Surefire 60's (old manufacture dates) that failed to feed and had sticking followers. I called CS and sent them in. From Googling, it seems like most people just got theirs replaced asap but after calling customer service, they told me it takes a month for them to rebuild the magazine.

Has anyone gotten their magazines rebuilt/refurbished after sending them in? If so how was the performance after you got it back? I'm kind of wary and I'm hoping that they would replace them with the latest ones...

View Quote

I sent two in last year. I think it took a couple weeks but they worked MUCH better once they came back.

Posted: 9/26/2018 8:55:47 PM EDT

[#5]

thanks for reminding me, its been months since I sent mine in... it worked fine the first few times, then stopped working...

Posted: 9/28/2018 4:34:33 PM EDT

[#6]

So are the current production ones good to go? I have failed to stay up on these. Kind of want one just for the Jim Sullivan connection.

Thanks.

Posted: 9/28/2018 4:40:35 PM EDT

[#7]

I'd like to test one with an upside down bumpfire stock.

Posted: 9/28/2018 5:00:46 PM EDT

[#8]

WTF are you googling? Google is not your friend.

Posted: 9/28/2018 6:50:55 PM EDT

[#9]

The real test of them is steel cased ammo. Mine won’t feed steel case AT ALL!!!

Posted: 9/28/2018 7:51:51 PM EDT

[#10]

Quote History

Quoted:
The real test of them is steel cased ammo. Mine won’t feed steel case AT ALL!!!

View Quote

Ok. Does it work with normal brass ammo that it was designed for?

Posted: 9/28/2018 8:26:58 PM EDT

[#11]

Mine is “so - so”, I wouldn’t take it into harms way.

Posted: 9/28/2018 11:30:01 PM EDT

[#12]

Quote History

Quoted:
60 round Quad Stack magazine, GREAT idea....................IF it worked!

View Quote

Stephen paddock fired over 1,100 rounds in 10 minutes using Surefire mags. Did you have one that failed to feed?

Posted: 9/29/2018 9:34:30 AM EDT

[#13]

Quote History

Quoted:

Stephen paddock fired over 1,100 rounds in 10 minutes using Surefire mags. Did you have one that failed to feed?

View Quote

More like SEVERAL that failed to feed! And from the posts since they came out I’m far from the from the only person who has had issues.

Posted: 9/29/2018 12:06:18 PM EDT

[#14]

Quote History

Quoted: More like SEVERAL that failed to feed! And from the posts since they came out I’m far from the from the only person who has had issues.

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IM me if you want to get rid of one. I'm setting up a rifle in an upside down Connecticut configuration, and would be interesting to see if they feed better upside down.

Posted: 9/29/2018 1:40:40 PM EDT

[#15]

With the many reports of failures since day one I'm kind of surprised they are still being marketed.
maybe the newer ones are better,but I wont bother with them again.
I had 2 of 60rd mags that never were able to feed 60rds,they were sold at a loss.

Posted: 11/17/2018 6:16:04 PM EDT

[#16]

Got my mags back and they did an excellent job. Looks like they were replaced as the finish is different and there are dates stamped on the magazines. Quality is definitely better as well.

Got to run a slew of different 5.56 loads in them (M193, M855, MK318, MK262) and they all feed like my newer Surefire magazines.

+1 for Surefire CS

Posted: 11/20/2018 3:59:54 PM EDT

[#17]

How do you quantify the quality as being "way better"?

Posted: 11/20/2018 4:04:52 PM EDT

[#18]

Ot a magazine but my 300v had a 2 week turn around.

Posted: 11/20/2018 9:16:36 PM EDT

[#19]

Quoted:
Got my mags back and they did an excellent job. Looks like they were replaced as the finish is different and there are dates stamped on the magazines. Quality is definitely better as well.

Got to run a slew of different 5.56 loads in them (M193, M855, MK318, MK262) and they all feed like my newer Surefire magazines.

+1 for Surefire CS

View Quote

Quoted:
How do you quantify the quality as being " way better "?

View Quote

You should probably read that again.

"they all feed like my newer Surefire magazines."
Sounds better than in the OP.

Posted: 11/21/2018 11:33:11 AM EDT

[#20]

I read it to mean that the spring is stronger, but posting that the quality is better leads me to believe that something about the overall construction is different / better aside from just a stronger / longer spring.

Posted: 11/21/2018 3:02:45 PM EDT

[#21]

Quote History

Quoted:
I read it to mean that the spring is stronger, but posting that the quality is better leads me to believe that something about the overall construction is different / better aside from just a stronger / longer spring.

View Quote

Welds are definitely stronger and construction seems better.

I had a new-in-bag old one that looked like it was cobbled together with weak welds and exposed gaps but none to be found on the newer (and replacement) mags.

Posted: 11/21/2018 5:38:30 PM EDT

[#22]

I'm surprised surefire CS doesn't just say buy a D60. Their mags are terrible.

Posted: 11/21/2018 7:01:14 PM EDT

[#23]

Quote History

Quoted:
I'm surprised surefire CS doesn't just say buy a D60. Their mags are terrible.

View Quote

I have a D60 as well but the Surefire is easier to load and carry.

Aside from the two early gen ones I've had to send in, they have been trouble free for me so I'm okay carrying one on the bottom edge of my plate carrier and/or as the first magazine in my rifle although if I was going to use only a single 60 rounder, I'd probably lean towards the D60.

Posted: 11/22/2018 1:14:02 AM EDT

[#24]

do they refinish? I had assumed I got a new one. Mine finally came back after I sent them a reminder, it took a long time.

Did they discontinue the 100 rd version? As far as I know Paddock is the only one who got them to work...

Posted: 11/22/2018 1:24:20 AM EDT

[#25]

I wonder if they'd work better set up like a BREN?

[ARCHIVED THREAD] - Surefire Magazine Customer Service

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