Posted: 11/13/2008 4:56:58 PM EDT
Our high speed internet connection keeps dropping. Makes it seriously hard to surf arfcom...this stinks. How am I supposed to surf for cool stuff if I keep losing my connection? I'll have to go do laundry and dishes and watch the kids instead 
Called Comcast - they tried to tell us it was the router. It's not. They are sending someone out Monday but I am impatient and I want it fixed right now. -Mrs.Monk |
I had comcast once.. the idiot they sent out to "fix" things made them worse and left a mess in the floor. Customer service lied repeatedly and never actually provided any service, I wasn't welcome back to their Alpharetta office after offering my opinion of their service to all the other customers in line waiting to get lied to.
Best of luck and don't let up on them.... |
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Comcast has a reputation for terrible customer service.
This is what happens when you remove competition from the marketplace. You can either get Comcast or AT&T, and that's about where your choices end. :/ In Japan, the average (yes, average) download speed is 90 Megs. Here in the USA it's about 6 megs. The rest of the developed world is quickly surpassing us in broadband capacity, while our internet companies continue to whine that they don't have the money to roll out the good stuff. |
| I had problems with Comcast at the initial installation. The initial installer didn't test signal strength, just saw he had a signal and said it was good, kept flaking out. Finally got someone out after a missed call, he said it was some bad wiring, but they were going to charge me to fix it. One post to the Cobb County Cable Commission (or whatever it's called, it's the county office that regulates cable operators in the county), and Comcast bent over backwards to get things fixed the next day. Haven't had any real problems since (occasional dropped connection, usually for less than a minute). |
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We got Comcast internet and TV hooked up the day before yesterday. Holy shit I have had to make more calls to Comcast since then than to my clients. The damn box would keep rebooting itself, the on demand wouldn't play, the box in the bedroom makes this god awful whining sound, half the channels we were supposed to get, we didn't.
And, yeah, the internet speed, which we opted for the highest speed they offered since we upload a lot of files, that was supposed to be the cats ass, is way slower than the ATT dsl we had. So far they can kiss my ass... I miss DirecTv. To be fair I'm going to try to let them get squared away, but I'm not sending the DirecTv boxes back just yet. |
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More than likely you have a bad splitter. If you want to try this find your main feed coming into the house and plug in the modem there. If your problems cease then you need to track down the splitters and replace them with quality units. +1 Either this or you have a bad cable/BNC. I had this exact thing happen with Comcast when I moved to Kennesaw in 2002. It went on for over a year. My connection would drop for no reason. They said it was the modem. They replaced it 3 times over 6 months. I got mad and bought my own Motorola SurfBoard and had them register the MAC address so I could use it. Still didn't fix the problem. Finally, a tech had come out on a call and found the problem - a bad connector on the line. The apartment complex had a big central coax-cable patch panel that was locked, so it was nothing I could have checked myself. Coax cable can be unstable. It is often not terminated properly. This is the usual suspect. Absolutely demand that they trace the line back into the local loop with a signal tester. |
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I no longer accept their contractor at my door. They are the worst!!! I had one that stood there and argured with me about how he doesn't want to do any thing but have me sight the paper. so he can get credit. Alot of them are that way *&@$# lazy and worthless. I can go on and on about how worthless thier contractors are but I might end up in court (so long freedom of speech, right to bear arms, right to be innocent untill proven guilty) Their company employees are far better and get the job done right the first time.
also You might just have a bad spliter. Hey it could be the router too. you run into a few bad ones every so often. |
| I agree with that. Comcast does suck. The same thing happend to me and they told me it was the router, so I went got a new one well three of 'em and they all did the same thing so when the tech came out he had no choice but to say it was something with the line. But when he came out on Monday the line was working fine. |
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If you can't get any satisfaction from Comcast post your issue here -
http://comcastmustdie.com/ They actually monitor this site as they have made national news with their suck a@# service, I heard about this on Clark Howard, local news and the national news. 
Edit - Looks like they do not like linking so past the address in your browser to get there. |
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If you can't get any satisfaction from Comcast post your issue here - http://comcastmustdie.com/ They actually monitor this site as they have made national news with their suck a@# service, I heard about this on Clark Howard, local news and the national news. 
Edit - Looks like they do not like linking so past the address in your browser to get there. no you just don't know how to link. Fixed it for you. |
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Don't even get me started with my less than pleasurable experiences with them.
Lately I've been getting calls from an 888 number, which from experience I know is comcast. It's probably their contractors calling to set up a time to pick up my modem for a disconnect of service. Something of which I never indicated. |
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we just got commiecast and it sucks the customer service number should just be closed and the employees fired as best I can tell it is never there problem even if the wire is on fire.
I went online with some googlefu and fixed it myself. today the connection keeps dropping as well |
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I guess I'll be the lone voice of Comcast Love in here.
I've had great Comcast service for several years, starting in an apartment complex and moving to my house. I've RARELY had a problem. When I have had one, it has been fixed quickly and efficiently. Their phone representatives are helpful, and usually speak English very well, sometimes as a first language. That's more than anyone can say for most phone technical support or customer service. Their prices are far better than the dish, but I agree that increased competition would bring those prices down and channel listings up. My internet is great, with no lag for gaming (PS3), and good download speeds for a regular home user. I will say this: my installer at my house was awesome. He was tired, frustrated, and way behind before he got to my house, but he made the best of it despite some electrician's best effort to thwart the Comcast guy's attempts to give me cable. When my house was wired, the cable connection was concealed in the attic, under 13" of insulation. NONE of the coaxial running through the walls had connectors on the ends of the wire at the wall outlet. So, he had to go through every single cable connection in and out of my house, strip the wire and put connectors on, then connect with with the outlet and put the outlet back on the wall. It took over an hour just to find the area where all the rooms' cables came back to one spot in the attic, because it was atypical and hidden. Even the builder, his super, and the electrician didn't know where that crap was. We found it by accident. The Comcast guy was great about the whole thing, given that it was past his go-home time, and he still had other houses to get to. Once we found the cables in the attic, he was a machine, and kicked out the jams. |
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I guess I'll be the lone voice of Comcast Love in here. I've had great Comcast service for several years, starting in an apartment complex and moving to my house. I've RARELY had a problem. When I have had one, it has been fixed quickly and efficiently. Their phone representatives are helpful, and usually speak English very well, sometimes as a first language. That's more than anyone can say for most phone technical support or customer service. Their prices are far better than the dish, but I agree that increased competition would bring those prices down and channel listings up. My internet is great, with no lag for gaming (PS3), and good download speeds for a regular home user. I will say this: my installer at my house was awesome. He was tired, frustrated, and way behind before he got to my house, but he made the best of it despite some electrician's best effort to thwart the Comcast guy's attempts to give me cable. When my house was wired, the cable connection was concealed in the attic, under 13" of insulation. NONE of the coaxial running through the walls had connectors on the ends of the wire at the wall outlet. So, he had to go through every single cable connection in and out of my house, strip the wire and put connectors on, then connect with with the outlet and put the outlet back on the wall. It took over an hour just to find the area where all the rooms' cables came back to one spot in the attic, because it was atypical and hidden. Even the builder, his super, and the electrician didn't know where that crap was. We found it by accident. The Comcast guy was great about the whole thing, given that it was past his go-home time, and he still had other houses to get to. Once we found the cables in the attic, he was a machine, and kicked out the jams. Troll. |
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Issue was resolved.
It may have been the router (my fault..not comcast's) 
It took disconnects/reconnects, multiple reboots of the router, the comcast cable modem (not really a modem but you know what I mean) and an update to the router firmware. The weird thing was it trace routes were dropping at comcast's backbone tie in with Level 3. I also had trouble getting a new IP for my router. It kept grabbing the old one. The Bald Monk |
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Issue was resolved. It may have been the router (my fault..not comcast's) 
It took disconnects/reconnects, multiple reboots of the router, the comcast cable modem (not really a modem but you know what I mean) and an update to the router firmware. The weird thing was it trace routes were dropping at comcast's backbone tie in with Level 3. I also had trouble getting a new IP for my router. It kept grabbing the old one. The Bald Monk Linksys? They have that problem alot the fireware does help it sometimes. |
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Issue was resolved. It may have been the router (my fault..not comcast's)
It took disconnects/reconnects, multiple reboots of the router, the comcast cable modem (not really a modem but you know what I mean) and an update to the router firmware. The weird thing was it trace routes were dropping at comcast's backbone tie in with Level 3. I also had trouble getting a new IP for my router. It kept grabbing the old one. The Bald Monk Gee, my in-house tech support SUCKS! Let me go on and on for days about how bad comcast was ...geez
Just kidding...I love you, honey!!!! ! ! -Mrs.Monk |
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Issue was resolved. It may have been the router (my fault..not comcast's)
It took disconnects/reconnects, multiple reboots of the router, the comcast cable modem (not really a modem but you know what I mean) and an update to the router firmware. The weird thing was it trace routes were dropping at comcast's backbone tie in with Level 3. I also had trouble getting a new IP for my router. It kept grabbing the old one. The Bald Monk Linksys? They have that problem alot the fireware does help it sometimes. Netgear. I gave up on Linksys a while ago. The Bald Monk |
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Gee, my in-house tech support SUCKS! Let me go on and on for days about how bad comcast was ...geez
Just kidding...I love you, honey!!!! ! ! -Mrs.Monk Sweetheart You get what you paid for and sexual favors don't count The Bald Monk If sexual favors were good for payment you'd be rich!!!! -Mrs.Monk -Mrs.Monk |
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Issue was resolved. It may have been the router (my fault..not comcast's)
It took disconnects/reconnects, multiple reboots of the router, the comcast cable modem (not really a modem but you know what I mean) and an update to the router firmware. The weird thing was it trace routes were dropping at comcast's backbone tie in with Level 3. I also had trouble getting a new IP for my router. It kept grabbing the old one. The Bald Monk Linksys? They have that problem alot the fireware does help it sometimes. Netgear. I gave up on Linksys a while ago. The Bald Monk Netgear are my most hated brand of mainstream routers, pain to setup over the phone. The offbrands can be worse though I can recite Linksys tech support number from Memory though |
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Taxman doesn't recommend, he only criticizes! Basicly, I have seen everykind fail, from Buffalo, Zyxel, any major brand, even higher end Ciscos and Sonicwalls. Normally I just tell people get the cheapest one thats a known brand and fits your needs. Most the problems I see are Netgear and Linksys but they are the most used also. Im in tech support, if it aint broke, I dont hear about it. |
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I guess I'll be the lone voice of Comcast Love in here. I've had great Comcast service for several years, starting in an apartment complex and moving to my house. I've RARELY had a problem. When I have had one, it has been fixed quickly and efficiently. Their phone representatives are helpful, and usually speak English very well, sometimes as a first language. That's more than anyone can say for most phone technical support or customer service. Their prices are far better than the dish, but I agree that increased competition would bring those prices down and channel listings up. My internet is great, with no lag for gaming (PS3), and good download speeds for a regular home user. I will say this: my installer at my house was awesome. He was tired, frustrated, and way behind before he got to my house, but he made the best of it despite some electrician's best effort to thwart the Comcast guy's attempts to give me cable. When my house was wired, the cable connection was concealed in the attic, under 13" of insulation. NONE of the coaxial running through the walls had connectors on the ends of the wire at the wall outlet. So, he had to go through every single cable connection in and out of my house, strip the wire and put connectors on, then connect with with the outlet and put the outlet back on the wall. It took over an hour just to find the area where all the rooms' cables came back to one spot in the attic, because it was atypical and hidden. Even the builder, his super, and the electrician didn't know where that crap was. We found it by accident. The Comcast guy was great about the whole thing, given that it was past his go-home time, and he still had other houses to get to. Once we found the cables in the attic, he was a machine, and kicked out the jams. Troll. Says the billy goat on the bridge. |