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Posted: 12/1/2011 8:06:31 PM EDT
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I just got my S&W m629 Performance Center Carry Comp that I had to send back for a misaligned barrel. I am being a little picky but I am not about to accept a gun that has a four figure price tag that has a canted barrel. The letter inside the box said it was fixed, but it is not. In fact it is in worse condition than when I sent it. Check out the video below to see the details.
Poor Customer Service From S&W - YouTube |
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I've dealt with S&W several times and have had nothing but outstanding service. I've had similar experiences with Ruger, but the only thing S&W has over Ruger is that they pay for shipping both ways.
I didn't bother watching the Youtube video. 99% of the people I've heard of who deal with S&W's CS department have positive experiences. You'll never make everyone happy, and everyone makes mistakes. If S&W dropped the ball on this one, contact them and they will make it right. Flaming them because they made one mistake, if that's what the video does, doesn't align the barrel. A simple phone call to them does that. Edited: I went back and watched a little of the video. Seriously? You have nothing better to do? The bitching aligned the barrel for you, right? In the time it took you to make the first 30 seconds of your immature video, you could have called S&W and dealt with them like an adult and got your revolver repaired correctly. |
| I have dealt with S&W CS a few times over the years, in my experience they have been second to none. That said, there is a documented case in handgun GD about a guy that had to send his 1911 back several times, in the end it was taken care of but it did take awhile. |
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I had a pistol with a cracked frame that was from S&W. I bought it brand new. I sent it to them three times for repairs and they never fixed the problem. They kept saying nothing was wrong with it. I ended up selling it for parts. I had a 4043 that is out of production that had a cracked frame. I dropped it off at the guard shack for repair and received a call two days later apologizing that they no longer make that model anymore and asked me if I wanted an M&P in .40. I told them I already had one, so they offered me a 9mm, which I also already have, so I asked about an M&P45. They told me I could pick it up in two days at the factory store to avoid any transfer fees at another dealer if I wanted to. I love my M&P45. Their Customer Service is the reason I keep buying S&W's! |
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I watched the video. You are assuming that the barrel is misaligned/canted based on the sides of the frame. The frame is a forging, and it may be thicker on one side than the other, and still be well within the design specifications. Is the front sight perpendicular to the top of the rear sight? Do the chambers align with the bore? Were massive sight corrections needed to zero it? How does it shoot? Is there a real problem, or are you letting a cosmetic non-issue keep you from enjoying your new toy?
Karl |
COC prohibits me from giving my opinion of OP and video. I will say that the narrative is telling.  I would have to add that OP should ask for a refund and should be given one, because it is obvious to me that he will never be satisfied. He obviously bought a highly polished collector piece that should exhibit the absolute best in precision assembly and never be fired. In fact, I can't believe he is even handling it without cloth museum curator styled gloves. Some of the machine chatter and tooling marks I have seen on some Smiths would definately require a lifetime of counseling. |
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Have you fired the weapon? Does it shoot point of aim? How's the trigger, the extraction, and the effectiveness of the comp? If you're going to be depending on it to save your ass, these might be more important conciderations than if it's  .you can buy a $400 smith that does those things. for more than 1k it should look nice too. |
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Have you fired the weapon? Does it shoot point of aim? How's the trigger, the extraction, and the effectiveness of the comp? If you're going to be depending on it to save your ass, these might be more important conciderations than if it's .you can buy a $400 smith that does those things. for more than 1k it should look nice too. I wish you could purchase a standard production 629 for $400. I'm just sayin maybe he should have shot that thing before sending it back. It might have shot perfect and right to point of aim. If it's going to sit in the safe & be used to as a show piece, then I can see his point. Maybe he should only purchase firearms he can inspect first hand. If you use a firearm as a tool, it doesn't look new for very long. |
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I've dealt with S&W several times and have had nothing but outstanding service. I've had similar experiences with Ruger, but the only thing S&W has over Ruger is that they pay for shipping both ways. I didn't bother watching the Youtube video. 99% of the people I've heard of who deal with S&W's CS department have positive experiences. You'll never make everyone happy, and everyone makes mistakes. If S&W dropped the ball on this one, contact them and they will make it right. Flaming them because they made one mistake, if that's what the video does, doesn't align the barrel. A simple phone call to them does that. Edited: I went back and watched a little of the video. Seriously? You have nothing better to do? The bitching aligned the barrel for you, right? In the time it took you to make the first 30 seconds of your immature video, you could have called S&W and dealt with them like an adult and got your revolver repaired correctly. |
I have never had a problem with their customer service but I would rather pound my balls flat with a hammer than to have to deal with their ordering service again. 7 days after I placed the order they tell me that I never ordered anything from them yet they charged my credit card the same day. Then they tell me it shipped the next day from when I ordered originally it but no order number or tracking information existed, then I get notification that it shipped today (ordered nov 30) and they still don't have any record of me ordering anything from them. 
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I watched the video. You are assuming that the barrel is misaligned/canted based on the sides of the frame. The frame is a forging, and it may be thicker on one side than the other, and still be well within the design specifications. Is the front sight perpendicular to the top of the rear sight? Do the chambers align with the bore? Were massive sight corrections needed to zero it? How does it shoot? Is there a real problem, or are you letting a cosmetic non-issue keep you from enjoying your new toy? Karl No, the side of the frame is just a good visual reference. When you run a level line down the gutter sight the front sight is off center and the top of the barrel is improperly milled. There are a rash of videos detailing the same thing being wrong with other S&W guns right now on YouTube. People who think S&W has "the best CS" might be working on outdated information and might want to start looking around a bit. I sure hope that isn't the case since I am a huge S&W fan, but I am not going to let that blind me to what seems to be happening. |
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I watched the video. You are assuming that the barrel is misaligned/canted based on the sides of the frame. The frame is a forging, and it may be thicker on one side than the other, and still be well within the design specifications. Is the front sight perpendicular to the top of the rear sight? Do the chambers align with the bore? Were massive sight corrections needed to zero it? How does it shoot? Is there a real problem, or are you letting a cosmetic non-issue keep you from enjoying your new toy? Karl BINGO. This reply times a million. If those chambers are lining up perfectly with the barrel and centered with the firing pin then your issue is cosmetic. If the barrel sleeve or the milled flat part of the barrel is "flat" with the frame, your gun is as good as it is going to get. |
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I watched the video. You are assuming that the barrel is misaligned/canted based on the sides of the frame. The frame is a forging, and it may be thicker on one side than the other, and still be well within the design specifications. Is the front sight perpendicular to the top of the rear sight? Do the chambers align with the bore? Were massive sight corrections needed to zero it? How does it shoot? Is there a real problem, or are you letting a cosmetic non-issue keep you from enjoying your new toy? Karl No, the side of the frame is just a good visual reference. When you run a level line down the gutter sight the front sight is off center and the top of the barrel is improperly milled. There are a rash of videos detailing the same thing being wrong with other S&W guns right now on YouTube. People who think S&W has "the best CS" might be working on outdated information and might want to start looking around a bit. I sure hope that isn't the case since I am a huge S&W fan, but I am not going to let that blind me to what seems to be happening. Yeah, outdated info. A lot can change in two months 
Like I said previously. If you spent half the effort speaking to S&W like an adult instead of posting immature videos like this on Youtube, your revolver would have already been correctly repaired. It was obvious you had an agenda and bias against S&W when you videotaped opening the damn box! You're acting like you aren't even old enough to buy a firearm. |
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I watched the video. You are assuming that the barrel is misaligned/canted based on the sides of the frame. The frame is a forging, and it may be thicker on one side than the other, and still be well within the design specifications. Is the front sight perpendicular to the top of the rear sight? Do the chambers align with the bore? Were massive sight corrections needed to zero it? How does it shoot? Is there a real problem, or are you letting a cosmetic non-issue keep you from enjoying your new toy? Karl No, the side of the frame is just a good visual reference. When you run a level line down the gutter sight the front sight is off center and the top of the barrel is improperly milled. There are a rash of videos detailing the same thing being wrong with other S&W guns right now on YouTube. People who think S&W has "the best CS" might be working on outdated information and might want to start looking around a bit. I sure hope that isn't the case since I am a huge S&W fan, but I am not going to let that blind me to what seems to be happening. Yeah, outdated info. A lot can change in two months
Like I said previously. If you spent half the effort speaking to S&W like an adult instead of posting immature videos like this on Youtube, your revolver would have already been correctly repaired. It was obvious you had an agenda and bias against S&W when you videotaped opening the damn box! You're acting like you aren't even old enough to buy a firearm. How is pointing out poor service immature? Am I supposed to say "So sorry S&W but the gun I spent a lot of money for and then you claimed you fixed when you didn't is still not fixed. I am so sorry to be a bother." Why would I just sit quietly when getting the run around from S&W? I have sent the gun back a third time now and still I am getting nowhere with them I even sent them pics with a laser line showing how out of alignment the front sight is and how out of plumb the front of the barrel is and they continue to claim they fixed it...and i am hardly the only one. There are dozens of cases on YouTube of similar issues. |
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I would suggest you take it to a gunsmith for a professional assesment of the pistol. You are speculating a problem as I see no technical qualifiactions on your behalf to properly diagnose a true problem. Actually, your post is the only speculation here. I am easily qualified enough to use a laser line to measure a torqued barrel and out of alignment sight/bore. |
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