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AR15.COM
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4/29/2014 1:53:41 PM EDT
Sent them an email requesting some replacement priming parts for my rummage sale-acquired Rock Chucker Supreme and four days later got a padded envelope with the requisite items. No charge.

Thanks, RCBS!
4/29/2014 3:53:25 PM EDT
[#1]
Yeppers... They do a darn good job of making sure your happy.
4/29/2014 6:45:15 PM EDT
[#2]
bought a brand new RCBS hand priming tool that was missing the small primer rod & shell holder.
i assumed it only came with the large primer rod/shell holder.  
called up RCBS customer service to get the part numbers for them to try to find them locally and the lady just laughed and said  "what's your mailing address honey"
3 days later i received the yellow envelope in the mail that not only had the small primer rod & shell plate holder,but and extra set for the large rifle too.
damn good customer service
4/30/2014 2:54:32 AM EDT
[#3]
Agreed
4/30/2014 3:42:01 AM EDT
[#4]
Ditto. They and Dillon are top notch.
4/30/2014 5:23:02 AM EDT
[#5]
Dryflash3 tells me that the notion that RCBS stuff is now made in China is a myth. Glad some things are still made in the good old U S of A
4/30/2014 7:07:50 AM EDT
[#6]
Quote History
Quoted:
Dryflash3 tells me that the notion that RCBS stuff is now made in China is a myth. Glad some things are still made in the good old U S of A
View Quote

I hear That...
5/17/2014 8:06:25 AM EDT
[#7]
I agree on RCBS customer service. I've gotten small parts sent free of charge several times in the past 35yrs and they used to - not sure about now - customize any sizing die to any gun if you sent them the die and 5 fired cases. I have custom dies for my mod 29 .44mag and a Colt .45 SAA. It makes a huge difference in the .44 as the cases fit snugger and come out much cleaner due to less blowback. Anyone know if they still offer this service? Anyone who shoots bullseye competition or long range plates with a revolver would be well advised to get this done at any cost.
5/19/2014 5:30:27 AM EDT
[#8]
RCBS is a excellent company...
5/19/2014 9:23:56 AM EDT
[#9]
I've broken several RCBS parts and bought second hand equipment that was incomplete. All instances they replaced all parts for free. All my reloading stuff is green.
5/19/2014 3:38:44 PM EDT
[#10]


This thread inspired me to call RCBS up today and get some free stuff. Great CS.




5/19/2014 6:36:04 PM EDT
[#11]
Yep -- busted my small priming pin... sent them an email, and in less than 24 hours they replied with a link to a parts diagram, and asked what I needed.
Had a replacement part in less than a week.




Got to love that.



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