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[ARCHIVED THREAD] - TiRant 9...Fixable? (Page 1 of 2)
Posted: 12/31/2016 2:21:12 PM EDT
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So, I sent my TiRant to AAC back in July to have the finish reapplied. After 150 rounds, it looked like it was used in combat for a few years.
I get it back within a few days - super fast shipping and communication from AAC. However, once I take it out, I notice the baffles are loose inside the tube. Taking a closer look, the endcap and blast chamber are on the wrong ends of the tube. Contact AAC, no reponse. Wait a week, contact again, no response. Another two weeks, contact again, no response. A couple more attempts over the next couple of months, still no response. Last week I said fuck it, and attempted to remove the blast chamber after boiling in hot water. Here's the result: Attached File Of course the next day I get this from AAC - "I apologize for the delays and lack of communication concerning your silencer. I am the Supervisor here in Huntsville and will get to the bottom of this as soon as possible, however there is no one in the AAC area until January 3 due to the holidays. I will call you the morning of the 3rd. with a complete update on your silencer. Sincerely, Richard Spruill Thank you and best regards, AAC Customer Services" I know, I'm retarded. Is this fixable? |
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Couple of things here.
First off this is what happens when assemblers and QC are slacking. Second- did you actually get the piston housing out? It shouldn't be too hard, hell I've seen my fair share with no loctite on them at all. I can't really tell what your picture is showing. Did you somehow dick up the threads? Third- Richard is a nice enough guy, he used to be in charge of Dakota and the custom shop. But he's not a silencer guy and is probably just fielding calls/ emails. A lot of the industry shuts down after Christmas and doesn't reopen until after the 1st. It is pretty standard. If you got it out (it's NOT hard) just swap the parts yourself. That way you know the work was done right and you don't get back a 700 with an 870 barrel shoved in the receiver. Good luck. |
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I got the piston housing off, it's the blast chamber that has what must be a serious amount of Loctite/Rocksett on it. If everything I've read is accurate, the blast chamber isn't supposed to come out - which wouldn't an issue, if it wasn't on the wrong end.
I did dick up the threads. The piston housing won't screw back on to the blast chamber threads. I'm hoping AAC has TiRant 9 parts, even though it's discontinued. The 9s likely uses the same blast chamber and piston housing. Totally understand the shutting down for Christmas thing, it just took months to get a response from them. I'm guessing the Remington ownership has put a serious customer service hurt on AAC. While I'll admit my method of trying to remove the chamber was less than ideal, they put the fucker back together the wrong way and then ignored me for 4+ months. |
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"Grab" the blast chamber from the inside by wedging a wrench, adjustable wrench or screwdriver against the "caged" part in there and turn, that is how I get mine out.
Attached File |
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Which part do you grab exactly? I'm a little concerned since the threads for the endcap are behind the cage on mine.
Attached File |
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Quoted:
What do you mean they were on the wrong ends? Do you mean the ASAP Housing came loose? Because if so that's an easy fix with cleaning and red loctite. It'd be easier to see the problem if you took a picture of everything. They put the blast chamber on the wrong end of the tube and, likewise, the endcap. ETA: Unfortunately, the blast chamber must have some sort of space glue on it. Won't budge, even after multiple times boiling it. Attached File |
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Which part do you grab exactly? I'm a little concerned since the threads for the endcap are behind the cage on mine. https://www.AR15.Com/media/mediaFiles/423578/TiRant-117441.JPG Attached File |
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Ok I see what they did now, and holy cow... Someone must've been drinking. I'd quit fooling with it. You might be able to get it out without mucking up the threads, but I wouldn't chance it. Send that guy your pics and tell them to fix the thing. Yeah, I'm done fucking with it. I've already biffed the threads enough. Hope they have an extra piston housing/blast chamber. This thing has been nothing but trouble since day one. Either everything comes loose while shooting, or it's stuck on there. Hopefully the Ryder 9 and Obsidian clear soon. Thanks guys. |
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Yeah, I'm done fucking with it. I've already biffed the threads enough. Hope they have an extra piston housing/blast chamber. This thing has been nothing but trouble since day one. Either everything comes loose while shooting, or it's stuck on there. Hopefully the Ryder 9 and Obsidian clear soon. Thanks guys. They should've used red loctite so heating it will work to get it loose. But if you've been torquing on it or used any tools to try and pry it loose, then you might've already damaged the threads. Leave it for them to fix because someone needs to see that mistake. It's still an awesome can though so don't get frustrated with it. I use Loc Cease on the threads and Bore Butter on the internals, and I tighten the hell out of it. It stays snug, it's easy to pull apart, and it's easy to clean. |
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^^^^ Yeah, me too! Does it matter that it's backwards? What's the difference in the tube? The threads on the rear are not long enough to allow the endcap to thread fully in by a very small amount. It causes the baffles to not lock up and rattle. I haven't fired through it in over 5 months in fear of a baffle strike. Spent longer waiting on AAC than I did the stamp. |
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Did you ever try calling them on the phone? I have found that when I want something taken care of quickly, that is usually the way to go. I would have sent an email, and if nothing came back after a few days, picked up the phone. This. OP you keep saying you contacted them. I hope you were calling them. Phones tend to get taken care of faster than emails. Plus with the turnover there who know where your email is going? |
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This. OP you keep saying you contacted them. I hope you were calling them. Phones tend to get taken care of faster than emails. Plus with the turnover there who know where your email is going? Yes, three calls were made. I was told that someone would get back to me with a RMA number and UPS label shipping instructions each time. The issue has a "case" number, it's just never been acted on. |
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Yes, three calls were made. I was told that someone would get back to me with a RMA number and UPS label shipping instructions each time. The issue has a "case" number, it's just never been acted on. Good to hear. You sound like you have all the ammo you need to crawl into someones ass about the lack of action. Especially when they effed up. Good luck. |
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Sorry for the issues we really work hard to take care of our customers as fast as possible. Not sure what happened with the lack of correspondence we want our customers happy so we do apologize.
Don't worry we have plenty of Ti-Rant 9 parts to get you fixed up right! 
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Sorry for the issues we really work hard to take care of our customers as fast as possible. Not sure what happened with the lack of correspondence we want our customers happy so we do apologize. Don't worry we have plenty of Ti-Rant 9 parts to get you fixed up right! Awesome! Perhaps I'll get that phone call today then? |
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How'd that phone call go?  No phone call. I got an email yesterday afternoon letting me know they were looking for my suppressor. AAC thought that they had lost it in the shop. No shit. "Ok. Im going to add all that in the notes for the repair. Have it come in 1 day on shipping and have my repair guys make it a priority since its been this long. Yeah from when you talk to Red on last week he was saying the silencer was here and we couldn’t find the thing. But I’ll get all that set up and generate your call tag and you should see UPS within 48 hours to pick up the silencer." ^^^ Copied and pasted from the email. Not sure who Red is. If they thought they lost the can a few months ago, that would explain avoiding me for so long. Unfuckingbelievable. |
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No phone call. I got an email yesterday afternoon letting me know they were looking for my suppressor. AAC thought that they had lost it in the shop. No shit. "Ok. Im going to add all that in the notes for the repair. Have it come in 1 day on shipping and have my repair guys make it a priority since its been this long. Yeah from when you talk to Red on last week he was saying the silencer was here and we couldn’t find the thing. But I’ll get all that set up and generate your call tag and you should see UPS within 48 hours to pick up the silencer." ^^^ Copied and pasted from the email. Not sure who Red is. If they thought they lost the can a few months ago, that would explain avoiding me for so long. Unfuckingbelievable. Lol |
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... WOW ... Sorry for your shitty luck OP. I expected better than this from AAC. Came here to post this - pretty incredible dropping of the ball! I sure hope AAC cleans this up and that it's a one-time "sh!t happens" thing not a trend! I have a few AAC cans in jail - bought sight unseen based on their previous reputation! |
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Came here to post this - pretty incredible dropping of the ball! I sure hope AAC cleans this up and that it's a one-time "sh!t happens" thing not a trend! I have a few AAC cans in jail - bought sight unseen based on their previous reputation! The first time it went in, it was quick and easy. I really think it's the fact that they thought they lost it that triggered the avoidance. Can't say I'll never buy another AAC product, but I probably won't buy another AAC product. They'd have to really come out on top here to keep what used to be an advocate of theirs. Like others have said, the can is really great when it's working. |
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I really think it's the fact that they thought they lost it that triggered the avoidance. That's IMNSHO even worse.... screwing up is human, hiding from it is exactly the opposite of good customer service. I'm willing to wait and see what happens before passing judgement, but right now it sure doesn't look good. |
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No phone call. I got an email yesterday afternoon letting me know they were looking for my suppressor. AAC thought that they had lost it in the shop. No shit. "Ok. Im going to add all that in the notes for the repair. Have it come in 1 day on shipping and have my repair guys make it a priority since its been this long. Yeah from when you talk to Red on last week he was saying the silencer was here and we couldn’t find the thing. But I’ll get all that set up and generate your call tag and you should see UPS within 48 hours to pick up the silencer." ^^^ Copied and pasted from the email. Not sure who Red is. If they thought they lost the can a few months ago, that would explain avoiding me for so long. Unfuckingbelievable. Apologies for the issues with your silencer we are truly sorry. We would like to inform arfcom that the silencer is not missing but stuck with UPS due to weather related issues as you know from our correspondence on Friday. Unfortunately "Red" is a fairly new team member with us and when you asked where the silencer was on Thursday he could not find it in the system (couldn't find it) as it was not yet delivered to AAC. Also we did send you a prepaid call tag on 7-15-16 for the original issue that you did not initiate for pickup. Since it's a automated system sometimes the email for the call tags route to the customers spam folder but we did send multiple call tags for the initial repair. We do realize silencers are a investment and we strive for the best customer satisfaction, once again sorry for the issues and confusion. |
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Apologies for the issues with your silencer we are truly sorry. We would like to inform arfcom that the silencer is not missing but stuck with UPS due to weather related issues as you know from our correspondence on Friday. Unfortunately "Red" is a fairly new team member with us and when you asked where the silencer was on Thursday he could not find it in the system (couldn't find it) as it was not yet delivered to AAC. Also we did send you a prepaid call tag on 7-15-16 for the original issue that you did not initiate for pickup. Since it's a automated system sometimes the email for the call tags route to the customers spam folder but we did send multiple call tags for the initial repair. We do realize silencers are a investment and we strive for the best customer satisfaction, once again sorry for the issues and confusion. The silencer is not stuck with UPS - I'm looking at it now. Thanks for apology and sorry I missed "multiple" call tags after the original one I used for the initial repair. |
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I'm confused. Is it fixed and you have it back? Or you are still sitting there with a messed up can? He still has the can messed up I think. AAC was not answering his emails after he got the can back because they thought they lost it. It's a soup sandwich |
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Correction/Update
The UPS call tag that was scheduled for pickup was delayed due to weather and the UPS website shows the package as "in route" as they are trying to pick it up but cannot due to weather (from what their site says with the tracking #) even though the OP still has it in possession. Now we have issued a manual call tag so the OP can bring it to the UPS hub as they seem to not be able to come pick it up for him. We realize blood is in the water and the pitchforks and torches are coming out just want 100% transparency here. The can was never lost, a rookie customer service rep here couldn't find it in the system and deemed it "lost" as he didnt know how to track the RMA order. The RMA NFA process here is complicated due to our compliance department and multiple operating systems internally so some of the new guys make mistakes. 
At the end of the day all we want is happy customers and we try our best to do everything we can to keep them happy
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Correction/Update The UPS call tag that was scheduled for pickup was delayed due to weather and the UPS website shows the package as "in route" as they are trying to pick it up but cannot due to weather (from what their site says with the tracking #) even though the OP still has it in possession. Now we have issued a manual call tag so the OP can bring it to the UPS hub as they seem to not be able to come pick it up for him. We realize blood is in the water and the pitchforks and torches are coming out just want 100% transparency here. The can was never lost, a rookie customer service rep here couldn't find it in the system and deemed it "lost" as he didnt know how to track the RMA order. The RMA NFA process here is complicated due to our compliance department and multiple operating systems internally so some of the new guys make mistakes.
At the end of the day all we want is happy customers and we try our best to do everything we can to keep them happy I appreciate the effort. I have not received a "call tag" and have not given anyone the address where the suppressor can be picked up. I'm not sure what package is in-route or where it is in-route to. ETA: If you're using the address for my initial return, the can will not be there today (that is my office address). I have not been given the tracking number. |
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Shit man. What a cluster. Won't it be nice when the HPA passes and when a can gets jacked up just chunk it in the creek and go buy another one. No? Unless AAC sells their Ti-Rant cans <$100, I still expect them, or any manufacturer, to warranty their work. |
[ARCHIVED THREAD] - TiRant 9...Fixable? (Page 1 of 2)
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