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9/4/2013 6:15:21 AM EDT
This lock is only 5/6 years old at most.  The service tech hasn't said exactly what went wrong, but he did day he hasn't seen this happen before and these locks should last much longer.

Drilling now. I can post pics & maybe vids if there is interest.
9/4/2013 9:08:57 AM EDT
[#1]
Please do.
9/4/2013 9:26:53 AM EDT
[#2]
Lock brand/model/pictures/details/thoughts... all would be great for us. Sorry for your situation.
9/4/2013 12:51:38 PM EDT
[#3]
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Lock brand/model/pictures/details/thoughts... all would be great for us. Sorry for your situation.
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It wasn't too big of a deal.  I just wanted to share that even the commercial grade stuff can crap out on you.

I'm sorry I dont have many details right now.  I'll take a look at the other locks we have still.

The guy who drilled and replaced the lock today said that it was the locking mechanism that failed, not the keypad.  He said it was unusual.  It took him about an hour +/- 15 minutes to get in once he started drilling.

9/4/2013 1:14:55 PM EDT
[#4]
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It wasn't too big of a deal.  I just wanted to share that even the commercial grade stuff can crap out on you.

I'm sorry I dont have many details right now.
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Lock is a LaGard 3600...

Where he is drilling is inside the lock footprint. This is a lock failure for sure. Note the lock cable has been severed from the door spindle hole. Probably torn loose as part of a tap and pray effort. Connection failure is typical/common for this lock type. It has a cheezy connection point, and if you don't seat the connection, the locking tab does not engage. Then, after a while the vibration from opening/slamming jars it loose, lockout....


9/4/2013 1:19:02 PM EDT
[#5]
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Lock is a LaGard 3600...
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It wasn't too big of a deal.  I just wanted to share that even the commercial grade stuff can crap out on you.

I'm sorry I dont have many details right now.


Lock is a LaGard 3600...


Figured someone would know
Good info!  This door is opened 6 days a week.




Filling the hole

9/4/2013 5:32:17 PM EDT
[#6]
I drill open electronic locks on a regular basis, of just about every type/model/manufacturer.  This guy clearly looks like he knows what he's doing, so I don't know how this is something that he's never seen before.

If it makes you feel any better, mechanical locks fail as well.  They just tend to give more notice (which is usually ignored anyway), and don't always require drilling.

Oh, and since TSG was able to tell you the lock at a glance, I'll tell you that it's mounted on a Diebold Cashgard, and based on his drill point, likely a broken pivot foot.   Lock could also be a 33E.  



9/4/2013 6:04:47 PM EDT
[#7]
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 Lock could also be a 33E.  
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Definitely not a 33E ComboGard, there would be a separate base and a square spindle hole center. The back of that keypad is classic 3600.


9/4/2013 6:18:38 PM EDT
[#8]
Definitely not a 33E ComboGard,  
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I should have worded that differently.  It's not a 33E in this case, because there wouldn't even be a broken pivot foot to drill for.  The 33E is the other lock that I commonly see on that safe.

9/4/2013 6:36:34 PM EDT
[#9]
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I should have worded that differently.  It's not a 33E in this case, because there wouldn't even be a broken pivot foot to drill for.  The 33E is the other lock that I commonly see on that safe.

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Definitely not a 33E ComboGard,  


I should have worded that differently.  It's not a 33E in this case, because there wouldn't even be a broken pivot foot to drill for.  The 33E is the other lock that I commonly see on that safe.



Well, the 33E is the Diebold standard, agreed. We are a Diebold OEM supplier, have been making private label safes for them for nearly 20 years. That organization is going thru some rough changes right now... hope they survive....
9/4/2013 7:02:25 PM EDT
[#10]
Their local operations aren't anything to be proud of.  They are loosing business because of it.  It's too bad.

9/4/2013 7:35:54 PM EDT
[#11]
ya'll are good.  have me worried about opsec
9/5/2013 10:13:06 AM EDT
[#12]
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ya'll are good.  have me worried about opsec
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I'm right there with you - it sounds like if I were to show STG and a1a a picture of the back of my safe they'd come up with the SN, combo, made on date, and the route it took from the factory to the reseller!!!  



9/5/2013 10:22:41 AM EDT
[#13]
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I'm right there with you - it sounds like if I were to show STG and a1a a picture of the back of my safe they'd come up with the SN, combo, made on date, and the route it took from the factory to the reseller!!!  
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ya'll are good.  have me worried about opsec


I'm right there with you - it sounds like if I were to show STG and a1a a picture of the back of my safe they'd come up with the SN, combo, made on date, and the route it took from the factory to the reseller!!!  


And that's a problem how?
9/5/2013 2:59:00 PM EDT
[#14]
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And that's a problem how?
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Quoted:
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ya'll are good.  have me worried about opsec


I'm right there with you - it sounds like if I were to show STG and a1a a picture of the back of my safe they'd come up with the SN, combo, made on date, and the route it took from the factory to the reseller!!!  


And that's a problem how?




Suspicions confirmed!



9/5/2013 7:21:55 PM EDT
[#15]
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If it makes you feel any better, mechanical locks fail as well.  They just tend to give more notice (which is usually ignored anyway), and don't always require drilling.
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What are the warning signs / notice that mechanical locks tend to give before they die?
9/6/2013 6:18:08 PM EDT
[#16]
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What are the warning signs / notice that mechanical locks tend to give before they die?
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If it makes you feel any better, mechanical locks fail as well.  They just tend to give more notice (which is usually ignored anyway), and don't always require drilling.

What are the warning signs / notice that mechanical locks tend to give before they die?



Drifting. Probably other things too.
9/6/2013 7:39:51 PM EDT
[#17]
Drifting is one.  Essentially anything abnormal.

If it feels differently than normal (hard to turn, hard to turn only at certain points) , makes sounds that aren't typical (grinding, metal to metal noises, etc), takes multiple attempts to dial.  You would not believe how many people say "It's been doing X for the last month, and all of a sudden, it wouldn't open".  It didn't stop working all of a sudden.  It has been stopping for the last month, and because it was ignored, has now completely stopped.

There are a few failures that can happen without notice, but sometimes these failures can be overcome with proper dialing diagnostics, and without the need to drill a hole.  Loose mounting screws, and broken lever springs come to mind.  Even then, in my experience at least, mechanical locks fail at a much lower rate than electronic locks.

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