Help

Click a question below to view the answer.

Q: Do I have to register on AR15.COM to order from the AR15.Com Shop?

You no longer need a registered AR15.COM account to buy from the AR15.Com Shop.

Q: What forms of payment do you accept?

We accept most major credit cards online, as well as check or money order by mail. All can be selected during the checkout process.

Q: I can’t get past the address page and complete my checkout, what am I doing wrong?

Be sure you enter or select a Shipping and Billing address in order to proceed to the payment screen.

Q: How do I view my order status?

If you placed your order through a registered account, Login to your account and click on "My Account" located on the user bar at the top of the screen. From there, click on "Order History" under the "My Orders" section.

If you placed your order without creating a store account, select "Order Status" from the user bar at the top of the page, then enter your email address and order number associated with your purchase.

Q: Can I get tracking details for my order?

You can view tracking details from your "Order History" located within your account. Please note that small USPS shipments, such as stickers and patches, do not have tracking information available.

Q: Can I review orders from your old store?

Orders from our old store are unfortunately not available for review.

Q: How do I modify my account details?

While logged in, click on "My Account" located on the user bar at the top of the page, then click on the appropriate link located under the "Account Settings" section.

Q: Can I upgrade my Team Membership level now, or do I have to wait until my membership expires?

You will not lose out on time you have paid for due to a renewal transaction. You can extend your current level now, or upgrade to a higher membership level. If you choose to upgrade, your remaining time at the current level will be pro-rated to your new level.

Q: What is the order process for firearms and lower receivers?

Place your order via the AR15.Com Shop, then have your receiving dealer's fully executed (no blanks) FFL emailed to [email protected] or faxed to us at 877-271-5266. Please make sure your name and order number are included with the FFL.

Q: I tried to place an order, I entered all my information including my credit card, but I didn't get any kind of confirmation, so I was wondering if my order was received?

If you did not receive an email or on-screen confirmation, please refer to any error that you received when placing your order. Cut and paste, or send a screen shot, of the error page to [email protected] and we will be happy to help find a solution.

Q: I received a Duplicate Transaction error, what do I do?

Our processing system has Duplicate Transaction safety in place to prevent inadvertent double taps. Please allow 5 minutes between identical transactions in order to clear out the duplicate transaction timer.

Q: I received an error and my transaction did not go through, can you help me?

Please send an email to [email protected] detailing the error you received and we’ll be happy to help. Address verification and CCV errors are some of the most common, and sometimes require you to call your card-issuing bank for a resolution.