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Posted: 11/10/2010 8:52:18 AM EDT
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I ordered a extreme duty scope mount in September, I then got a back order email so I left it for a couple of weeks then called to see what their projected shipping date would be well after 25 minutes on hold and having to call back I'm told their sorry but they will be shipping in three weeks.
Well three weeks pass and I call back now they tell me they will receive them ( not me note) in January 2011 why didn't they tell me that when I called before instead of making up dates and all this time their website shows the have the item in stock. Is this normal customer service for DSA or did I just get lucky 
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....ask me how I know
| I've purchased a few big-ticket items from them in the past, and I've always had to wait 4 or 5 times longer than promised. The products are USUALLY of good quality, but I still have issues with the inability of DSA to be truthful about the projected availability of its products. |
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I don't recall all the twists and turns of my trying to order an instock type 1 upper, but it was long, convoluted, and discouraging. I was - let's not mince words - lied to regarding shipping, delivery times, and stock availability. The sales department was clueless about falfiles group buy pricing.
I wanted to finish that rifle with certain DSA made parts, but I will not deal with that company again. |
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Quoted:
Back "in the day", DSA had great service. Now, not so much. I recently purchased some parts from DSA (furniture set and scope mount) and after getting them I had some fit issues so I called their customer service. After some slight modifications and trouble shooting my problems the gentleman told me to return it and he would ship out a replacements asap. That was even after I scratched up some paint and removed some plastic to try and get them to work. I was amazed by how cool he was to deal with. A+ all the way. |
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Quoted: Cool. Maybe there have been some changes there. I hope so. I kinda miss doing business with DSA.Quoted: Back "in the day", DSA had great service. Now, not so much. I recently purchased some parts from DSA (furniture set and scope mount) and after getting them I had some fit issues so I called their customer service. After some slight modifications and trouble shooting my problems the gentleman told me to return it and he would ship out a replacements asap. That was even after I scratched up some paint and removed some plastic to try and get them to work. I was amazed by how cool he was to deal with. A+ all the way. |
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