Posted: 3/17/2016 10:45:09 AM EDT
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Frontier sent us an email yesterday informing us of an $80 fucking increase to our cable/internet bill. Apparently the price they quoted us was not "real" and had mistakenly included a promotion, which happened to expire. The people on the phone were rude, simply responding with "so when do you want to cancel". Buh bye I have already ran into a few people today who had this happen yesterday, and they left as well. Frontier had sent an email a month or so ago asking us to sign a new contract, the main change being an agreement not to sue them or join litigation, and mediate directly with them. That did not get signed. Frontier has been sued and lost ($200 mill plus) in other states for not delivering the advertised or paid for product. They're a racket where they offer low rates then don't deliver the paid for speed by not putting the money into network infrastructure. I'm sure the CT AG is busy today: To get approval of its acquisition of AT&T's (NYSE: T) U-verse video and satellite TV operations in Connecticut, Frontier Communications cut a deal with the Connecticut Attorney General in which it agreed to not increase the rates for basic primary residential service for 36 months. The company also said it will offer its basic broadband and stand-alone basic broadband product at or below Frontier's current prices. |
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Quoted:
Frontier sent us an email yesterday informing us of an $80 fucking increase to our cable/internet bill. Apparently the price they quoted us was not "real" and had mistakenly included a promotion, which happened to expire. The people on the phone were rude, simply responding with "so when do you want to cancel". First was your contract up? If so that explains the $80 jump. Went through that shit with AT&T on a yearly basis, hated having to call and haggle every year. Second did you speak with a local Frontier rep or someone in another state? Every time I've called (for phone or internet I don't have TV) I've always gotten someone from the New Haven office. Mostly they've been fine to work with. Sometimes you have to ask to be transferred to tier 2 or retention department, or call back two or three times, if you get a phone drone who is unhelpful. Considering the 36 month clock runs out this year don't be surprised if the prices jump in October of this year. I dumped Comcast precisely because of yearly rate increase game. So unfortunately leaving Frontier doesn't mean you won't run into the same problem with a cable provider. Edit to add: The requirement to go to mediation rather than sue is fairly standard these days with other providers from what I remember. |
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Ya made me look. My last AT&T bill was Sept or Oct of 2014 (I'd have to pull out receipts to check). My first Frontier bill was November of 2014. As of last month I have paid my 16th Frontier bill. They told me in Oct or Nov of 2014 my promotion was good for 36 months. Unless something has changed I have a year and a half to go. (I use it for a land line and DSL)
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Quoted: First was your contract up? If so that explains the $80 jump. Went through that shit with AT&T on a yearly basis, hated having to call and haggle every year. Second did you speak with a local Frontier rep or someone in another state? Every time I've called (for phone or internet I don't have TV) I've always gotten someone from the New Haven office. Mostly they've been fine to work with. Sometimes you have to ask to be transferred to tier 2 or retention department, or call back two or three times, if you get a phone drone who is unhelpful. Considering the 36 month clock runs out this year don't be surprised if the prices jump in October of this year. I dumped Comcast precisely because of yearly rate increase game. So unfortunately leaving Frontier doesn't mean you won't run into the same problem with a cable provider. Edit to add: The requirement to go to mediation rather than sue is fairly standard these days with other providers from what I remember. Quoted: Quoted: Frontier sent us an email yesterday informing us of an $80 fucking increase to our cable/internet bill. Apparently the price they quoted us was not "real" and had mistakenly included a promotion, which happened to expire. The people on the phone were rude, simply responding with "so when do you want to cancel". First was your contract up? If so that explains the $80 jump. Went through that shit with AT&T on a yearly basis, hated having to call and haggle every year. Second did you speak with a local Frontier rep or someone in another state? Every time I've called (for phone or internet I don't have TV) I've always gotten someone from the New Haven office. Mostly they've been fine to work with. Sometimes you have to ask to be transferred to tier 2 or retention department, or call back two or three times, if you get a phone drone who is unhelpful. Considering the 36 month clock runs out this year don't be surprised if the prices jump in October of this year. I dumped Comcast precisely because of yearly rate increase game. So unfortunately leaving Frontier doesn't mean you won't run into the same problem with a cable provider. Edit to add: The requirement to go to mediation rather than sue is fairly standard these days with other providers from what I remember. We are only 6mo in. The call was escalated twice with no resolution, and the call was in state. AG's office just called me back, they want a copy of the email frontier sent us. |
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I have had nothing but good experiences with techs and other various employees, from every cable company, Frontier included. Unless you are a fat black woman Jeff. If that's the case you were very rude to my gf on the phone last night  |
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Quoted:
I have had nothing but good experiences with techs and other various employees, from every cable company, Frontier included. Unless you are a fat black woman Jeff. If that's the case you were very rude to my gf on the phone last night
Quoted:
I have had nothing but good experiences with techs and other various employees, from every cable company, Frontier included. Unless you are a fat black woman Jeff. If that's the case you were very rude to my gf on the phone last night
Hahaha!! Nope just a regular white guy here 
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I dropped them for cable a while ago and use them for internet until my promotion expires. I use Hulu and Netflix and couldn't be happier. I wish there was a good way to get internet without having to deal with cable companies. You could hotspot off your phone if you have a good data plan. It's slow but it works, I do it for work in the field all the time. |
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Quoted:
I have had nothing but good experiences with techs and other various employees, from every cable company, Frontier included. Unless you are a fat black woman Jeff. If that's the case you were very rude to my gf on the phone last night
Quoted:
I have had nothing but good experiences with techs and other various employees, from every cable company, Frontier included. Unless you are a fat black woman Jeff. If that's the case you were very rude to my gf on the phone last night
Dats profilin'!!! |
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Quoted:
You could hotspot off your phone if you have a good data plan. It's slow but it works, I do it for work in the field all the time. Quoted:
Quoted:
I dropped them for cable a while ago and use them for internet until my promotion expires. I use Hulu and Netflix and couldn't be happier. I wish there was a good way to get internet without having to deal with cable companies. You could hotspot off your phone if you have a good data plan. It's slow but it works, I do it for work in the field all the time. I had considered that but I still need decent speed/performance to run my web based tv. I am going to order charter internet in a few months. |
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Quoted: I had considered that but I still need decent speed/performance to run my web based tv. I am going to order charter internet in a few months. Quoted: Quoted: Quoted: I dropped them for cable a while ago and use them for internet until my promotion expires. I use Hulu and Netflix and couldn't be happier. I wish there was a good way to get internet without having to deal with cable companies. You could hotspot off your phone if you have a good data plan. It's slow but it works, I do it for work in the field all the time. I had considered that but I still need decent speed/performance to run my web based tv. I am going to order charter internet in a few months. I do have grandfathered unlimited data with Verizon and 4GLTE, however we have two roommates and sharing would be problematic. Optimum came today, I'm finally speed testing at 56mbps instead of 3 down 1.5 u. Frontier had bumped our account on two seperate occasions to higher speeds for free but the speed at the box always remained poor and they could never diagnose it. This is so nice, almost don't miss FiOS speeds I once had. Though I'd take FiOS in a heartbeat if it was offered here. |
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Quoted: First was your contract up? If so that explains the $80 jump. Went through that shit with AT&T on a yearly basis, hated having to call and haggle every year. I did this for years with Charter, they usually came up with a deal of some sort. My 2 year contract will expire in a couple months with Frontier, I'm sure I'll be doing the same with them, except now I have other options like Dish (which I'll never do) or U-verse. I honestly can't complain about Frontier, I've never had a problem in 2 years. |
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https://kodi.tv/download/
Hit up youtube to see how to configure it. This is the future of TV just like it says - and it makes the TV providers very very angry 
I can't believe the amount of programming it has already and it keeps on growing. |
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Quoted:
https://kodi.tv/download/ Hit up youtube to see how to configure it. This is the future of TV just like it says - and it makes the TV providers very very angry
I can't believe the amount of programming it has already and it keeps on growing. While Kodi, Plex and other methods of bypassing traditional cable TV will help lower the bill, the problem remains in that one still needs internet access to stream content through various software/devices from the internet. One still has the same problem in that the broadband provider, be it Frontier or a cable company will still raise their rates after the introductory period or contract period expires. Or in some cases the price gets jacked up because the provider goofed on the plan pricing. While there is a tremendous amount of content available HTPC programs such as Kodi and Plex, along with devices like the Roku, Chromcast, AppleTV, FireTV/Stick and an over the air antenna won't be, depending on what content one views, a direct replacement for traditional cable or satellite TV service. They come close but not quite. For some, one's significant other, typically the wife, will balk at taking away the cable TV box/DRV which makes transitioning to internet streaming a wee bit more difficult. |
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Quoted:
While Kodi, Plex and other methods of bypassing traditional cable TV will help lower the bill, the problem remains in that one still needs internet access to stream content through various software/devices from the internet. One still has the same problem in that the broadband provider, be it Frontier or a cable company will still raise their rates after the introductory period or contract period expires. Or in some cases the price gets jacked up because the provider goofed on the plan pricing. While there is a tremendous amount of content available HTPC programs such as Kodi and Plex, along with devices like the Roku, Chromcast, AppleTV, FireTV/Stick and an over the air antenna won't be, depending on what content one views, a direct replacement for traditional cable or satellite TV service. They come close but not quite. For some, one's significant other, typically the wife, will balk at taking away the cable TV box/DRV which makes transitioning to internet streaming a wee bit more difficult. Quoted:
Quoted:
https://kodi.tv/download/ Hit up youtube to see how to configure it. This is the future of TV just like it says - and it makes the TV providers very very angry
I can't believe the amount of programming it has already and it keeps on growing. While Kodi, Plex and other methods of bypassing traditional cable TV will help lower the bill, the problem remains in that one still needs internet access to stream content through various software/devices from the internet. One still has the same problem in that the broadband provider, be it Frontier or a cable company will still raise their rates after the introductory period or contract period expires. Or in some cases the price gets jacked up because the provider goofed on the plan pricing. While there is a tremendous amount of content available HTPC programs such as Kodi and Plex, along with devices like the Roku, Chromcast, AppleTV, FireTV/Stick and an over the air antenna won't be, depending on what content one views, a direct replacement for traditional cable or satellite TV service. They come close but not quite. For some, one's significant other, typically the wife, will balk at taking away the cable TV box/DRV which makes transitioning to internet streaming a wee bit more difficult. Well you can always try to steal your neighbors wifi 
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Quoted:
While Kodi, Plex and other methods of bypassing traditional cable TV will help lower the bill, the problem remains in that one still needs internet access to stream content through various software/devices from the internet. One still has the same problem in that the broadband provider, be it Frontier or a cable company will still raise their rates after the introductory period or contract period expires. Or in some cases the price gets jacked up because the provider goofed on the plan pricing. While there is a tremendous amount of content available HTPC programs such as Kodi and Plex, along with devices like the Roku, Chromcast, AppleTV, FireTV/Stick and an over the air antenna won't be, depending on what content one views, a direct replacement for traditional cable or satellite TV service. They come close but not quite. For some, one's significant other, typically the wife, will balk at taking away the cable TV box/DRV which makes transitioning to internet streaming a wee bit more difficult. Quoted:
Quoted:
https://kodi.tv/download/ Hit up youtube to see how to configure it. This is the future of TV just like it says - and it makes the TV providers very very angry
I can't believe the amount of programming it has already and it keeps on growing. While Kodi, Plex and other methods of bypassing traditional cable TV will help lower the bill, the problem remains in that one still needs internet access to stream content through various software/devices from the internet. One still has the same problem in that the broadband provider, be it Frontier or a cable company will still raise their rates after the introductory period or contract period expires. Or in some cases the price gets jacked up because the provider goofed on the plan pricing. While there is a tremendous amount of content available HTPC programs such as Kodi and Plex, along with devices like the Roku, Chromcast, AppleTV, FireTV/Stick and an over the air antenna won't be, depending on what content one views, a direct replacement for traditional cable or satellite TV service. They come close but not quite. For some, one's significant other, typically the wife, will balk at taking away the cable TV box/DRV which makes transitioning to internet streaming a wee bit more difficult. Agree. It took me months to convince the wife to try dropping cable. I knew it would be ok as long as antenna got my CBS and FOX for football. The final straw for her was dealing with frontier customer service. After one call she was finished with she walked over to me and said let's drop them. And so we did and the transition was easy. Don't even miss live TV anymore. |